Online Services

How to Create a my Social Security Account

April 9, 2018 • By

Reading Time: 1 Minute

Last Updated: November 3, 2023

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. Patricia B.

    ALL LOG IN ATTEMPTS HAVE FAILED-WHERE IS VERIFICATION CODE-NOT ON MY CELL PHONE

    • A.C.

      Hi, Patricia. We are sorry to hear you had difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  2. William B.

    I can not access my social security account. I follow the steps and I still can’t access. When I create a new account it says I already have an account. Any help appreciated. Thank you William Bock

    • A.C.

      Hi, William. If you still need assistance with your personal my Social Security account, you you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  3. Tommy K.

    Hello,
    Due to not using my online account for a long period of time, i forgot my user id and password. I tried to establish a new account and after following all instructions i tried to submit the who I am part with the email id etc.. but screen did not change and it seem this data was not accepted but I could not tell, i tried several times to resubmit the data, but did not received any acknowledgement nor indication that something was wrong. As I need urgently my 1099 statement please advise.

    • L.A.

      Hi Tommy. We are sorry to hear that you are having difficulty accessing your personal my Social Security account. For instructions on how to recover your username and password, please see our Frequently Asked Questions. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
      •Contact your local Social Security office. We hope this helps.

  4. ronald f.

    I am typing this because I came into the office to find out when my son was going to receive his retractive back pay. me my husband and my son himself went into the social security office on November 26 2019. I don’t believe it was recognized.

  5. James P.

    Trying to access my account in Social Security but cannot remember my user name or password. Where do I seek help or can I create a new account?

    • L.A.

      Hi James. If you are still unable to access your account, please follow the instructions found here. For any other problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
      •Contact your local Social Security office. We hope this helps.

  6. Judith S.

    Trying to set up a n account.
    Will not accept any username that I have tried. Followed all directions!
    HELP!!

    • L.A.

      Hi Judith. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
      •Contact your local Social Security office. We hope this helps.

  7. Marla

    if my account gets locked out for too many tries, how long is it locked?

    • L.A.

      Hi Maria. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
      •Contact your local Social Security office. We hope this helps.

  8. Nancy M.

    My son is not able to type information in order to create a my social security account, due to a stroke that has left him with limited function. Your info states that I cannot create the account for him. How can the account be created in order for him to apply for disability?

    • A.C.

      Hi, Nancy. We are sorry to hear about your son’s condition. Unfortunately, you can only create a personal my Social Security account using your own personal information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s written permission. Please note that having a “Power of Attorney” does not give you legal authority to manage payments for someone receiving Social Security or Supplemental Security Income (SSI) benefits. If your son needs help managing his benefits or filing, you may be interested in applying to become his representative payee. As a representative payee, you will have access to his records and the ability to update his account information. A face-to-face interview is required when applying to be someone’s representative payee. If he cannot be present, a statement from his doctor would be helpful. The statement should say that your son is not able to -mentally and physically- manage his Social Security benefits and identify you as the person responsible to keep his finances in order.
      Please read our publication: A Guide For Representative Payees for more information. If you have specific questions, or to make an appointment with the local Social Security office, please call 1-800-772-1213 Monday through Friday, between 7:00 a.m. to 7:00 p.m. and speak to one of our representatives. Generally, you’ll have a shorter wait time if you call later in the day. We hope this helps.

  9. James A.

    My wife and I have the same email address. Is this preventing her from setting up her my Soc. Security account?

    • L.A.

      Hi James. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
      •Contact your local Social Security office. We hope this helps.

  10. Diane J.

    i need a code to see account having problems

    • L.A.

      Hi Diane. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
      •Contact your local Social Security office. We hope this helps.

Comments are closed.