People Facing Barriers
Celebrate Social Security’s Many Spanish-Language Resources
Reading Time: 2 Minutes
National Hispanic Heritage Month is celebrated every year from September 15-October 15. To mark the observance, we want the public to be aware of our many resources for our Spanish-speaking customers. We have many bilingual employees who fluently speak and understand both English and Spanish. While they are critical to serving the needs of a […]
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Service Delivery on Pine Ridge – Meeting the Oglala Lakota People Where They Are
Reading Time: 3 Minutes
During my year as a White House Fellow at Social Security, I have worked to address the negative impact of income and health inequities on the Oglala Lakota people of the Pine Ridge Reservation in South Dakota. More than 50% of the Oglala Lakota population lives below the federal poverty line. Average life expectancy on […]
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Celebrating the Life of Hydeia Loren Broadbent, HIV/AIDS Activist
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“AIDS is something that happened to me but does not define who I am as a person.” To commemorate Women’s History Month and National Women and Girls HIV/AIDS Awareness Day on March 10th, we honor the life and legacy of activist Hydeia Loren Broadbent, who died on February 20, 2024. Diagnosed with HIV at the […]
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SSA’s Equity Action Plan 2023 Update
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As the new Commissioner of Social Security, I am dedicated to ensuring equitable access to our programs and high-quality service for everyone seeking our help. In line with the Administration’s whole-of-government approach to deliver better outcomes for the American people, I’m pleased to share our Equity Action Plan 2023 Update. Our equity work supports progress […]
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Disabled LGBTQI+ Youth and SSI
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Roughly 2 million LGBTQI+ youth attend public and private high schools across the United States. About 15% of students today receive special education services – and 1/3 of those students have learning disabilities. Students who are both LGBTQI+ and have a disability often lack the resources necessary to perform well at school. Tools to Succeed […]
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Social Security Improves Customer Experience Ranking
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We’re committed to improving customer service by providing more access to our programs and services, and our efforts have paid off. We’re proud to announce that Social Security’s ranking on Forrester’s 2023 Customer Experience Index increased by 3.3 points – the only agency on the list to make a significant gain. We achieved this higher […]
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SOAR Programs and Social Security
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National Network for Youth (NN4Y) is dedicated to transforming systems so that no young person in America experiences homelessness. In the United States, roughly 4.2 million young people— one in 10 young adults ages 18 to 25 and one in 30 youth ages 13 to 17— experience homelessness each year. Of those, about 700,000 are unaccompanied […]
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How We Serve People Who Have Limited English Proficiency
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We have resources in many languages to help people with limited English proficiency (LEP). By addressing language and other barriers, we can help more people access Social Security programs, services, and benefits. Our free interpreter services are available to people who prefer to conduct business in a language other than English. We offer interpreters in […]
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Poverty Data Shows Why Social Security Matters to Women and People of Color
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In September, the U.S. Census Bureau released new poverty data showing a historic increase in poverty rates in 2022 as measured by the Supplemental Poverty Measure (SPM), which takes into account the value of noncash public benefits. The surge in poverty rates reflects the expiration of pandemic relief – like stimulus payments, expanded refundable tax […]
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World Elder Abuse Awareness Day: Combating Injustice
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The COVID-19 pandemic may have led us to focus more on ourselves – and forget about checking in with others. World Elder Abuse Awareness Day reminds us about the importance of staying in touch with older persons. Elder abuse is the intentional mistreatment or harming of an older person. An older person is defined by […]
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