Online Services

How to Create a my Social Security Account

April 9, 2018 • By

Reading Time: 1 Minute

Last Updated: November 3, 2023

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. Billie F.

    I am unable to create an account because it states my information is incorrect. I have entered the information correctly. I need to be able to see my benefits page so I can print a statement.

    • A.C.

      Hi, Billie. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  2. DAVID W.

    HELP ME!! I SENT IN FOR A NEW ACCESS CODE TO MY ACCOUNT– TO CHANGE THE WAY I RECEIVED SECURITY CODES. I NEED A NEW SECURITY CODE ANYTIME I WANT TO ACCESS MY SSA ACCOUNT.
    THEE LETTER ARRIVED WITH MY NEW ACCESS CODE, BUT I “LOST” IT. WHEN I TRY TO SIGN IN I GET A PAGE TELLING ME TO ENTER THE NEW CODE (WHICH I DON’T HAVE). IT ASKS ME IF I RECEIVED THE CODE. OR DIDN’T RECEIVE THE CODE. THERE IS A PORTION THAT SAYS IF YOU LOST THE LETTER, OR IT DIDN’T ARRIVE…YOU CAN REQUEST ANOTHER LETTER FROM SSA, WITH A NEW ACCESS CODE. DOES NOT MATTER IF I ANSWER YES OR NO, I GET TOLD TO ENTER THE ACCESS CODE I LOST. I JUST WANT A NEW ACCESS CODE MAILED TO ME. I CAN’T GET PAST THIS SNAFU ON YOUR WEBSITE. WHICH INSISTS I ENTER THE ACCESS CODE I LOST. ALL I CAN DO IS TYPE IN MY USER NAME AND PASSWORD. THEN I GET THE PAGE DEMANDING THE CODE I LOST. WHEN I CAN’T DO THAT I GET KICKED OFF. I CAN’T EVEN GO TO A “HELP’ SECTION. THAT’S WHY I AM SENDING THIS MESSAGE TO WHOEVER YOU ARE. IT’S THE THING I CAN FIND. IF YOU CAN’T HELP ME I WILL TRY CALLING SOMEBODY MONDAY. THIS IS A REDICULOUS SITUATION.

    .

    • A.C.

      Hi, David. We are sorry to hear you had difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  3. Cindy J.

    Hi
    I created an account years ago but can not log on with the password I thought I used. I tried to have something mailed to me several times but I think since I moved I am not getting it. My email has also change since then. Is there somewhere I can go or someone I can call to help me recover my account?

    • A.C.

      Hi, Cindy. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  4. Suzanne W.

    i cannot sign into mySS online as I cannot remember my password or my User name, and now I am locked out as I tried too many times. I entered my email, name, date of birth and my SS# and it says it can’t verify who I am…Now I tried too many times and it won’t let me try again for 24 hours. How will I ever be able to get in my account if It doesn’t recognize my name, SS#, email and date of birth. …what more can I do?

    • A.C.

      Hi, Suzanne. We are sorry to hear you had difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  5. Mary B.

    Hello. I receive $1705 per month from SSI. My rent alone is $1950. I have utilities, a car payment, car insurance, medical insurance & meds for my thyroid, heart, & severe depression that I have to pay as well. Bilateral osteoarthritis in both hips and both knees. I desperately need Supplemental SS to survive so that I won’t be homeless. Please, Please help me.

    • A.C.

      Hi, Mary. We are sorry to hear about your health condition and situation. You may be eligible to receive social services from the state in which you live. These services include Medicaid, free meals, housekeeping help, transportation or help with other problems. To find out whether you may qualify and if you need to file a separate application call the Centers for Medicare & Medicaid Services at 1-800-633-4227 (TTY, 1-877-486-2048). You also can get information about services in your area from your state or local social services or welfare office. We hope this helps.

  6. DUSTI P.

    I can’t remember my username and password and no longer have the email I set it up with. How can I create a new account for online

    • A.C.

      Hi, Dusti. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  7. Tammy C.

    I have my reset code letter but I don’t know how to proceed. Can you send me directions please? I’m afraid to lose it again.

    • A.C.

      Hi, Tammy. For your security, we do not have access to private information in this venue. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  8. Barry l.

    My account is invalid because my old email address has been cancelled (carbar4647@aol.com). I cannot use my current address without an act of congress (carbar4647@gmail.com) and we all know what a mess they are. I have errors in my benefits and cannot access my info at this time. How do I cancel my old account and start set up of my new one with this new email address? I dread calling the SS hotline because I am 73YO and may not live long enough to get through to a live person. Thank you.

    • A.C.

      Hi, Barry. We are sorry to hear about your situation. It may be best to contact or visit your local office for assistance. We hope this helps.

  9. Laleah A.

    I thought I had a My Social Security Account. I spent a good number of hours getting that set up several months ago when I moved from 107 Buffalo Trail, Asheville, NC 28805 to 402 Crowfields Dr. Asheville, NC 28803. I got “locked out” today when trying to access my account and then make sure I had an account. I am looking for a phone number to talk to someone to 1. make sure I have My Social Security and 2. I need help because I am switching banks and want to have my Social Security deposits to go to my new bank.

    • A.C.

      Hi, Laleah. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Just a reminder – please be cautious about posting personal information on social media. We hope this helps.

  10. James G.

    I have tried several times to log into my account but have not been able to receive a security code, all my information is correct.

    • A.C.

      Hi, James. We are sorry to hear you had difficulty accessing your personal my Social Security account. : If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

Comments are closed.