Online Services

How to Create a my Social Security Account

April 9, 2018 • By

Reading Time: 1 Minute

Last Updated: November 3, 2023

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. Kathleen B.

    I am in need of getting my log in and password changed for MY SS account. I can’t remember what they were.

    • A.C.

      Hi, Kathleen. For your security, we do not have access to private information in this venue. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks.

  2. Chris

    When I try to apply for a mysocial security account it won’t accept my middle initial. I haven’t seen my social security card in years but am pretty sure that when it was issue it included my full middle name. Could that be an issue? I tried and failed three times and the website blocked me from trying again for 24 hours. Whats up with that?

    • A.C.

      Hi, Chris. We are sorry to hear you have had difficulty creating your personal my Social Security account. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  3. Gary S.

    I live in the uk. Is it possible to still set up a social security account (i.e. by using my mother’s US address as my US “mailing” address)?

    It sends unfair if I am completely precluded from seeing up an account and getting this information and updates just because I don’t live in the US right now

    • A.C.

      Hi, Gary. We’re sorry for any inconvenience. Unfortunately, you will need your own U.S. address to register for a personal my Social Security account. However, you can contact your local Federal Benefits Unit for any assistance related to Social Security benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this helps.

  4. BRAD E.

    I tried to create my Social Security Account —

    I was told it was done already.

    Has fraud been committed?

    • A.C.

      Hi, Brad. For your security, we do not have access to private information in this venue. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  5. joan m.

    I need to reset my acct

    • A.C.

      Hi, Joan. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  6. Miguel A.

    i am encountering problems signing into my accoiunt. My user name and password are not working. what do i need to do?

    • A.C.

      Hi, Miguel. If you are still unable to access your account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  7. Larry C.

    i’m locked of my online account to my social security

    • A.C.

      Hi, Larry. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  8. Ross A.

    I need to reset user name and password. The current ones do not allow me to enter the site. Can someone help?
    Ross Abel
    rabel@landform.net

    • A.C.

      Hi, Ross. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  9. Reese C.

    I am a 21 year old adult disabled child and want to create my social security account. He entered the information and used our family e-mail for electronic correspondence. It said I cannot create an account. Why not?

    • A.C.

      Hi, Reese. Unfortunately, you can only create a personal my Social Security account using your own personal information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s written permission. For assistance, he can call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk”. He may also contact his local Social Security office. We hope this helps.

  10. kathryn b.

    I have tried to create a “my social security” account, and was blocked. There were a series of questions, none of which were true of us (e.g., we have no car loan, no mortgage), and we got blocked out, as did my husband. Then someone helped him through it. I’ve been told I have to go to an office, a 15 mile trip to another town, to do this in person. We’d like a person in the help desk area to talk us through this on line. My husband’s person (Brian Berg) was able to do this.

    • A.C.

      Hi, Kathryn. For your security, we do not have access to private information in this venue. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

Comments are closed.