National Social Security Month, Online Services

my Social Security Saves You Time for the Important Things

April 30, 2018 • By

Time is our most valuable resource. How you spend it is important. A my Social Security account helps free your time for the important things. What is a my Social Security account? Watch this video to find out:

https://www.youtube.com/watch?v=OIrJtErVm3Q

Have you got a personal my Social Security account? If not, open yours today. You’ll find it’s easy, convenient, and secure.

This National Social Security Month, take control of your future, and see what you can do online. 


Tags: ,

See Comments

About the Author

Avatar

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

Comments

Please review our Comment Policy before leaving a comment.

  1. Mart

    There is no where to enter reset code. When I try to log in it does not ask if I received a letter with a reset code. Once I try three times the site blocks me for 24 hours. NICE … This website is the worst in the world. When I tried to call I was told it was closed then was told the office is open from 7am to 12 midnight,….. wrong … it is 6:30pm…. what a mess …. just like all other government agencies… remember Obama’s insurance site? Dummies … get a paycheck and that’s about it …. nice gig if you can con your way into one …. SS ….??? you suck

    Reply
    • Kenneth Perrine

      I’m having the same issue, no where to enter my reset code, I’ve been locked out of my website now for over a year, we would really like an answer where or how to reset our password account for SSA

      Reply
    • Linda Flynn

      So frustrating. Trying to resolve for well over a year now. I finally get a reset code and there’s no way to enter.

      Obviously, I’m not the only one having this problem. Suggest someone address the issue right away.

      Reply
      • Vonda

        Hi Linda, thanks for using our blog. If you no longer have access to the second factor (cell phone or email address) on your account, and you need to change the second factor, you then can request a reset code online. The system will mail a reset code letter to the address on file. You then enter this reset code online, after signing in with your username and password, to change the second factor associated with your information.

        If you forgot your password, and the password reset questions didn’t work, we can send a temporary password in some circumstances. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username or password. We hope this helps.

        Reply
        • Cathy McMillan

          I have a reset code. I tried logging in, forgot my password and my security answers, while correct, aren’t being accepted. Still can’t find a place to enter the reset code.
          I agree, the website is not user friendly, if you end up requesting a reset code. There should be a clear reset code option on the sign in page. I certainly shouldn’t have to request and wait on a temporary password.
          The reset code will be expired by then. This is my second reset code, as the first one expired because I didn’t use it right away. Why make the process so difficult?

          Reply
          • Carrie Williams

            Where is the spot to enter out reset code???

          • SOPHIA CAMPBELL

            Hello I’m having the same problem my reset code expires 3/9. It’s telling me that I not giving enough information help me please

    • Patricia Childress

      YES, YES, YES, YES. I HATE IT TOO

      Reply
    • Carrie Williams

      I have the same problem! It’s crazy they haven’t addressed this.

      Reply
      • John

        The reason you are havong problems is because SS is forcing people to use their 3rd party verification company. This is a private company that uses your credit and family information to verify who you are. In a nut shell. SS is selling your information.

        Reply
        • Vonda

          Hi John. As a Federal agency, the Privacy Act of 1974 requires us to protect the information we collect from you. We respect your right to privacy and will protect it when you visit our website. We have always treated the privacy of our customers with utmost importance. Check out our Privacy Policy which explains our online information practices. Of course, our policy does not apply to third-party websites or other search engines that may be used prior to accessing Social Security’s site.

          All of our online applications use an identity verification process to protect the privacy of your identity and your Social Security information. Using our online services to file for benefits is safe and secure.

          Reply
    • Maria

      DEAR ADMINISTRATION
      my name is maria a martinez and i just got a letter say that i owe some thing in the social
      security office i do not owe any thing becuse all i get from you is 595 and219 that is all i get becuse of my sickness that i got if yous need any more information fill free to call me my number is 7206497960 think yous

      Reply
  2. Valerie Conner

    I want to reset my password. This is very frustrating. Where do I go on your website?

    Reply
  3. john kniesly

    I want to delete my “trial” application for SS Retirement Benefits. Not an option. No warning that by experimenting with online process my data would be forever locked in. I’ve decided to apply in person/over phone.

    I’ve never before had a website refuse an option to delete all entries if I did not intend to send.

    Reply
    • Vonda

      Hi John, thanks for using our blog. To make an appointment to apply for retirement benefits, you can call us at 1-800-772-1213 or you can call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

      Reply
  4. Jennifer Sims

    How can I rest my account

    Reply
    • Vonda

      Hi Jennifer, thanks for using our blog. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username and password. We hope this helps!

      Reply
  5. Stephanie Boik

    I got my reset code and tried using it but will not work. I put in my username and used redet code as password and does not work?
    where do you enter reset code. paperwork does not tell you?

    Reply
    • Vonda

      Hi Stephanie, thanks for using the blog. Sorry to hear about the difficulties you are experiencing with your my Social Security account. If you no longer have access to the second factor (cell phone or email address) on your account, and you need to change the second factor, you then can request a reset code online. You do not use a reset code if you forgot your password. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username or password. We hope this helps.

      Reply
  6. Dolores Hernandez

    I received a letter to reset my password.
    I’ve tried it once and it didn’t work. I don’t want to let locked out again and wait for over a couple of weeks to receive instructions again. In reading some blogs, apparently there is no way to reset your password.
    Has anyone in your office tried it to make sure it works? Ive done searches on the website for assistance and very frustrating

    Reply
    • Vonda

      Hi Dolores, thanks for using our blog. Sorry to hear you are having difficulties accessing your my Social Security account. For assistance with your account, you may call us at 1-800-772-1213 (TTY 1-800-325-0778) or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

      Reply
  7. Sherry

    I’m also having a problem with my reset code. I haven’t been able to access my account for several months. This is not a user friendly website.

    Reply
  8. Renee Cook

    I rec’d my 4th reset code & still unable to use it . Someone definitely dropped the ball on this & now using the pandemic as an excuse. This issue needs to be resolved asap. Please address this matter.

    Reply
    • Vonda

      Hi Renee, thanks for using our blog. If you no longer have access to the second factor (cell phone or email address) on your account, and you need to change the second factor, you then can request a reset code online. The system will mail a reset code letter to the address on file. You then enter this reset code online, after signing in with your username and password, to change the second factor associated with your information.

      If you forgot your password, and the password reset questions didn’t work, we can send a temporary password in some circumstances. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username or password.

      For assistance with your account, you may call us at 1-800-772-1213 (TTY 1-800-325-0778) or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

      Reply
  9. Cathleen Medwick

    Very depressing to see that so many of us are asking the same question, and that website’s response is…robotIc, i.e.
    useless. Why is there no way to enter the reset code???

    Reply
    • Vonda

      Hi Cathleen, thanks for using our blog. If you no longer have access to the second factor (cell phone or email address) on your account, and you need to change the second factor, you then can request a reset code online. The system will mail a reset code letter to the address on file. You then enter this reset code online, after signing in with your username and password, to change the second factor associated with your information. If you forgot your password, and the password reset questions didn’t work, we can send a temporary password in some circumstances. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username or password. We hope this helps.

      Reply
  10. Michael Turner

    I received the letter with the “reset code”. Logic would suggest that you enter it as your password as others above have indicated. However, that does not work. One of your comments indicates to sign in as normal and then enter the “reset code” THAT ALSO DOES NOT WORK. Looking at the number of comments I think you should evaluate how this works. Maybe a location that says ENTER RESET CODE HERE

    Reply

Leave a Comment

Please review our Comment Policy before leaving a comment. For your safety, please do not post Personally Identifiable Information (such as your Social Security Number, address, phone number, email address, bank account number, or birthdate) on our blog.

Your email address will not be published. Required fields are marked *