Looking to protect yourself from fraud, identity theft, and scams? This week, March 4-10, is National Consumer Protection Week, when we join the Federal Trade Commission (FTC) to help consumers understand their rights and make well-informed decisions about money. Continue reading
It’s the morning of a busy day at home and you get a call from an unknown number. You answer only to find yourself on the receiving end of a threatening message saying your Social Security benefits will stop immediately unless you provide your personal information. It happens every day to thousands of Americans. And it’s not Social Security calling. Continue reading
Verifying and protecting your identity is of great importance to us at Social Security. We dedicated an entire section of our website to explaining how we process your information online and verify Social Security numbers. We include helpful tips you should be aware of on avoiding identity theft schemes and ways to make your online presence more secure! Continue reading
The Acting Inspector General of Social Security, Gale Stallworth Stone, is warning citizens about a new Social Security Administration (SSA) employee impersonation scheme. SSA and its Office of the Inspector General (OIG) have recently alerted citizens about an OIG employee impersonation scheme and a scheme targeting former clients of Kentucky disability attorney Eric Conn; the agencies are now receiving reports from citizens across the country about other phone calls from an individual posing as an SSA employee. The caller attempts to acquire personally identifiable information from victims to then edit the victims’ direct deposit, address, and telephone information with SSA. Continue reading
Social Security continues to evaluate and improve how we protect what’s important to you. We take this responsibility seriously, and we have a robust cyber-security program in place to help protect the personal information you entrust to us. Adding additional security measures to safeguard your personal information — but making them easy to use — is a vital part of keeping you safe and secure. Continue reading
Social Security is committed to protecting your identity and information. We often say that our online services are convenient, cost-effective, and secure to use.
We know that in certain instances, like for victims of domestic violence, completely blocking access to your information may be necessary. If you are a victim of domestic violence, Social Security may be able to block access to the electronic record we keep on you. Our online Block Electronic Access service is a resource for those who need extra security. It’s also available to certain victims of identity theft. Continue reading
Natural disasters bring out the best in people. The ever-present generosity of Americans is front and center right now, as we try to help the victims of the Louisiana flood. Millions have given their time and donated to the relief funds and charities.
Unfortunately, times like these also bring out people looking to profit from others’ misfortune. For example, by creating fake charities and devising other ways to take advantage of donors. Continue reading
Every year, millions of Americans become victims of identity theft. Identity theft occurs when someone steals your personally identifiable information and pretends to be you. They can use this information to open bank or credit card accounts, file taxes, or make new purchases in your name. Continue reading
On July 30, 2016, Social Security began requiring new and current my Social Security account holders to sign into their account using a one-time code sent via text message. This second layer of security that requires more than a username and a password is known as “multifactor authentication.” We recently mandated this second layer of security to comply with the President’s Executive Order on Improving the Security of Consumer Financial Transactions. We implemented it aggressively because we have a fundamental responsibility to protect the public’s personal information.
We’ve added an extra layer of security for our customers when they interact with us online. Now, my Social Security account holders are required to use their cell phone — in addition to their username and password — as another authentication factor during online registration and every sign in. An authentication factor is information used to determine if someone is who they claim to be.
This extra layer of security is called “multifactor authentication” and complies with an executive order requiring federal agencies to provide more secure authentication for their online services. Any agency that provides online access to a customer’s personal information must now use multifactor authentication.
Since my Social Security became available in May 2012, almost 26 million people have created an account. We have always offered multifactor authentication, but only for customers who opted for extra security. For your protection, we now require multifactor authentication for all my Social Security users. To register and sign in, you must now enter a security code that we will send to your cell phone. Your cell phone provider’s text message and data rates may apply.
Our research shows that an overwhelming majority of American adults have cell phones and use them for texting. Because of technical and resource constraints, we are not currently able to offer alternative methods of satisfying this security requirement. However, we may consider adding more options in the future. We appreciate your patience as we work continuously to secure your online information.
We’re committed to using the best technologies and standards available to protect our customers’ data. Multifactor authentication is just one of the ways we’re ensuring the safety and security of the resources entrusted to us. Visit my Social Security at www.socialsecurity.gov/myaccount to learn more about this helpful suite of online services, including additional details about our latest security measures.
