Comments

1. JRGODWIN

   March 8, 2021 3:37PM

   I’m trying to create an online account (3/8/21) and once I make it through the preliminary info, the site keeps giving me a message that it cannot fulfill the request at this time and to try again later. Is the site actually down or should I try again another day?

   • 

     V.V.

     March 9, 2021 1:48PM

     Hi JR, thanks for using our blog. Sorry to hear you are having difficulties creating a my Social Security account. For assistance with your account, you may call us at 1-800-772-1213 (TTY 1-800-325-0778) or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

2. Francisco

   March 8, 2021 9:14AM

   Hi, I just received my SSN card last 03/06/2021 after 2 months waiting and they write my name wrong, one letter of my last name is missing. Can I correct it online?
   Can I use my SSN like that meanwhile and correct my name later?

   Thanks

   • 

     V.V.

     March 8, 2021 10:40AM

     Hi Francisco, thanks for using our blog to ask your question. Please call your local Social Security office. Look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

3. Dianna

   March 7, 2021 11:17AM

   Why does it keep telling me my information ss number name address is incorrect when it’s right

4. Linda B.

   March 5, 2021 7:30AM

   My husband and I use the same email address, I am already signed up with ssmyaccount can I sign him up with the same email address?

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     V.V.

     March 5, 2021 8:26AM

     Hi Linda, thanks for using our blog. If a family shares an email address, each person should be able to establish his or her own my Social Security account by listing the common email address. There is no registration exclusion related to email addresses.

     If your husband needs assistance with his account, he can:
     •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
     •Contact his local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

5. Antonia N.

   March 5, 2021 6:46AM

   Hello
   I live in the Netherlands since 1996 and I need to replace my social security card. How can I do this? I do not have an address in the USA. I am a US citizen.

   Sincerely
   Antonia Noorda

   • 

     V.V.

     March 5, 2021 8:20AM

     Thanks for the question, Antonia. At this time you must have a U. S. mailing address to create or access your online account. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet.

     We recommend that individuals living outside the United States contact the nearest Federal Benefit Unit in the area for any assistance related to Social Security programs and benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad.

6. Olga T.

   March 3, 2021 2:23PM

   I’m trying to establish online social security account for my mother ( I have POA). This is the message I get.

   Username
   Cannot be your name or Social Security Number (SSN) and must be:
   8-20 letters and/or numbers
   Available (You must exit the field to check availability.)
   Enter a Username (Message will show until Next button is selected.)
   The username must be 8 to 20 letters and/or numbers.
   The username cannot be your Social Security Number.
   The username cannot be your name.

   I did exit the field and tried to log back in but it showed information does not exist. I have followed all requirements for a name and I get the green checkmark. So I can’t figure out what the issue is. HELP!! I am entering my mother’s name.

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