General, Social Security Number and Card

Save Your Place in Line with Mobile Check-in Express

October 19, 2023 • By

Reading Time: 1 Minute

Last Updated: October 19, 2023

Social Security cards on a tableOur Mobile Check-In Express feature makes it easier to check in if you must visit a Social Security office.

To use Mobile Check-In Express, scan the QR code located at your local Social Security office.

This will allow you to check in for:

  • Scheduled and non-scheduled appointments.
  • Services—including requesting a replacement Social Security card, a benefit verification letter, proof of income, and more.

For Mobile Check-In Express to work, you must be at the Social Security office and have location services on. You should also make sure you’re using the latest version of your internet browser. The service is most compatible with Safari, Google Chrome, Microsoft Edge, and Firefox. You’ll also want to:   ​

  • Ensure you are in the office when your ticket number is called.
  • Enable your mobile notifications. This will:
    • Allow you to receive your electronic ticket – so you know your place in line.
    • Alert you when we’re ready to help you.
    • Provide you with your interview location information.
    • Invite you to participate in our feedback survey.

We encourage you to use Mobile Check-In Express for all office visits.

Please share this information with those who may need it.

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About the Author

Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications

Deputy Associate Commissioner, Office of Strategic and Digital Communications

Comments

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  1. Jane d.

    Mobile check in site not working at local office

    Reply
  2. Min Z.

    How to make an appointment with local social security office?

    Reply
    • Darla r.

      I’m at home and don’t have the QR code to scan can I make an appointment without it ?

      Reply
      • Donna L.

        How do I make an appointment

        Reply
      • Sue

        Hi, Darla. Thanks for reading our blog and for your question. To use Mobile Check-In Express, you have to scan a QR code located at your local Social Security office. This feature makes it easier to check in when you visit an office. The QR code is not used to schedule an appointment. For more information about Mobile Check-In Express, visit our blog. You can safely and conveniently conduct most of your business with us at our website. If you need to schedule an appointment, you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m., or contact your local office. To learn more, review our How to Get Help from Social Security fact sheet and our Frequently Asked Questions. We hope this helps.

        Reply
    • Sue

      Hi, Min. Thanks for reading our blog and for your question. You can safely and conveniently conduct most of your business with us at our website. If you need to schedule an appointment, please call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m., or contact your local Social Security office. For more information, check out our Frequently Asked Questions and our fact sheet, How to Get Help from Social Security

      Reply
  3. Kristin L.

    I want to know how do i appy emergency disbility funds

    Reply
    • Sue

      Hi, Kristin. Thanks for reading our blog and for your question. Social Security pays disability benefits to adults who are unable to work because of a physical or mental condition that is expected to last at least 12 months or end in death. Our Supplemental Security Income (SSI) program makes payments to adults and children with disabilities who have limited income and resources. We can make “expedited” SSI payments in limited situations. For more information, check out Understanding SSI. To apply for disability, please visit here. You may also be eligible to receive social services from the state in which you live. These include emergency assistance, Medicaid, free meals, housekeeping, transportation, or other services. We hope this helps.

       

      Reply
  4. Jesus M.

    I am trying to schedule an appointment at the Mission, TX location. Do I have to physically be there to book the appt? can you post the QR code online to schedule by Mobil Check in?

    Reply
    • Crystal B.

      Hi, Jesus. To use Mobile Check-In Express, you have to scan the QR code located at your local Social Security office. This feature makes it easier to check in if you already have an appointment. It is not used to schedule an appointment. We hope this information is helpful.

      Reply
  5. Manuel A.

    Social Security set me up with two appointments and I never received a call this is for survivors benefits I been trying to do this for last two months so what do now make another appointment or what I don’t know what to do now my wife died 6 months ago can someone help me

    Reply
    • Crystal B.

      Hi, Manuel. We are sorry for your loss, and apologize for any inconvenience. Please call us at 1-800-772-1213 (TTY 1-800-325-0778) between 8:00 a.m. to 7:00 p.m., Monday through Friday to have one of our representatives reschedule an appointment for you with your local office. Wait times to speak to a representative are typically shorter in the morning, later in the week, and later in the month. If this is urgent, it might be best to visit your local Social Security office. We hope this is resolved soon.

      Reply
  6. Gladys D.

    Hi my name is Gladys D. I made an appointment online the appointment is March 14, 2024 but I forgot the time of the appointment if you could help me.

    Reply
    • Crystal B.

      Hi, Gladys D. Thanks for using our blog, and for your question. Unfortunately, but for security reasons, we do not have access to appointment information in this venue. Please contact your local Social Security office. We hope this helps.

      Reply
  7. Yvonne M.

    I’d like to schedule an appointment to apply for disability benefits. My name is Yvonne Martinez I can be reached at 661)-5426155

    Reply
    • Crystal B.

      Hi, Yvonne. You can apply for Disability benefits online, or if you are unable to complete the application online, you can apply by calling our toll-free number, 1-800-772-1213, between 8:00 a.m. and 7:00 p.m. Our representatives can make an appointment for you to apply. We hope this information is helpful.

      Reply
  8. Albert w.

    Follow-up on a call didn’t get

    Reply
  9. Amy M.

    I stood in line for 2 hours because the online system said I had to come in. Then 10 mins before the office opened, security brought out QR codes and all of a sudden, people that just got there were before me. This is ridiculous, I don’t know how to do that! I can barely check my email. Ifeel like I’m being discriminated against because I can’t work technology!

    Reply
    • Stacy W.

      Hello Amy. We are sorry to hear this. You can submit feedback by visiting our Contact Social Security webpage. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form, where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

      Reply

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