Save Your Place in Line with Mobile Check-in Express
Reading Time: 1 MinuteLast Updated: October 19, 2023
Our Mobile Check-In Express feature makes it easier to check in if you must visit a Social Security office.
To use Mobile Check-In Express, scan the QR code located at your local Social Security office.
This will allow you to check in for:
- Scheduled and non-scheduled appointments.
- Services—including requesting a replacement Social Security card, a benefit verification letter, proof of income, and more.
For Mobile Check-In Express to work, you must be at the Social Security office and have location services on. You should also make sure you’re using the latest version of your internet browser. The service is most compatible with Safari, Google Chrome, Microsoft Edge, and Firefox. You’ll also want to:
- Ensure you are in the office when your ticket number is called.
- Enable your mobile notifications. This will:
- Allow you to receive your electronic ticket – so you know your place in line.
- Alert you when we’re ready to help you.
- Provide you with your interview location information.
- Invite you to participate in our feedback survey.
We encourage you to use Mobile Check-In Express for all office visits.
Please share this information with those who may need it.
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Tags: General Information, Social Security card, SSN
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
Comments
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Patricia A.
Hi I’d like to know why I received a letter saying I’m not eligible for SSDi?. When I receive SSI I do know the difference. But should I ignore this notice?. I take it that it just meant I’m not eligible for any different type of benefits through SSA. I already had a phone review. I think they made a mistake about what benefits I receive. Now I’m wondering if I won’t get my SSI soon. Can you help please? Ty
Sue
Thanks for reading our blog and for your question, Patricia. For your security, we do not have access to private information in this venue. To speak with a representative about your recent notice, contact your local Social Security office or call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. Wait times to speak to a representative are typically shorter Wednesdays through Fridays or later in the day. We hope this helps.
Tracy
I have a iPhone 14. When I scan the QR code at my local SSA office I get an “outdated browser” pop-up. I have current Safari and Chrome apps.
What settings do I need to have on my iPhone to get to mobile check-in? I have not located any help on the internet that resolves my issue.
Sue
We’re sorry to hear about your experience, Tracy. For information about Mobile Check-In Express, read our blog. We hope this helps.
Natalie V.
The SSA website encourages you to schedule an appointment by calling the local office number.
However, when I called, the agent told me they do not schedule appointments over the phone and that I needed to come to the office.
When I came, there was a line of over 100 people.
I had to stand outside the office for 3 hours in the cold weather and still did not get in.
I spent a few hours trying to figure out how to schedule an appointment online, to no avail.
Sue
We’re sorry to hear about your experience, Natalie. You can safely and conveniently conduct most of your business with us at our website. If you still want to schedule an appointment, please call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m. Or you can continue to work with your local Social Security office and ask to speak with a supervisor during your next call or visit. For more information, check out our Frequently Asked Questions and our fact sheet, How to Get Help from Social Security. We hope this helps.
V.Bulusu
V.Bulusu
Yes I too have same experience. The office display says go tosocialsecurity.gov” There also I could not find hoe to make appointment.
Sue
Hi, V. Bulusu. Thanks for reading our blog and for your comments. You may be able to go online and schedule an in-office appointment if you are applying for a new or replacement Social Security card. To make an appointment for all other issues, you can call us at 1-800-772-1213, Monday through Friday, from 8:00 a.m. to 7:00 p.m. Or you can contact your local Social Security office. For more information, check out our Frequently Asked Questions. We hope this helps.
Karen
I totally agree!!!!! I need a new card but it is NOT available online And I can’t make an appointment.
Ridiculous!
Anees A.
I took a phone appointment on 12/06/2023 for the date 01/25/2024, the phone call I received without ringing went to voice mail, tried to call back the number didn’t work. after waiting 50 days, I drove to the Waukegan SS office, did not any help, I have to take another appointment, got it for March 12, 2024, lost another 47, this time I took the in person as I can’t take another chance to loose another 50 days, as I am due to start Medicare on March 01, any help is greatly appreciated.
Sue
We’re sorry to hear about your experience, Anees. For your security, we do not have access to private information in this venue. We have forwarded your comment to our colleagues in Illinois. Please continue to work with your local Social Security office. You can ask to speak with a supervisor on your next call or visit. Or you can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m. We hope this is resolved soon.
Carol
Can I send in copies of drivers License and Passport along with certified copies of court documents that show my name change. I am unable to go in person due to upcoming back surgery and not being able to drive.
Sue
Hi, Carol. Thanks for reading our blog and for your question. To change your name on your Social Security card, you must show us original or certified copies of the documents you’re using as evidence of your legal name change. You may prefer to wait on your name change until you can visit a Social Security office. When you’re ready to apply for the replacement card, you can start the process online at ssa.gov/number-card. For more information, check out our Your Social Security Number and Card publication.
Sandy
The link to search for an office is broken on several pages. I’m going to have to google it.
Lana A.
Can I go to the SS office and talk to someone without an appointment?
Sue
Hi, Lana. Thanks for reading our blog and for your question. We strongly encourage in-office appointments. For more information about how to contact us, check out How to Get Help from Social Security. You can also safely and conveniently conduct most of your business with us online. We hope this helps.
Sally F.
I have been trying to get assistance with my on-line application for 2 weeks. It states my app was received & being reviewed on 10/26/2023. I mailed in my marriage certificate. I cannot get any update on the status of my app and my marriage certificate has not been returned. I have called several times and have been put on hold for 1-2 hours, but get disconnected every time prior to someone answering. How can I speak to a human being???
Sue
We are sorry to hear of your experience, Sally. For privacy reasons, we do not have access to personal information in this venue. We encourage you to continue to work with your local Social Security office. You may ask to speak to a supervisor on your next call or visit. You can check the status of your application with your personal my Social Security account. For details, check out our Frequently Asked Questions. You can also check status if you call us at 1-800-772-1213 and say “application status.” If you call Monday through Friday, 8:00 a.m. to 7 p.m., you can ask to speak with a representative. We hope this is resolved soon.
Alicia M.
Can I make an appointment to go to my local office online?
Sue
Hi, Alicia. Thanks for reading our blog and for your question. You may be able to schedule an in-office appointment online if you need to apply for a new or replacement Social Security card. To make an appointment for all other issues, you can call us at 1-800-772-1213, Monday through Friday, from 8:00 a.m. to 7:00 p.m. For more information, check out our Frequently Asked Questions. We hope this helps.
Nancy C.
Can I get an appointment to talk to Barb? About a SSI
Sue
Thanks for reading our blog, Nancy. The most convenient way to do business with us is to visit our website to get information and use our online services. To schedule an appointment with your local office, please call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m. Wait times to speak to a representative are typically shorter Wednesdays through Fridays or later in the day. We hope this helps.
Geneva M.
I had a phone appointment scheduled for today, Dec 29 at 2:15
Pm. I did not receive a call
Sue
We’re sorry to hear about your missed appointment, Geneva. Please call us at 1-800-772-1213 between 8:00 a.m. and 7:00 p.m., Monday through Friday to have one of our representatives reschedule the appointment for you with your local office. You can also safely and conveniently conduct most of your business with us online. We hope this helps.
Donna W.
I don’t think it’s fair that people have been Waiting in line for hours for SSI to open. And people that don’t know about scanning QR CODE. Gets to go ahead. Very unfair
Sue
We’re sorry to hear about your experience, Donna. If you still need assistance, we encourage you to work with your local Social Security office or call us at 1-800-772-1213, Monday through Friday, between 8 a.m. and 7 p.m. You can also submit feedback by visiting our How can we help? webpage. Once there, select the “Email Us” link. This will take you to the “Email Our Support Team” form where you can submit a compliment, complaint, or suggestion. We hope this helps.