General, Social Security Number and Card

Save Your Place in Line with Mobile Check-in Express

October 19, 2023 • By

Reading Time: 1 Minute

Last Updated: October 19, 2023

Social Security cards on a tableOur Mobile Check-In Express feature makes it easier to check in if you must visit a Social Security office.

To use Mobile Check-In Express, scan the QR code located at your local Social Security office.

This will allow you to check in for:

  • Scheduled and non-scheduled appointments.
  • Services—including requesting a replacement Social Security card, a benefit verification letter, proof of income, and more.

For Mobile Check-In Express to work, you must be at the Social Security office and have location services on. You should also make sure you’re using the latest version of your internet browser. The service is most compatible with Safari, Google Chrome, Microsoft Edge, and Firefox. You’ll also want to:   ​

  • Ensure you are in the office when your ticket number is called.
  • Enable your mobile notifications. This will:
    • Allow you to receive your electronic ticket – so you know your place in line.
    • Alert you when we’re ready to help you.
    • Provide you with your interview location information.
    • Invite you to participate in our feedback survey.

We encourage you to use Mobile Check-In Express for all office visits.

Please share this information with those who may need it.

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About the Author

Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications

Deputy Associate Commissioner, Office of Strategic and Digital Communications


  1. Richard K.

    HI I am 63 and have a daughter that is 12 years told and I was told that I could start receiving my retirement benefits and because I have a 12 year old that there would be additional $1,000 paid to me bacuse of my daughter ?

    • S.D.

      Hi, Richard. Thanks for reading our blog and for your question. When you receive retirement or disability benefits or pass away, your child may be eligible for benefits on your record. During your initial interview for retirement, we should explore benefit eligibility for other family members. For more information, check out our Frequently Asked Questions. Your child may receive up to half of your full retirement benefit amount, but a separate benefit application is required. We typically pay a minor child’s benefits to a representative payee who must use the money to pay for the child’s needs. You can learn more at our Representative Payee webpage. If you have additional questions or want to schedule an appointment, please contact your local Social Security office. We hope this helps!

  2. Robin J.

    can I have the direct link to schedule an in person appointment. I was told in person is the only option to get a 2022 1099 for my mother who is now deceased. I’d like to schedule an appointment but have not found where to do that. Thanks

    • S.D.

      Hi, Robin. Thanks for reading our blog and for your question. To make an appointment to request your mother’s replacement SSA-1099 for 2022, you can call us at 1-800-772-1213, Monday through Friday, from 8 a.m. to 7 p.m., or contact your local Social Security office. In certain cases, we may disclose SSA-1099 information from the record of a deceased person, only to a survivor of the deceased, and only if we can establish the relationship of the survivor to the deceased based on our records. You must provide proper identification and supporting documents. We hope this is helpful.

  3. Masiel d.

    Hola buenos, yo se necesita los documento security E-VERIFY pero esto muy dificil favor porque no dar consltular como hago….
    Yo soy deaf

  4. Duane

    Where is this new online appointment system?? “You can save time by using the Schedule an appointment button below” Where is this button? Does it not exist?? Please help me!

    • Marilyn S.

      Hoping to schedule an appointment

      • Janis B.

        I wish to have an appointment in St
        augustine FL ss ofice in November.

        • S.D.

          Hi, Janis, Thanks for reading our blog. The most convenient way to do business with us is to visit our website to get information and use our online services. There are several things you can do online: apply for benefits; start or complete your request for an original or replacement Social Security card; find publications; and get answers to frequently asked questions. If you still want to schedule an appointment with your local office, please call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m. Wait times to speak to a representative are typically shorter Wednesdays through Fridays or later in the day. We hope this helps.

    • Gen o.

      Were check

  5. Geoffrey F.

    I want to mobile check In to get my ssi card

  6. James, B.

    Well, I drove to the office. And of course the scanner code does not work, what a surprise. The office doesn’t open till 9 AM, which is kind of interesting since most places in the world opened at 8 Am. And trying to call on the phone is an absolute ridiculous nightmare because one, there’s no phone number for the local office, and to no one seems to answer the other one.

  7. gwyn B.

    I have been on the phone forever trying to make an appt with my local ss office. Finally someone answered a half hour later from a different office. After arguing with that person for another half hour I got nowhere. I want to talk to someone in person to help me. I’m trying to make an appt. ahead of time since I have a drive to get there. I do not want to drive 30 minutes or longer to turned away. Please help me……

    • A.C.

      Hi, Gwyn. We are sorry to hear about your experience. We encourage you to work with your local Social Security office. You can ask to speak to a supervisor on your next call. We hope this is resolved soon. 

      • James, B.

        And how do we work with them when one there’s no phone number to call them to they never seem to have the office open. And three you can’t do everything online because my particular problem can’t be done online and they keep sending me to the local office, which I can’t get in.

  8. Tyler J.

    Im in belief someone inserted my Social Security card in to PC rather then me. I was saving it for a certain time in my life.

  9. Julie

    Could you give a time when the check in scanner starts working

  10. Jane M.

    Can I make an appointment to have my 9 month old baby obtain a SSN?
    I have already filled out the application on line.
    I would prefer to have a scheduled appointment when I bring in the required original documents to my Norristown PA local office. Can I obtain this new SSN for my son if I go as a “walk-in”?

    • A.C.

      Hi, Jane. Thanks for visiting our blog. Generally, appointments are not needed to apply for Social Security cards. Most offices do offer walk-in appointments; however, these appointments are on a first come, first serve basis. To find your local office information, please visit here. We hope this helps. 

      • Abdelaly G.

        I need to know if if you need me to make an appointment or take any paperwork that would help my Disabilty case it has been a long time I’ve heard nothing case

        • S.D.

          Hi, Abdelaly. Thanks for reading our blog and for your question. To add new medical evidence, documents, or a medical source to your pending disability application, you can mail or take the information to your local Social Security office. For more information about our disability programs and application process, please visit our Disability Benefits webpage. To learn how to check the status of your pending application, visit our Frequently Asked Questions. We hope this helps. 

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