General, Online Services

How We Serve the Hispanic Community

September 22, 2022 • By

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Last Updated: September 22, 2022

Mother multi-tasking with infant daughter in home officeSocial Security strives to deliver great customer service and helpful information to everyone, including people who are more comfortable reading and speaking Spanish.

Our Spanish-language website provides information about our programs and services. You can learn how to get a Social Security card, plan for retirement, apply for and manage benefits, and much more.

You can also learn more about why Social Security is important to the Hispanic community. And, you can follow us on our Spanish-language Facebook and Twitter.

We also provide many publications in Spanish on popular topics such as:

  • Retirement, Disability, and Survivors benefits.
  • Medicare.
  • Supplemental Security Income.

Spanish-speaking customers who need to speak with a representative can call us at 1-800-772-1213 and press 7. Please share these resources with friends and family who may need them.

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  1. Kimberly C.

    Yeah, well I am a member of the Spanish community. Social Security Administration Disability Determination Services has LOST my online application TWICE now! The most recent time was December 2022. I received a confirmation email and a re entry number. I had taken close to 3 hours hammering this (now 3rd attempt) application out again to get it submitted. My county case worker at the Mesa County Work Force Center sat there and watched me to it the whole time. I submitted it, took a picture of the confirmation page with the re entry number, I have copies of the confirmation of receipt of application email ssa/dds sent to me. I waited 2 weeks or so and tried looking it up just to find nothing. I called my local SSA office, was told a supervisor would look into it and call me back (which never happened). My case worker got a hold of their contact at SSA and they couldn’t locate anything! How is that possible? I have a re entry number and a confirmation email. There has to be a glitch somewhere in the system. It can’t just be gone! It has to be floating around in no ma: land waiting to be retrieved by someone from somewhere, right? So discouraged and disheartened. So much time I put into applying several times. This of course all happened about a month after my husband passed away from COVID 10/29/21 (he was only 35) so I just didn’t have the fight in me then. But I NEED the money now. I can’t work, I was hospitalized involuntarily back in September 2022 due to these same conditions. I almost lost my house in foreclosure this last year. I mean everything is just piling on top of me weighing me down more and more. I need help please. I had requested that someone in IT to please look at it. There is a re entry number and confirmation email attached to the most recently list application from 12/2021.
    Re Entry #’s

    Please help me. I need all the help I can get at this point…I’m just defeated here.

    Thank you,

    • Ann C.

      Hi, Kimberly. We are sorry to hear about your experience and situation. For your security, we do not have access to private information in this venue. We encourage you to continue to work with your local Social Security officeYou may also be eligible to receive social services from the state in which you live. These services include free meals, housekeeping help, transportation, or help with other problems. To get information about services in your area and find out if you qualify, you will need to contact your state or local social services or welfare office. We hope this helps.

      • Kimberly C.

        I does not help as my local SSA office has been a large part of the problem. If they even answer the phone they are not helpful. I have requested a supervisor to call me back several times to no avail….Whenever I ask about IT getting involved to try and find it I get told a supervisor will call me back and we’ll that never happens… I have paid into Social Security my entire life so for you to tell me that I should try to apply with my local state benefits office is kind of a slap in the face. I earned these benefits by paying into these benefits, my entire working life. It shouldn’t be this hard. It shouldn’t be this difficult, and it shouldn’t be this burdensome to the American people. I have submitted three applications, all of which have been lost? Somethings broken. This isn’t right, nor does it even begin to be fair…. Thanks for the advice though.

  2. KianMohajer

    The headline may lead you to believe that there is something different or special about serving the Spanish community. Other than proving translation

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