Dawn Bystry, Acting Associate Commissioner, Office of Strategic and Digital Communications

Social Security Improves Customer Experience Ranking

January 25, 2024 • By

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We’re committed to improving customer service by providing more access to our programs and services, and our efforts have paid off. We’re proud to announce that Social Security’s ranking on Forrester’s 2023 Customer Experience Index increased by 3.3 points – the only agency on the list to make a significant gain. We achieved this higher […]

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Learn About Social Security Online in 2024

January 11, 2024 • By

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Our programs touch the lives of more than 71 million people. We work hard to ensure critical benefits and other services are accessible to you. Consider the start of the new year as an opportunity for you to engage with us online. This begins with creating your free and secure personal my Social Security account. […]

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Social Security and Scam Awareness

November 16, 2023 • By

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Social Security imposter scams continue to be widespread across the United States. Scammers use targeted, sophisticated tactics to deceive you into providing sensitive information or money. If you receive a suspicious letter, text, email, or call, do not respond. We want you to know how to identify a scammer and avoid becoming a victim. Did […]

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Social Security and Scam Awareness

SSA Talks: Will Social Security Be There When I Retire?

November 2, 2023 • By

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Our Chief Actuary, Steve Goss, answers this question in the latest episode of our audio series, SSA Talks. In this 13-minute episode, Steve sheds light on the Social Security Trust Funds and how they relate to your future benefits. The episode is accompanied by a fact sheet and transcript. In addition to providing more information […]

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Save Your Place in Line with Mobile Check-in Express

October 19, 2023 • By

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Our Mobile Check-In Express feature makes it easier to check in if you must visit a Social Security office. To use Mobile Check-In Express, scan the QR code located at your local Social Security office. This will allow you to check in for: Scheduled and non-scheduled appointments. Services—including requesting a replacement Social Security card, a […]

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Access Your Earnings History with my Social Security

September 7, 2023 • By

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It may have been years or even decades since you thought about how much you earned at your first job. Did you know that you can find out how much you made that first year? Or any year you worked? Your earnings history is a record of your progress toward your future Social Security benefits. […]

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Do You Qualify for Social Security Spouse’s Benefits?

August 24, 2023 • By

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Social Security benefits are a crucial part of millions of Americans’ retirement income. If you don’t have enough Social Security credits to qualify for benefits on your own record, you may be able to receive benefits on your spouse’s record. To qualify for spouse’s benefits, you must be one of the following: 62 years of […]

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How SSA.gov Helps You

July 20, 2023 • By

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We’re excited to announce that we’ve added two screening tools to our redesigned website! SSA.gov provides you with many ways to learn about our programs and do business with us online. These tools are designed to help you determine your eligibility for benefits and help you request a replacement Social Security card. Benefits Screener You […]

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Social Security’s Commitment to the LGBTQI+ Community

June 22, 2023 • By

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Every June, we commemorate Pride Month by honoring the LGBTQI+ community and celebrating diversity, love, and equality. Pride Month is also a perfect time to learn more about LGBTQI+ rights. On June 26, 2015, the U.S. Supreme Court ruled in Obergefell v. Hodges that same-sex couples have the constitutional right to marry. The Obergefell decision […]

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Social Security’s Most Popular Baby Names for 2022

May 12, 2023 • By

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Olivia and Liam are once again America’s most popular baby names in 2022. Liam has topped the list for six years in a row, and Olivia has been the top choice for new parents for four years. There is only one new name in the top 10, with Luna crawling into the top 10 for […]

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