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my Social Security Saves You Time for the Important Things

April 30, 2018 • By

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Last Updated: November 3, 2023

Time is our most valuable resource. How you spend it is important. A my Social Security account helps free your time for the important things. What is a my Social Security account? Watch this video to find out:

Have you got a personal my Social Security account? If not, open yours today. You’ll find it’s easy, convenient, and secure.

This Financial Literacy Month, take control of your future, and see what you can do online.

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. kimberly t.

    I created an account a while ago but I cannot remember my username or password. Can you please assist?

    • V.V.

      Hi Kimberly, thanks for using our blog. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username or password. We hope this helps!

  2. Gregory V.

    I and my wife requested password reset for our accounts. We are currently out of country until travel restrictions are lifted. Our 1099’s never made our home in Arkansas. So we need to get the electronic copies from the site.
    The letters arrived; but they were numbers for resetting access methods. No good without the password!
    Due to the situation I find us in, getting to a good internet connection is very problematic. I do receive a usable data connection some days.
    Is there a way for me to get straight to the necessary page to input the reset number?
    Also, how do I insure that the next code I receive will be for password reset, as requested and with instructions.
    Greg

    • V.V.

      Hi Gregory, thank you for using our blog. We are sorry to hear about the difficulties you are experiencing. If you are unable to request a replacement SSA-1099 online, and you are currently outside of the U.S., you will need to contact your local Federal Benefits Unit for assistance. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this helps.

  3. Sherrie L.

    need an activation code for Sherrie Petersen

    • V.V.

      Hi Sherrie, thank you for using our blog. An activation code is provided after visiting a Social Security field office with identification. A representative in the office will verify your identity and issue you a letter containing an activation code. Our field offices are currently closed. To create a my Social Security account, click on Create New Account. We hope this helps.

  4. christy g.

    i got my reset password but it still says its not write please help

    • V.V.

      Hi Christy, thanks for using our blog. We are sorry to hear about the difficulties you are experiencing with your my Social Security account. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  5. Mary T.

    I received a password reset code for my account, but where do i input this code?

    • V.V.

      Hi Mary, thank you for using our blog. When you sign in with your username and password, it will then ask if you received a reset letter. You select “Yes, let’s begin” . The reset code is issued when you need to change the second factor authentication method associated with your information.

      If you forgot your password, and the password reset questions didn’t work, we can send a temporary password in some circumstances. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username or password. We hope this helps.

  6. Christina S.

    I need to apply for SSI but do i need to create an account to do so ?

  7. Patty A.

    I need to change my withholding deduction. Cannot speak to a live person with TRS, only recordings. Same with SS.

    Also, I sent my tax return in on January 31, 2020. As of May 19, 2020, I still have not received it. Cannot speak to live person, only recording.

    COVID 19 is a lousy excuse for not answering the phone.

    • V.V.

      Hi Patty, thank you for using our blog. To change your federal tax withholding, you’ll need to complete Form W-4V from the Internal Revenue Service (IRS). You can download the form or call the IRS toll-free at 1-800-829-3676 and ask for Form W-4V. Complete and sign the form and return it to your local Social Security office by mail. We hope this is helpful.

  8. Mark r.

    How do I get my activation code?

    • V.V.

      Hi Mark, thank you for using our blog. An activation code is provided after visiting a Social Security field office with identification. A representative in the office will verify your identity and issue you a letter containing an activation code. Our field offices are currently closed. To create a my Social Security account, click on Create New Account. We hope this helps.

  9. Debbie B.

    Can’t remember my activation code

  10. Robert F.

    There are three requests in the past two months for instructions on how to use the RESET CODE that you receive in the mail. None of these requests was answered. I also have received a RESET CODE in the mail but there are no instructions on how to use it. Could you please enter clear instructions on the steps you take to use the RESET CODE that you receive in the mail from SSA. Thank you so much.

    • V.V.

      Hi Robert, thank you for using our blog. When you sign in with your username and password, it will then ask if you received a reset letter. You select “Yes, let’s begin” . The reset code is issued when you need to change the second factor authentication method associated with your information.

      If you forgot your password, and the password reset questions didn’t work, we can send a temporary password in some circumstances. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username or password. We hope this helps.

      • Jason D.

        Sorry to say, however, this is a completely useless reply [from Vonda/Support]. Please read the question carefully before responding.

        The question is once you RECEIVE the RESET CODE, what are the steps to use this reset code? I am facing the same issue and spent 2 hours trying to figure out how to use the RESET CODE. I have received it to reset the method to change the second factor authentication method. What do I need to do with this code? What is the specific URL where I need to enter to the RESET code? The instructions are not clear at all (take it to generic SSA login web page) to follow. Thank You.

        • Desiree J.

          I just did this. You say “Forgot Password” on the login screen, they will send a confirmation code to your email and then you can put in your reset code.

          Also? Make sure you clear any old passwords before attempting to put in your new password. The system seems to have trouble with trying to autofill everything and won’t let you put in a few password cuz it keeps trying to autofill the old ones.

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