116 thoughts on “Adding Additional Security to Protect What’s Important to You

  1. How is this added security???
    Getting someones personal information is often through their Email address and/or cell phone. If they go through either of these access points, they already have the info.

    • Click here to “Sign In or Create an Account”. Keep in mind that you need a U.S. address to register for a my Social Security account. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. You do not need a U.S. address to access our website or to file online for benefits. We remind our customers living abroad, to contact the nearest U.S. embassy in their area, for any assistance related to Social Security benefits. Thanks!

        • If you cannot create an account, or cannot access your account, please visit our Frequently Asked Questions to read information on why you may be unable to. Also, we have established a dedicated My Social Security Hotline. To reach this hotline, call 1-800-772-1213, and select the prompt “For help with registering or using the My Social Security website”. The help desk will be available to callers between 7:00 a.m. and 12:00 a.m. (Eastern Time). We hope this helps.

  2. For some reason my password is refused by MY SS. It has happened three times over the past year. I have blocked my SS number to prevent any further online use.
    I dont understand the password changes.

    • Hi William, we are sorry you are having issues setting up your account. If you cannot create an account, please visit our Frequently Asked Questions to read information on why you may be unable to. Also, we have established a dedicated MySocialSecurity Hotline. To reach this hotline, call 1-800-772-1213, and select the prompt “For help with registering or using the MySocialSecurity website”. The help desk will be available to callers between 7:00 a.m. and 12:00 a.m. (Eastern Time). Sometimes, it might be best to visit your local Social Security office for further assistance. Thanks.

  3. Security? What a joke! You still allow Medicare to use our social security numbers as the patient ID. My original card has printed on it in red ink “Not to be used for identification”.

    • We understand your concern Barry. Under current law, Medicare providers need to know your Social Security number in order to provide you the benefits to which you are entitled. Generally, they only have to see and verify your Medicare card at the time they provide initial medical services. The Medicare program, including Medicare cards, is managed by the Centers for Medicare & Medicaid Services (CMS). Here are some suggestions to keep your personal information safe while using your Medicare card. Thanks.

      • Given how poorly most health care providers handle confidential information (and HIPAA gives access to all that information to any insurers, etc), and how HIPAA includes no real penalties for violating HIPAA, and the feds are not investigating complaints in a timely manner and there is, of course, no citizens’ suit provision so people can enforce it (and have their attorney fee paid), then it doesn’t help for SSA to say, well, they only need the information once. Their computers system are not secure.

  4. It seems many people want to complain about the system but it does work, albetit not perfectly. I ask the question, if you are not happy with the system then what are you doing to help make a difference?

  5. Instead of complaining about the system how can we fix the system? We know SSN was “not to be use” for ID at all but since it’s been gong on from the start, how do we really make it better and more fool proof? How do we prove the person reporting the SSN is the “real” person and not some fake? Only way I know is to issue photo ID’s of the original person with some form of bio metrics added. Make a personal appearance to a SS Office to get it with supporting documentation. A real pain but maybe the only true way to fix the system. It’s our money, your money we are protecting here so don’t complain too much if this does happen. It’s figuring out which bit of personal information you have that you can’t get off the Internet or without using your SSN to get? Almost impossible isn’t it? With social media as it is, we do have a big problem. So anything SS comes up with is better than nothing at all.

    • Maybe we should blame FDR for not anticipating computers, networks, social media etc. in 1936 when this system was set up. Instead of living in fear and anger, looking for new ways to portray ourselves as victims of non-existent government plots or conspiracies we need to understand we cannot have instant convenience and security at the same time. There must be tradeoffs to be safer. And nothing is completely foolproof.

      • Tom, you are the most rational and sensible poster I have ever encountered on these blog comment boards. Thank you so much for your voice of sanity in this swamp of complainers and blamers. Your observation is spot on.

        • I agree totally Its just more Trash in Trash out programing wasted time .. Just go online and accomplish exactly what you want right? Ha give me a brake. This is a site where they are in control of you.. period dont be fooled !!

  6. Social Security is doing the best with the means they have. Remember, it is the largest networked computer system in the world. Don’t knock it, support it. Don’t be an idiot. An idiot is one who tears down what others have built….

    • Some things are better when they are torn down #BerlinWall.

      And that’s not the definition of an idiot, your definition fits better as the definition of recalcitrant.

  7. What happens if your email address gets changed or is no longer accessible, or your cell phone number gets cancelled? Are you locked out of the website, or is there an escape hatch to get back in?

  8. NIST has issued new guidelines for 2FA and they don’t include SMS or email. While this is a step (very small) in the right direction TOTP should have been used.

  9. My step-fathers identity was stolen and a fraudulent “my Social Security” account was set up with his info. How can I get a new MY Social Security account for him?

    • Hi Marcia and thanks for trying to help. Your step-father will need to call our toll free number at 1-800-772-1213 for assistance. He will need to select the prompt “For help with registering or using the My Social Security account”. The help desk will be available to callers between 7:00 a.m. and 12:00 a.m. (Eastern Time).
      Sometimes, it might be best to visit the local Social Security office.

  10. You still don’t get it! The 30million that are using online services are getting OLDER!!!. You think you are making them safe by adding more steps for security, but all you are doing is making it necessary to remember one more thing. In order to access the account with more steps, we are having to write it down somewhere then remember where we wrote it down and hope that someone else won’t find it!!! If you go through with this NEW SECURITY PROCEDURE then I will stop using the online service and depend on regular mail and waiting for hours at a Social Security office to speak with someone directly–that is, if I can find someone to drive me there!

    • @Lupe Hernandez Yes, you go ahead and stop using Social Security’s online service because they’re taking the ridiculous step of ensuring the security of everyone’s accounts from the very real dangers of hacking and identity theft that are increasing by the millions. That’ll show those jerks, eh? I’m sure they’re quaking in their boots just reading such a terrible threat . . .sheesh.

  11. If I have to call or visit my nearest SSA office for verification. Then whats the point of added security?The online recovery process is now asking for a credit card number…Do they think we can tell who they really are? I honestly can’t tell the legitimate from the illegitimate sources anymore. The behavior is identical. God Bless whats left of America.

  12. Very time I sign in my account I have to add my email address and than ssa sent me code from my email and what ? There connect from my email or I have to go enter the code go back enter in my account to check up my account or what ? If the internet slow and I can’t get my code you sent to me what can I do ?

    • Hi Mechelle. Beginning June 10, 2017, we will use a second method to check the identification of my Social Security account holders when they register or sign in. Right now, you don’t have to do anything for this new process. When you sign in on or after June 10, you will be able to choose either your cell phone or your email address as your second identification method. If you are experiencing any difficulties with your personal my Social Security account, please call 1-800-772-1213 for assistance. After you hear “Briefly tell me why you are calling,” say “Help Desk” and one of our representatives will assist you. Thanks!

  13. Any one who can answer me if I enter my email address to get the code second identification ,Do I get it back right away or how about if I got it next day what can I do it log out than sign in next day or what can I do ?? I have a trouble that with my bank there sent me new code sign in but I still not get it though next day ..

  14. recently i have opened company in Colorado,
    and i would like to confirm and verify my company’s SNS number ? is there any website link that i can directly check these information ? please i need your help

  15. I am a victim of identity theft as well as my minor child. I’ve come to the conclusion that once it happens to you, its all on your shoulders. No one wants to believe or admit their system has been compromised I can not get legal help nowhere or even get a new Ss number for me or my child. Its very frustrating to watch someone else use your info to obtain homes, cars, even employment all using my info or my child and no one cares. The ATG’s office told me to deal with it they can’t help. So while I do appreciate th online services. I do not use them I have had to block my info because they were able to access that as well. Any comments or suggestions would be appreciated and I can not afford an attorney and land of Lincoln says they can’t help due to a conflict of intrest

    • Generally, identity theft issues are handled by the Federal Trade Commission. You can find more information on their website: http://www.idtheft.gov or by calling 1-877-IDTHEFT (1-877-438-4338).

  16. Related question: can someone explain the optional “Extra Security” in more detail?
    Specifically, I recently set up my SSA account. When I log in I:
    1) Enter Username (ok)
    2) Enter Password (ok)
    3) Enter the one-time code I get via email or SMS (ok).
    4) I have the option to enable “Extra Security” by entering an additional 8-digit “Account Upgrade Code” that I received via regular USPS paper mail. (Skipped for now)

    So to be clear: I’m asking about step 4, not the one-time password in step 3.
    The letter says “You may want to add extra security … if you have been a victim of …” [nothing that applies to me]. So it sounds like I don’t really need it, but I suppose I might as well enable it if it’s not going to make my life more complicated.
    So it would be nice to have more detail about step 4. Is it just a one-time verification of my street address, or does it make use of the website more complicated in some way?

    Thanks,
    J.

    • Hi Joe, please call 1-800-772-1213 for assistance with your personal my Social Security account. After you hear “Briefly tell me why you are calling,” say “Help Desk” and speak with one of our representatives. Thanks!

  17. I wanted to be able to access My Social Security but to do so I had to check a box agreeing to going paperless, which is something I don’t want to do. My sight is limited and I like have paper back-up, using a computer isn’t easy and at some point I feel I may not be able to use it any longer. So I am not sure how to add extra security to my file without losing access to paper documentation.

  18. Hi, I am trying to access my Social Security Account with one time code which is texted to me but your system will only accept 8 digit and you send 11 digit code and refuses access. And I have been on hold 1 hour 25 minutes and all I want is to change my mailing address been trying for 10 days with no luck HELP!!!!!

    • We apologize for the long wait and for any inconveniences, Robert. We have established a dedicated My Social Security–Hotline, to assist customers with access to their personal account. Please call 1-800-772-1213 for assistance. After you hear “Briefly tell me why you are calling,” say “Help Desk” for help with a my Social Security account. Sometimes, it might be best to visit your local Social Security office for further assistance. Thanks.

  19. While I applaud SSA for moving to 2FA, I fail to see how your implementation makes it any more secure than just userid & password. Here’s why. I’ve chosen to receive my special code via text, so I’m prompted to confirm that my phone number is still valid, or it needs to be changed. Now, at this point, someone already has my userid & password. All they need to do is change the phone number so the code will be sent to to their own phone, and they are in.
    Am I missing something?
    Thanks.

  20. I have some question, I have never had my Social Security
    Number, Could I have It right now?. My social security benefit that they’re given me a list to pays, but never get any payment yet That I really need received right now.
    Don’t have any security for me, Need have protect.
    My internet email need have urgent Security need, because since six months an attacker stay every day, every moment. My phone lost Three day, I must have security phone attacker fallowing me all a ways I use it.

  21. The last several times I’ve tried to login to my account were unsuccessful. The verification email takes too long to receive. The 10 min. time limit has long since expired?

    • Hello Theodore! If you are having difficulties with your personal my Social Security account, please call 1-800-772-1213 for assistance. After you hear “Briefly tell me why you are calling,” say “Help Desk” for help with a my Social Security account. Thanks.

  22. I got locked out of my account on line. Can I just go into my local office to get it fixed? Do I need an appointment?
    I have a very low voice and get mistaken for a man a lot on phone calls and it’s embarrassing trying convince people who I am.

    • Hi Sandra, please call 1-800-772-1213 for assistance. After you hear “Briefly tell me why you are calling,” say “Help Desk” for help with a my Social Security account. Yes, you can contact your local Social Security office directly and explain your situation. Thanks!

    • Hi Louis, please call 1-800-772-1213 for assistance. After you hear “Briefly tell me why you are calling,” say “Help Desk” for help with a my Social Security account. Thanks!

  23. I already had a my ss account online but failed to update with my mobile number. Will I be able to sign in? I tried earlier but typed the wrong password too many times today.
    please advise.

    .

    • Hello Ruth. You can speak to a Social Security representative for help with a my Social Security account between the hours of 7 a.m. and 12 midnight (Eastern Time), Monday through Friday. Toll-free: 1-800-772-1213 After you hear “Briefly tell me why you are calling,” please say “Help Desk” for help with a my Social Security account.
      TTY (for deaf or hard of hearing) 7 a.m. – 7 p.m.: 1-800-325-0778.

  24. i try to log in with the correct user name and password, the site tells me i am locked out after trying 3 times. the last time this happened i had to contact someone. i understand about the security code it is suppose to send to my cell phone,however it did not show me this option this time. i rarely use this on line service,but when i do,i have problems. like i said,correct user name and password,and i still have problems. i find no options,and i always have to call for assistance,thank you,George.

    • Hi George, long periods of inactivity may be the cause of the problem. Please call 1-800-772-1213 for assistance. After you hear “Briefly tell me why you are calling,” say “Help Desk” for help with a my Social Security account. Thanks!

  25. I tried to create a my Social Security account, but keep getting an error message that says ‘We can’t verify your identity. Please correct the information and try again.’

    I’ve entered all my information correctly.

    What gives?

  26. I have been trying to get disability scene 2012. And repeatedly been denied all of a sudden they tell me I am getting. Ssi. And I get 2 check try to set up an account with my social security. And can not even do that it seams that I am not anyone can’t be found yet they want to know if I find a dime on the ground so it can be deducted from my next check well then why is it I can’t get a straight answer from any one oh wait it must be the fact that. Something in the system is wrong and it not on my end
    Regards
    G .Anders

    • Hi Gregory. If you are having difficulty creating a my Social Security account, please call 1-800-772-1213. After you hear “Briefly tell me why you are calling,” please say “Help Desk” for help with a my Social Security account. Sometimes it might be best to visit your local Social Security office for further assistance. To locate your local office, please visit http://go.usa.gov/Z4fT.

  27. My son has been approved for his disability and Ive been appointed his payee but they mailed his Direct Express card to the wrong address. This was on December 4th, 2017. We are still waiting for his money and his card. The social security office has told us to contact direct express office, but they will not take our calls. We have no way to get access to his much needed money so that he can see his doctor and get his medication. This is EXTREMELY frustrating abd upsetting. He needs his money.Please help???

    • We’re sorry to hear of this inconvenience, Carole. However, we do not have access to personal records via this blog. You may want to call Treasury’s Direct Express enrollment number at 1-800-333-1795 (TTY: 1-866-569-0447); or continue working with your local office. If you are unable to visit your local servicing office, you may call our toll free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m.
      Generally, you will have a shorter wait time if you call later during the day. Thanks.

  28. you led me to believe a security code was going to be emailed to me. Where is it? Very frustrating. If you tried it yourself, you would understand

  29. I am trying to set up My Account and when I get to the second page of security questions, none pertain to me. My credit report was intermingled by fault of the credit bureaus several years ago and i have spend hours on the phone trying to get the issue resolved but to no avail. What can I do to get the issued resolved with SSA?

    • This happened to a friend recently. He thinks his Experian credit report is either faulty or his SS# has been hacked, because he answered all the questions correctly and was not able to set up his account. He had to go to a local SS office to prove his identity and get set up.

  30. My social security benefits payment was stolen out my account on 12-29-2017.and stolen out both my kids two seprate checks on 1-2-2018.i want more security done to protect my monthly payments i get and my kids get on out greendot card.ms.darlene evette harris property manager has stolen y and my kids benefits out our account off greendot cards. For dec.29,2017and 1-2-2018.those monies needs to put back on my card.my mailin address is p.o.box 31542 capital heights md 20743.darlene evette harris address is 1553 42nd street southeast washington d.c.20020.

  31. Darlene harris work address is 9202springhill lane greenbelt md 20770 .my two oldest kids names that paymets was stolen are .tyrese armani lane and daughter name is cearia monique lane they were getting monthly survivors check on 3rd of everymonth in 2017 it was for $222.00and january 2018it was for $227.00a piece. Mines in 2017$735.00and january 1,2018was $750.00monthly on 1st of every month

    • Unfortunately, and because of security reasons we do not have access to personal records in this blog. One of our representatives should be able to assist you. Please call our toll free number at 1-800-772-1213 and speak to one of our agents. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks.

  32. I just received first rectoactive lumpsum.an I don’t think my payee is telling me what the real amount is
    What can I do to find out what it was

    • Hi Kristina, you can call our toll free number at 1-800-772-1213 and speak to one of our agents. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks!

  33. unable to access information online!
    Message states that I have tried 3 times to access account. (Login Name and Pass Word is saved) I should access information on one “click”!

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  36. not using SSA often they ask us to change the PW also when forgotten the pw OR name SSA does not give you much try out they put you on 24 hours hold out remember we are senior Citizens and our reaction and memory are SHORT?? so suggest you improve and make it easier for us thank you

  37. I have not been on my social security page for a few months, and when I tried to log in today it said my account was suspended. Please help!

  38. the irs contacted me with a letter saying that my ss number was being used to gain employment and that i should take precautions to protect all of my credit and my ss from fraud

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  40. I been trying to sign into my account but it’s not letting me. I haven’t been on Since 2016, is there a way I can reset my username and password?

  41. Pursuant to your mailing new SS cards beginning this April, I wanted to give you my new address. My new address is: 29661 S. Western Avenue, Rancho Palos Verdes, Ca. 90275. Please telephone me if you have any questions @ 201-682-9796. Thank you.

  42. When I initially tried to set up an account (Feb 2018) I asked for 2nd level of identification. The site asked yes/no questions about credit history, none of which were (yes). Proceeded to tell me none of the answers (No) were correct and locked me out for 24 hrs. Most frustrating. I know my credit hx and was wondering are those type of questions still what are asked??

  43. I am concerned someone removed papers that have my and my husband’s
    Social Security Numbers. What can we do?

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  45. I was given a one-time account upgrade code to add extra security. I tried and failed. Apparently it expired and I do not have a computer at home. I go to the library and I would like this done as soon as possible.

    • Hello Joyce, if you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  46. I tried to login in today, May 13, 2018 and was told that I could not login despite three attempts. I have not attempted in months. I wanted to apply for the new S.S. card. Is my account being compromised as this was not of my doing.

    • We’re sorry for the inconvenience, Diane. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

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  48. Hello, having problems logging in by either creating a new account or otherwise please contact me at your earliest convenience. I need to get a print out with the information on my work for the last ten years. I have to complete a background check for Clark County, NV. I was wondering how much it is too. I actually don’t believe I have an account so can you please help me. Thank you for your time.

    • Hello Lisa. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.
      Certified yearly earnings totals or an itemized earnings statement (certified or non-certified) can be obtained by completing the Request for Social Security Earnings Information (Form SSA-7050). You must pay us a fee, in advance, to get detailed or itemized earnings information for purposes not directly related to administering Social Security programs. If you do not require certification or an itemized earnings statement, you can get your personal Social Security Statement online by using your my Social Security account, or by contacting your local Social Security office. Thanks!

    • Hello Gary. For assistance with your my Social Security account, please call our “my Social Security-Hot Line” at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”. Or contact your local Social Security office. Thanks!

  49. I tried to create an account yesterday. I was upset to see I had to pick a response to a car loan, the amount of car loan, etc. I immediately thought fraud. But my son-in-law later explained companies do this for security reasons.
    I was also kicked out of the creation of my social security account. I do not know why that happened.
    So I will try again another time.

  50. I wish there was an option to skip this second verification process say, at your home computer which is the only device you use to login to My Social Security. While I appreciate having the extra layer of security, it is cumbersome to go find my phone or wait to check my email just so I can see my monthly statement.

  51. Unable to sign in with temp password sent to me by letter dated July 24,2018 for socialsecurity .gov/myaccount online. Attempted Aug 1, 12 noon 3 times. Now blocked for retry for 24 hours.

    • We’re sorry that you had difficulty accessing your account. If you are still having trouble accessing your my Social Security account, please call our dedicated “my Social Security-Hotline. To reach this hotline, call 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  52. The cell phone and email address is public knowledge, can you provide a more secure way of securing SS account please?

  53. I was checking to see who the Commissioner was because I received a call stating the Commissioner for the Social Security Administration was Samantha Hernandez. She gave a 301 area code. I’m assuming it was some kind of a scam. She stated they were going to suspend my social security number because it was suspected in some illegal activities. Glad I did not return the call.

  54. I am locked out of my account because I don’t remember my password and made too many attempts to access it.

  55. So if I get this extra security the social security administration that already is fully responsible and liable for the money if it gets robbed will what take a percent from the American people to make it safer?
    FAIR PLAY HUH?! THANK U FOR THE RACKET!

  56. 2-factor authentication is not working. I use my log-in credentials and request the security code by sms. No code arrives. Is there some known problem, or has my phone been hacked?

    • Hello James. Please call our toll free number at 1-800-772-1213 for assistance. For help with your personal my Social Security account, at the voice prompt, say “helpdesk”. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks!

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