Online Services, SSI

A Constant Quest to Improve Our Online Services

May 23, 2016 • By

Last Updated: July 29, 2021

Graphic of address bar on computer with cursor arrow, Shooting computer screenWe know you’re busy and need ways to be more productive. Our online services make it possible for you to conduct business with us when and where it’s convenient for you. Our goal is to provide you with world-class service and our online services are a convenient, cost-effective, and secure way for us to better serve you. 

On our website, you can apply for retirement, spouse’s, disability, and Medicare benefits. You can use our benefit planners to calculate your future benefits. You can also find answers to your frequently asked questions. You can even apply for Extra Help to pay for the costs—monthly premiums, annual deductibles, and prescription co-payments—related to a Medicare prescription drug plan.

In addition, by opening a personal my Social Security account, you can keep track of your earnings and verify them every year by reviewing your Social Security Statement. You can get an instant benefit verification letter or one stating that you don’t currently receive benefits, never received benefits, or are waiting for an answer on your application for benefits.

If you receive benefits, you also can:

  • Change your address or telephone number;
  • Start or change your direct deposit;
  • Get a replacement SSA-1099 or SSA-1042S for your taxes; and
  • Replace your Medicare card.

We frequently review our online services looking for new and useful enhancements to meet our customers’ changing needs. Your feedback is important to us when deciding how we can better serve you, so use this blog to let us know.

We continue to use updated technology and innovative ideas to expand our online services at And although our online services can be handled easily from the comfort of your home or office, our in-person services are still available to you. We are committed to meeting your needs and preferences in how you like to conduct business with us.

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About the Author

Deputy Commissioner, Office of Communications


  1. Larry C.

    With the American Embassy in Bangkok,Thailand, no longer providing a proof of income affidavit, American citizens living in Thailand will need to obtain a proof of income letter from SSA when we apply for a one-year visa renewal.

  2. debra b.

    I have been on hold multiple times but hearing impaired… each time over an hour and miss the voice recognition vs the constant message or music. I am trying on line to do an application for husband that is very ill. His application is started but I got locked out and unable to log in. Asking for a pin. Then it says to call. I cannot start a new application either. His name is Francis L Brennan DOB 10-17-1963 SS# *** – ** – ***.

    • Ann C.

      Hi, Debra. We’re sorry that you had difficulty reaching someone by phone. We may have been experiencing higher than normal call volume. For your husband’s security and your security, we do not have access to private information in this venue. Our national toll-free number, 1-800-772-1213 (TTY 1-800-325-0778), has representatives available Monday through Friday between 7:00 a.m. and 7:00 p.m. Generally, you have a shorter wait time if you call early in the morning or later in the day. You can also call or visit your local office. We hope this is resolved soon.

  3. Marguerite A.

    I am trying to change the routing/ account # on my direct deposit but I am confused by your directions!

    • Ann C.

      Hi, Marguerite. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your direct deposit information online. If you are receiving Supplemental Security Income, you should contact your local office immediately. We hope this helps.

  4. Russell G.

    How about sending a copy of “chat” conversation to our email address of records once the chat has concluded.

    • Vonda V.

      Thanks for your idea, Russell! We value your thoughts and will explore how we can further improve our Social Security website.

  5. Constance D.

    I would like to change my direct deposit to go to my new bank account. I can’t locate where to do this.
    Please advise.
    Thank You,
    Connie Delabbio

  6. Voris E.

    Help I’ve been locked out of my internet access and I haven’t received my Social Security check in about 2-months.
    How do I get back to my account:?

  7. Mary H.

    Request for W4 V form

    • Ray F.

      Hello Mary, you can download the Form W-4V here. Or call the IRS toll-free at 1-800-829-3676 and ask for Form W-4V, Voluntary Withholding Request. (If you are deaf or hard of hearing, call the IRS TTY number, 1-800-829-4059.) Thanks!

  8. Rodrigo G.

    Soy adulto mayor. Resido en Costa Rica. Por razones ajenas a mi voluntad no he recibido la forma SSA 7162. y temo por la continuación de mis beneficios.
    Que puedo hacer al respecto?
    Últimos 4 dígitos de SS número …3736

  9. Cheron F.

    When I sign into My Social Security, there is no SEARCH window. I want to update what notices I receive from SS and am unable to find where the list of notifications are.

    • Ray F.

      Hello Cheron. One of our representatives should be able to assist you. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks!

  10. Darletta M.

    Can you let me know if my local SS office received my updated tax change in the mail? I filled out a new tax form for less deductions to be deducted from my monthly checks. Thank you.

    • Ray F.

      Hello Darletta. Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot answer your question at this time. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks!

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