67 thoughts on “Improve Your Retirement with a my Social Security Account

  1. Your press release states ” You’ll be asked some basic questions to verify your identity.” They are not basic questions. They are very specific questions about your previous finances, loans, amounts and companies you have done business with going back 30+ years. Make sure you read the questions and answer carefully. If you get them wrong, you will be denied access.

  2. Question about 1/2 of husbands social security. I’m married to my current husband for 21 years. My husband ex-wife claimed one half of his benefits when she became 66 this year.they were married for 16 years. So do I still get one half of my current husband benefits?

  3. Dear hello write blessing you find said my think of the way good all you to best that back look my mail today think of you good luck to best that back look my mail today think of you good luck to best that age 65

  4. Dear hello write blessing you find said my think of the way good all you to best that back look my mail today think of

  5. I thought ALL workers were registered into a Social Security Account? SSAN=Social Security Account Number. So why should I establish a mySocialSecurityAccount?

    • Everyone has an account they pay into, but the mySocialSecurityAccount is a place you can go to once you receive benefits so you can conduct minor business without having to call or go into a SSA Office.

      • Ray, I keep trying to set up an account and it says you can’t verify my information. Why? All of the information is correct that I enter.

        • Hi Paul, you can speak to a Social Security representative for help with a my Social Security account between the hours of 7:00 a.m. and 12:00 midnight Eastern Time, Monday through Friday. Toll-free: 1-800-772-1213 After you hear “Briefly tell me why you are calling,” please say “Help Desk” for help with a my Social Security account.
          Note: Although our regular telephone service representatives are not available after 7 p.m., Monday through Friday, our Help Desk representatives can assist you until 12:00 midnight Eastern Time.
          TTY (for deaf or hard of hearing) 7:00 a.m. – 7:00 p.m.: 1-800-325-0778

  6. Hi can i collect on my partner ss of 34yrs we lived to gether i was her care giver, my name is Dorothy C., her Gladys M.?

    • There are no caregiver benefits but if you considered yourself married then maybe. Contact Social Security, such questions can not be answered on this blog.

    • Hi Dorothy. Social Security is now processing some retirement, surviving spouse and lump-sum death payment claims for same-sex couples in non-marital legal relationships (such as some civil unions and domestic partnerships) and paying benefits where they are due. We encourage you to apply right away for benefits, even if you aren’t sure you are eligible. Applying now will protect you against the loss of any potential benefits. Please visit our Same-Sex Couples website for more information.

    • Thank you for your question, Socorro. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. Please contact your local U.S. embassy or consulate for any assistance related to your Social Security benefits

    • Hi Kubiat, we prefer a government issued document with your picture, as proof of identity to replace your Social Security card. If you do not have one or you cannot get one within a reasonable amount of time, we may be able to use other documents such as:
      •Employee identification card;
      •School identification card;
      •Health insurance card; or
      •U.S. military identification card.
      Any document you submit, must be an original or certified copy, current (not expired) and show your name, and other identifying information (date of birth or age).
      Also, realize that you may not need a replacement card. You will rarely need to show it. Knowing your Social Security number is what is important. To see if you’re eligible to apply for a replacement Social Security card online or to learn more on the process and what documents you will need to get a card, please visit our “New or Replacement Social Security Number and Card” web page. We hope this helps

  7. Since you are going to be accessing credit reports, which credit report agency are you using. I have frozen all accounts do to the Equifax breach.

  8. I need financial help. I signed with National Debt Relief and the ruined me. They mishandled my money I sent to them. Now I’m being sued by my creditors. I didn’t want to file bankruptcy but I may be forced to file.

  9. I’m one of the 142,000,000 citizens that Equifax lost our data. I have put fraud alerts and credit locks on my credit report sites. The problem is that I can not sign up for online access to my soicial security account because I’ve taken action to protect myself from the error by Equifax. There should be a way that I can sign up for online access to my SS account without having to go to one of your field offices.

  10. I am having a problem corresponding with anyone who has anything to do with address changes. I need to inform someone of my address change and so far have not found a location where I can actually tell anyone that I have moved. an email address would be wonderful.

  11. I do not like to give out my SS# for any reason.. I would like to open up an account but not bad enough to give out my SS #….

    • For assistance with your personal my Social Security account, please call 1-800-772-1213. After you hear “Briefly tell me why you are calling,” say “Help Desk” for help with a my Social Security account. Sometimes, it might be best to visit your local Social Security office for further assistance. Thanks!

  12. Hello . I need to open a “my social securityaccount . However the site to do so requires a valid US home mailing address . I live in France . How can I open a “my” account to determine my benefits ? Thank you

  13. How Can I open a “my”social security account when I live abroad and do not have the required US mailing address ? Thank you

    • Hi Elena. Thank you for using our blog to communicate with us! The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. For assistance related to your Social Security benefits, please contact your local U.S. embassy or consulate. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this information helps.

  14. I loved my S.S. Account-However my account has been closed because I enter what seem to be a wrong password? Then i failed my private personal information,such as what was my 1st car,what hospital was i borned at–the hospital i was borned at changed their name-then they changed my format that doesnt pertain to me so i failed that..Life with my old accout was good-why fix something thats not broken.I am no hacker.

    • Hi Dennis, please call 1-800-772-1213 for assistance. After you hear “Briefly tell me why you are calling,” say “Help Desk” for help with a my Social Security account. Thanks!

  15. I too am struggling to create my SS account. I realize an activation account is needed. There is no information on how to obtain and when you call SS they refer you to the local office. The local office does not know how to get me one. I have checked my benefit letter and there is no code on it. More information would be helpful for all and save you a lot of questions. Thank you for reading.

    • We apologize for the inconvenience, JM. You can speak to a Social Security representative for help with a my Social Security account between the hours of 7:00 a.m. and 12:00 midnight Eastern Time, Monday through Friday. Toll-free: 1-800-772-1213 After you hear “Briefly tell me why you are calling,” please say “Help Desk” for help with a my Social Security account.
      Note: Although our regular telephone service representatives are not available after 7 p.m., Monday through Friday, our Help Desk representatives can assist you until 12:00 midnight Eastern Time.

  16. I do not have a credit card… I only use debit cards. I find it strange that the SS Administration cannot verify whatever it is you need to verify by using my debit card account number. Would you explain? Thank you.

  17. pls advise when is the last month in order for me to apply retirement beneficial monthly payment
    MY DOB is APRIL 01, 1948
    I AM STILL WORKING NOW
    SHALL I HAVE TO APPLY 3 MONTHS BE FORE ( THAT IS JAN. 2018)

    • Thank you for your question, Eunice. Eligible individuals can start receiving retirement benefits as early as age 62, but if you decide to start to receive benefits after your full retirement age, it may result in larger benefits. You earn delayed retirement credits automatically when and if you delay getting your benefit up until age 70. The benefit increase no longer applies when you reach age 70, even if you continue to delay taking benefits.
      Also, keep in mind that if you work and are full retirement age or older, the amount you make at work will not affect your Social Security benefits, no matter how much you earn.
      Please bear in mind that the decision on when to apply for benefits is a personal one. We can only provide you with the information to help you make the best choice according to your own situation.
      To help you plan, you can use our online calculators. Also, you can create a my Social Security account to verify your earnings, and get a copy of your Social Security Statement.
      Our system is set up to take applications three months in advance, and when you’re ready, you can apply for your benefits online. If you need further assistance call our toll free number, 1-800-772-1213 (TTY 1-800-325-0778) and ask to speak with one of our representatives, who are available Monday through Friday between 7 a.m. and 7 p.m. We hope this information helps!

  18. The questions asked in the My Account Setup were not accurate. Where does the information requested originate and how do I correct it?

    • Hi Lowell, you can speak to a Social Security representative for help with a my Social Security account between the hours of 7:00 a.m. and 12:00 midnight Eastern Time, Monday through Friday. Toll-free: 1-800-772-1213 After you hear “Briefly tell me why you are calling,” please say “Help Desk” for help with a my Social Security account.
      Note: Although our regular telephone service representatives are not available after 7 p.m., Monday through Friday, our Help Desk representatives can assist you until 12:00 midnight Eastern Time.
      TTY (for deaf or hard of hearing) 7:00 a.m. – 7:00 p.m.: 1-800-325-0778

  19. hello-sir/ms.—–the information to online verification with personalsocial-security accountthrough–e-mail-account-should be support 24hrs=week-ebd.thank-you

  20. I have already applied for benefits that are to begin March 1 2018. After setting this up my employer wants me to stay until June 1,2018. I want to simply delay starting to receive my benefits from March 1 to June 1 but can’t seem to find anyone that can confirm how I do this? Bryan in the Henderson NC office suggested I drop a note by the local office and I have done that today but would feel better if I had a way to confirm benefits will be delayed until 6/1/18. I don’t want to start receiving 3/1/18 and work until 6/1/18; I want to delay the start date to receive any benefits until 6/1/18

    • Thank you for contacting us, Thomas. We have referred your concern to our Field Operations Staff for follow up.

  21. I am trying to get a social security account online but it keeps signing me up with my wife’s account, The system will not let me set up an account because it thinks I have an account already, I try creating one but it keeps taking me back to my wife’s account. thanks

    • We apologize for the inconvenience, Wilfredo. If you are still having trouble accessing your account, please call our dedicated my Social Security-Hotline. To reach this hotline, call 1-800-772-1213, Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”, or contact your local Social Security office. Thanks!

  22. These are the worst systems I have ever experienced. they are a loop to nowhere. I is impossible to do a simple change of address. The directions make no sense. I was in systems development for twenty years.

    • At this time you must have a U. S. mailing address to create or to access your online “my Social Security” account. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet.
      For assistance with their Social Security benefits and available services, we recommend that individuals living outside the United States contact the nearest Federal Benefits Unit or U.S. Embassy in their area. Thanks!

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