A Constant Quest to Improve Our Online Services

Graphic of address bar on computer with cursor arrow, Shooting computer screenWe know you’re busy and need ways to be more productive. Our online services make it possible for you to conduct business with us when and where it’s convenient for you. Our goal is to provide you with world-class service and our online services are a convenient, cost-effective, and secure way for us to better serve you.  Continue reading

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A Lasting Way to Show Your Love

Hands holding up a paper heart to the sunSpringtime is upon us and love is in the air! Valentine’s Day may be but a memory and the storefront displays have moved on to new holidays, but you can still express your feelings in a meaningful way.

A powerful way to prove your love is to show that you care about a family member or friend’s future. Everyone you love probably wants to enjoy retirement. The decisions of when and how to retire require preparation and careful planning.

Social Security is a safety net that keeps millions of elderly Americans out of poverty. At www.socialsecurity.gov/planners/retire you’ll find valuable resources that you can access 24 hours a day from your preferred location.

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It’s Easy to Get Extra Help with Your Prescription Costs

a photo of an open medicine bottle, with a prescription form underneathIn times like these, every dollar counts. Some people qualify for big savings on their Medicare prescription drug costs and don’t even realize it! In fact, if you receive Medicare, you may be eligible for the Extra Help, which could save you about $4,000 per year on your monthly premiums, annual deductibles, and prescription co-payments.

To qualify for Extra Help, you must Continue reading

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Help us Create Open Government Plan 4.0

Business Gears and Success

Social Security is always looking for ways to enhance your access to our information.  We are preparing to publish our fourth Open Government Plan in June. Your input regarding ways to improve our programs and services is invaluable. Our last plan, published in 2014, reflected our commitments to transparency and outlined our efforts. In our 4.0 plan, you will find the milestones from our previous plans as well as our strategies moving forward.

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Our Customer Service Caught the President’s Attention!

shawn-lynchThe White House announced winners of the first ever President’s Award for Customer Service, and we’re proud to share that one of our employees received this honor among four other government awardees.

Shawn Lynch, a claims representative from the Dothan, Alabama, field office, was recognized for her superior customer service. Among her many contributions, Shawn led efforts to reduce appointment wait times and increase the number of my Social Security registrations within her office. She also took the initiative to reach out to applicants before their appointments, giving them the opportunity to have their disability claims taken early. Shawn educated claimants on the Self Help PC as well. Furthermore, she showed her commitment to service by taking part in community outreach.

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Have You Seen Your Social Security Card Lately?

clip art of a social security cardWe strive to provide you world-class service. With that in mind, Social Security rolled out a new service that allows some of our customers to request a replacement Social Security card online.

The new online version of the Application for a Replacement Social Security Card allows people in some states to request a replacement card online through our secure my Social Security portal without traveling to a field office.

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You Know Where to Find Us (Because We Make It Easy)

you know where to find usFor 80 years, Social Security has been there for you and your family when you need us most. And, finding us at our field offices, where you can speak with an employee face-to-face, is easier than ever! Continue reading

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New Year’s Resolution: Get a my Social Security Account

2016, silhouette of a woman standing in the sun, blue sky

The holidays are over, and a new year is upon us. Now that you have no more holiday parties to attend or gifts to buy, you’re probably kicking off the New Year with your resolutions to improve your life.

With a healthy, new you in mind, you got a shiny new gym membership and revamped your grocery list to add more vegetables. You made resolutions to better manage your finances and to finally start planning for your long-term financial security, which you’ve been putting off because you didn’t know where to start. Now is the perfect time of year to do a financial planning checkup. And what’s more, we can tell you the best place to start.

We have a solution that is easy, convenient, and secure; sign up for a personal my Social Security account. You can do so from the comfort of your own home, office, or any preferred location. It only takes a few minutes, and once you see all the benefits of having an account, you will be so glad you followed through with this resolution.

If you’re still working, you can use your my Social Security account to access your Social Security Statement to keep track of your earnings and verify them every year. You can review the estimated Social Security and Medicare taxes you paid.

You can also get a benefit verification letter stating that you never received benefits, received benefits in the past, or a letter stating that you applied for benefits, but your claim hasn’t been approved. If you’re currently receiving benefits, you can use your my Social Security account to get a letter stating your benefits, and to check your benefit and payment information. You can also change your address or telephone number, start or change your direct deposit, and get a replacement SSA-1099 or SSA-1042S.  And now, in several states, many can get a replacement Social Security card!

Managing your information has never been easier.

Sign up for a my Social Security account today and cross this resolution off your list. You’ll be so glad you started the New Year right by taking these easy steps to have a better financial future.

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Five Things You Can Do Online with Social Security

smiling woman sitting on her couchYou want to enjoy the fall weather, and Social Security’s online services free up your time to lounge in a hammock in your backyard or take your dog on a long walk. You can safely and conveniently conduct most of your business with us anytime, anywhere. There’s no need to visit a local Social Security office. Continue reading

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Don’t be Spooked about Retiring Online

woman holding a light jack-o-lantern Vile vampires and wicked witches are some of the classic scary monsters that haunted us as children. As adults, some of the scariest parts of our day might be all the stresses that come with everyday life. Medical appointments, car maintenance, and running errands — it can be overwhelming enough to make us want to scream. Continue reading

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