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Change Your Address and Phone Number Online with my Social Security

August 18, 2022 • By

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Last Updated: August 18, 2022

person reviewing information onlineIf you receive Social Security benefits, the easiest way to change your address and phone number is by creating a personal my Social Security account. Once you create your account, you can update your contact information from your preferred location. This feature is available for people who receive retirement, survivors, or disability benefits, along with Medicare enrollees. If you receive Supplemental Security Income, you can check the address that we have on record with your account.

Visit our my Social Security webpage to get started. To create an account, you must:

  • Be at least 18 years old.
  • Provide a valid email address.
  • Have a Social Security number (SSN).
  • Provide a U.S. mailing address (includes military addresses, APO/FPO/DPO, AE, AP, or AA).

Once you have a valid email address, you are ready to create your personal my Social Security account. When you visit my Social Security, select the “Create an Account” button. You will have the option to create your new my Social Security account with one of our two credential partners: Login.gov or ID.me.

  • Login.gov is the public’s one account for simple, secure, and private access to participating U.S. government agencies.
  • ID.me is a single sign-on provider that meets the U.S. government’s online identity proofing and authentication requirements.

Please note, if you already have a Login.gov or ID.me account, you can select the appropriate button to sign in with either one and access your personal my Social Security account. If you previously verified your identity with Login.gov or ID.me, you don’t need to do so again. If you don’t have a Login.gov or ID.me account, please select the “Create an Account” link to start the one-time registration process.

If you create a new Login.gov credential, we will still complete the identity verification part, so you will need to provide some personal information to us. You will also receive an activation code from us to complete the process.

Remember, you can do much of your business with us online.


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  1. Victoria L.

    I would like to change my address with SSA. Although I do not receive SS Benefits yet, I am registered with SSA on line and receive both paper and email notifications, ie, annual statement, … However, there is no place on my profile to change my physical address. Is is not required unless I am receiving Benefits because I receive email notifications from SSA?

    Reply
    • Ann C.

      Hi, Victoria. Thanks for visiting our blog. As far as your statement, only workers age 60 and older who do not have a my Social Security account receive a Social Security Statement in the mail three months prior to their birthday. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.

      Reply
  2. Charlene R.

    Is my old email address and because it is saying it can’t not find my

    Reply
  3. Michelle A.

    Change my new address

    Reply
    • Ann C.

      Hi, Michelle. Thanks for visiiting our blog. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.

      Reply
      • Michelle D.

        I cannot get into my account. And when I called I washing up o after waiting over an hour.

        Reply
      • Neil M.

        I have an online MySocialSecurity account but I can’t seem to find anywhere to change my mobile phone number associated with my profile. Can you please share the link for this?

        Reply
  4. Mary

    How do you change your address on social security website

    Reply
    • Ann C.

      Hi, Mary. Thanks for your question. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.

      Reply
      • Adam S.

        I’m logged in and there doesn’t seem to be any way to change your address after initially creating the account.

        Reply
  5. /ST

    I don’t need or want a personal account. I want a printable change of address form as we have moved. I need this so I can receive my 1099 at my new address without delays or after my forwarding has expired.

    Reply
    • Ann C.

      Hi. Thanks for visiting our blog. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific concerns. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.

      Reply
  6. Lynnette R.

    I’m not sure if I have an account or not, I’ve been receiving SS Benefits for years and several years ago spoke to someone. Do I need to apply for a new account# and password. I want to only change my address not my bank– everything is the same.
    Thank you

    Reply
    • Ann C.

      Hi, Lynnette. Thanks for visiting our blog. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.

      Reply
  7. Peggy G.

    Need to change phone number on my social security

    Reply
  8. Michele L.

    I have been trying to call social security and can not get through. Trying to put a change of address in for my mom and new telephone number. I tried to set it up on line and I am having difficulty. Please tell me what to do or send me a form for her. She lives with me now. I tried to call Medicare and was informed to call
    social security

    Reply
    • Ann C.

      Hi, Michele. Thanks for visiting our blog. You can only create a personal my Social Security account using your own information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s written permission. Please note that having a “Power of Attorney” does not give you legal authority to manage payments for someone receiving Social Security or SSI benefits. If your mother needs help managing her benefits, you may be interested in applying to become her representative payee. As a representative payee, you will have access to your mother’s records and the ability to update her account information.

      A face-to-face interview is required when applying to be someone’s representative payee. If your mother cannot be present, a statement from her doctor would be helpful. The statement should say that your mother is not able to -mentally and physically- manage her Social Security benefits and identify you as the person responsible to keep her finances in order. 

      Please read our publication, A Guide For Representative Payees, for more information. If you have specific questions, call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.

      Reply
  9. Lynn C.

    I have a new phone number and can’t gain access to my SSI account. The only way to get in my account is to confirm phone number from a text sent to me. I need a way to resolve this issue.

    Reply

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