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Change Your Address and Phone Number Online with my Social Security

August 18, 2022 • By

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Last Updated: August 18, 2022

person reviewing information onlineIf you receive Social Security benefits, the easiest way to change your address and phone number is by creating a personal my Social Security account. Once you create your account, you can update your contact information from your preferred location. This feature is available for people who receive retirement, survivors, or disability benefits, along with Medicare enrollees. If you receive Supplemental Security Income, you can check the address that we have on record with your account.

Visit our my Social Security webpage to get started. To create an account, you must:

  • Be at least 18 years old.
  • Provide a valid email address.
  • Have a Social Security number (SSN).
  • Provide a U.S. mailing address (includes military addresses, APO/FPO/DPO, AE, AP, or AA).

Once you have a valid email address, you are ready to create your personal my Social Security account. When you visit my Social Security, select the “Create an Account” button. You will have the option to create your new my Social Security account with one of our two credential partners: Login.gov or ID.me.

  • Login.gov is the public’s one account for simple, secure, and private access to participating U.S. government agencies.
  • ID.me is a single sign-on provider that meets the U.S. government’s online identity proofing and authentication requirements.

Please note, if you already have a Login.gov or ID.me account, you can select the appropriate button to sign in with either one and access your personal my Social Security account. If you previously verified your identity with Login.gov or ID.me, you don’t need to do so again. If you don’t have a Login.gov or ID.me account, please select the “Create an Account” link to start the one-time registration process.

If you create a new Login.gov credential, we will still complete the identity verification part, so you will need to provide some personal information to us. You will also receive an activation code from us to complete the process.

Remember, you can do much of your business with us online.


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  1. Barbara M.

    im tryin to start a my account to update info but it keeps having me do the same steps over and over

    Reply
    • Ann C.

      Hi, Barbara. If you are still unable to create an account or encounter a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” We hope this helps.

      Reply
  2. Carol R.

    I moved and cannot change my address online like everyone else in this comment section. I have called several times and am unable to get a person on the line by the time my lunch is over. I can take my lunch anytime so its not at a busy time I keep calling.

    Reply
    • Ann C.

      Hi, Carol. We are sorry to hear about your experience. You can also call or visit your local Social Security office for assistance. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.

      Reply

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