Online Services

Three Online Social Security Musts

August 4, 2022 • By

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Last Updated: August 4, 2022

Profile of elderly man sitting at table typing on laptopIt’s never been easier to do business with us online. Often there is no need to call or visit an office. Here are three webpages that can make your life easier:

  • Create Your Personal my Social Security Account. Did you know you already have access to much of your Social Security information? All you need to do is create or sign in to your personal my Social Security account. You can verify your earnings, get future benefit estimates, instantly get a benefit verification letter, and more, with your own personal my Social Security account.
  • File for Your Retirement Online. Planning for retirement? Or looking to retire now? You can complete and submit your online application for retirement benefits in as little as 15 minutes on our Retirement Benefits page.
  • Stay Informed! Need more information about our programs? There’s a publication for that. Visit our publication library online (including audio versions) to learn more about our programs.

Our online resources don’t end there. If you didn’t see what you need in the list above, visit our Online Services page. Please share these pages with your friends and family.

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About the Author

Dawn Bystry, Deputy Associate Commissioner, Office of Strategic and Digital Communications

Deputy Associate Commissioner, Office of Strategic and Digital Communications


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  1. John S.

    Thanks for keeping us informed.

  2. Cheryl

    I have been seeing everywhere, “it’s never been easier with online SSA!”, but I have had nothing but trouble trying to set up my account. I went through a long online process to verify my identity, including putting in my physical address when it asked for “address”, only to find at the end that it said an activation code would be mailed to me at that address–but it’s not my mailing address (USPS doesn’t deliver to my physical address). It didn’t ask for my mailing address (just “address”). I called several times and stayed on hold for extended periods, only to hang up when I had no more time to waste. Today I finally talked to a real person on the phone, who told me that I would have to go to the office to get an activation code! I am in a rural location, and will not drive all the way to an office, especially with these gas prices. Not easy to set up online–I can’t even set it up online or on the phone! Now I am mailing a paper form for my request (never mind the paper reduction act). Stop saying that it’s easy online–maybe it would be if I could set up my account without going to the SSA office in the city.

  3. Kathy T.

    Hello. Trying to setup online SS account for my 90 year old mom who now lives with me. I set up a user name & password but can’t get the system to accept her personal info that I am taking directly from her card. She can’t see well enough to read & has difficulty hearing; I am her healthcare POA. Can someone help me with this? Had no issues setting up my & my husband’s accounts a year or so ago. Thank you. Mom’s name is Helen Tisdale; DOB is 05/31/1932.

    • Ann C.

      Hi, Kathy. Thanks for using our blog. You can only create a personal my Social Security account using your own information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s written permission. Please note that having a Power of Attorney does not give you legal authority to manage payments for someone receiving Social Security or SSI benefits. If your mother needs help managing her benefits, you may be interested in applying to become her representative payee. As a representative payee, you will have access to your mother’s records and the ability to update her account information. 

      Generally, a face-to-face interview is required when applying to be someone’s representative payee. If your mother cannot be present, a statement from her doctor would be helpful. The statement should say that your mother is not able to -mentally and physically- manage her Social Security benefits and identify you as the person responsible to keep her finances in order. 

      Please read our publication: A Guide For Representative Payees for more information. If you have specific questions, please contact your local Social Security officeJust a reminder – please be cautious about posting personal information on social media. We hope this helps. 



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