COVID-19, General, Online Services

Providing Greater Access to Our Services

April 25, 2022 • By

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Last Updated: April 25, 2022

Social Security Administration LogoWe continue to welcome people back to our offices for in-person service with or without an appointment. As we help more people in person, we want to highlight the best ways and times to access our services by phone or in person. We also encourage you to visit our website to conduct your business online if you can. Our online services are secure and convenient. Going online or calling us can save you a trip to a busy office.

Can’t complete your business online?

If you can’t complete your business online, you can call us toll-free at 18007721213. You may reach us faster by contacting us when our telephones and offices may be less busy. Our National 800 Number may be less busy before 10 a.m. and from 4 p.m. to 7p.m local time, or later in the week. Like in our offices, waits on our phone lines are generally shorter later in the month. People who are deaf or hard of hearing may call our TTY number, 18003250778.

We recommend calling our National 800 Number before calling your local office. If our representatives can’t help, they can schedule a local office appointment for you.

Are you considering visiting an office?

Our offices are very busy and wait times without an appointment can be long. We tend to be less busy later in the day, later in the week, and later in the month.

Appointments are strongly recommended, though we continue to help people without one. An appointment reduces your wait time and ensures you know what documents to bring, so we can help you quickly in one visit.

Please visit our webpage, How to Get Help from Social Security, to learn what you need to know before you visit our offices. For example, everyone must wear a mask and physically distance from other customers and employees. Due to current space restrictions, local offices have limits on who may join you if you need help during your visit.

Online, by phone, and in person, we are committed to helping you. Please share this information with friends and family – and post it on social media.

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About the Author

Darlynda Bogle, Acting Deputy Commissioner for Communications

Darlynda Bogle, Acting Deputy Commissioner for Communications


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  1. Tommy J.

    Hello my name is Tommy James 3rd I would like to apologize for is thift my 2 phone has been stolen from me that is why I will be homeless for ever I wish I can go so far from these low life’s that truely holding my life iam married to a ALl TIME failure my wife and all her uneducated ugly spies you find her I can breath and come from dead.

  2. azureII

    Social Security has stopped provide the direct phone numbers to local offices (field offices) on their field locator site. Instead SSA seems to have decided to force anyone who wants to contact SSA by phone to use the 800 number, which usually has a wait time measured in hours and those who answer the phone may not be able to answer people’s questions or do more then send a request for an appt to the field office. That includes people who have NO reliable or private internet access and who have difficulty getting to the closest field office if there’s no mass transit to the office or have difficulty standing and/orsitting for hours and who have only a limited number of minutes on their phone.
    How does concealing SSA field office numbers, voice & fax, provide greater access to Social Security’s service? Could you address that issue?

  3. Kim T.

    Your website is constantly down. I get a blank page after logging in

  4. Francisco

    This information will make you more satisfy knowing that I am so sick and not garanty to survive. I will send you one part of my body as soonest posible. Why should I request assistance before gets worse? I had faith to survived at one point but without assistance and being homeless, no food no where to go and my kidney and other body parts are pretty much gone. As I m writing you my sugar levels are high 733 and my legs are in a major pain. Should I thank the ssa ?

    • Ann C.

      Hi, Francisco. We are sorry to hear about your condition and situation. You may be eligible to receive social services from the state in which you live. These services include free meals, housekeeping help, transportation, or help with other problems. To get information about services in your area and find out if you qualify, you will need to contact your state or local social services or welfare office. We hope this helps.


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