General, Online Services

We Remain Committed to Serving You

August 30, 2022 • By

Reading Time: 2 Minutes

Last Updated: August 30, 2022

Social Security Administration LogoSince early April, our local offices have resumed in-person services nationwide for people with and without appointments. However, you can access many services securely and conveniently online or by telephone – and often do not need to visit an office in person. Before you visit a Social Security office, check to see if you can complete your business online or call us.

 

Need a Social Security Number card?

Please note that for many situations you only need your number and not a card. If you do need a card, you may be able to request it online.

Visit www.ssa.gov/ssnumber to submit your request for a replacement card, start your application for an updated card, or to request a Social Security number for the first time. You may never need to visit an office and, if you do need to visit an office to complete the application, you will save yourself a lot of time by starting online.

Want to apply for benefits?

You can apply online for most benefits. In many cases, there are no forms to sign. We will review your application and contact you if we have questions or need more information. Visit www.ssa.gov/onlineservices to apply for retirement, disability, or Medicare.

Need proof you receive benefits, want to check the status of your application or appeal, need general information, or curious about what else you can do online?

Visit www.ssa.gov/myaccount or www.ssa.gov/onlineservices today.

If you are able, we strongly encourage you to use our online services.

If you cannot use our online services, call us before coming to an office. We may be able to assist you over the phone, schedule a future phone appointment, or schedule an appointment for you to visit an office in person.

If you do need to visit an office, whether with or without an appointment, please read What You Should Know Before You Visit at www.ssa.gov/coronavirus/gethelp.

We continue to require certain safety measures including masking, physical distancing, and self-health checks for COVID-19 symptoms.

Local offices are working hard to help people who need our services. Most offices have drop boxes to drop off documents. Less busy offices are helping busier offices. Some offices work with people who are waiting in line to help them be served as quickly as possible like making sure that someone waiting has the information or documentation they need.

To improve service for visitors who are waiting outside, when possible, we are adding outdoor canopies and fans, we are reconfiguring our waiting areas to allow more people to enter the office, we are expanding use of mobile check-in to notify customers on their cell phones when it’s their turn, and we provide access to our bathrooms and water fountains.

We are unwavering in our commitment to serve you.

Thank you.


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  1. Rosalind

    How do I prove older year records of group insurance when companys have a retention policy not keeping records more than 8 yrs. old?

    Reply
  2. kian

    Although the us embasy in addis said me my kids will get the card through my email address , you couldn’t send it yet

    Kian

    Reply
  3. Ryan S.

    Use technology is good in this era. But if you don’t have any doubt to use and choose the right IOT just take expert advise from the B2B Platform .

    Reply
  4. Janice M.

    I have tried for one year to get on line to ss but Iwill not have on line available to me anymore how can I get things mail to me.

    Reply
    • Ann C.

      Hi, Janice. We are sorry to hear about your experience. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.

      Reply
  5. patricia

    I needed a replacement social security card in Florida.Went online 5 times to apply, never got confirmation but was given message that I had to go to office in person. Message also said I had 45 days. I am 75 and needed transport as office is far away. I could not get transport until about 2 months later. When I got to the office the wait was 2hours. The worker looked up my account and said” you already applied online?” I said ” yes but could not meet your deadline and never got acknowledged that you received my application and certainly did not receive a replacement card.”So she resubmitted application. This was a horribly frustrating experience for me. I needed the card to maintain my part time job and was put on suspension due to poor service from online procedure.

    Reply
    • Ann C.

      Hi, Patricia. Thanks for visiting our blog. We are sorry to hear about your experience. We are sorry to hear about your experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

      Reply
  6. Joel H.

    All I want to do is schedule an appt. in the Portland OR SSI office and I cannot easily find a link on line to do this? This is rediculous!

    Reply
    • Ann C.

      Hi, Joel. Thanks for visiting our blog. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.

      Reply
  7. David F.

    Will I ever get a answer to my question?
    My wife passed away, her social security check was more than mine, can I apply for her’s or do have to keep with what I have.?

    Reply
  8. Terri K.

    You have no Contact/fax number info page! I have 2 #’s for fax, not sure if either is right,

    Reply
  9. Kassa S.

    My Name is Kassa Setechign Abuhay from Gonder, Ethiopia that applied last year to Social Security Card for my two kids of us citizen Tamrat Tadess Zemene as well as Tamrat Yabtsega zemene who were born in Ethiopa ,Gonder .
    Although the us embasy in addis said me my kids will get the card through my email address , you couldn’t send it yet .what i shall do to get my kids Social security card ?

    Reply
    • Ann C.

      Hi, Kassa. Thanks for visiting our blog. We encourage you to continue working with your local Social Security office for assistance. We hope this is resolved soon. 

      Reply

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