See What You Can Do Online!
Reading Time: 1 MinuteLast Updated: August 19, 2021
For over 80 years, Social Security has changed to meet the needs of our customers. Today, our easy, secure, and convenient-to-use online services allow you to do business with us from the comfort of your preferred location. From requesting a Social Security card to filing for retirement, our online services have got you covered. Check out our infographic, which shows what you can do online:
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Tags: retirement benefits, Social Security benefits
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Jim Borland, Acting Deputy Commissioner for Communications
Jim Borland, Acting Deputy Commissioner for Communications
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marilyn R.
Need to know how I can obtain an Awards Letter. We need this as we are applying for a refinance and they are not accepting the letters which show our month benefit.
L.A.
Hi Marilyn. Good news! If you need a benefit verification letter, you can view it, print it, and save it using your personal my Social Security account. We hope this helps.
Bette H.
How do I change my address for social security?
L.A.
Hi Karen. Good news! If you are receiving Social Security retirement or disability benefits, you can create a personal my Social Security account to change your mailing address online. You may also contact us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7 a.m. and 7 p.m. Lastly, you may contact your local Social Security office. We hope this helps.
geraldine r.
**** ***** ***** **** **. ******
john s.
I have limited mobile ability do I still have to go to office to apply for military benefits to be added to my current retirement I am 70 and 71 in january
L.A.
Hi John. For your security, we do not have access to your aunt’s personal information in this forum. For specific questions about your account, please call our toll free number, 1-800-772-1213 (TTY 1-800-325-0778), from Monday through Friday, between 7:00 a.m. and 7:00 p.m.
Bertha R.
I need to make a payment for an overpayment of my deceased mother but every time I call the 1800 821 5012 they say representatives are busy and to call back later I’ve tried 8am 9am 11am 1pm 3pm and almost before they close at 4
L.A.
Hi Bertha. For your security, we do not have access to your aunt’s personal information in this forum. For specific questions about your account, please call our toll free number, 1-800-772-1213 (TTY 1-800-325-0778), from Monday through Friday, between 7:00 a.m. and 7:00 p.m. You may also contact your local Social Security office. We hope this helps.
Lucia M.
I have not been able to access my account online since I retired and moved to the Philippines. Every time I try to go online, it tells me that I will be receiving a reset code. Unfortunately, the code keeps getting mailed to my former address in the states but is not forwarded to me. How in the world can I change my address online if I can’t have access to it because I cannot get the code?
L.A.
Hi Lucia. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
•Contact your local Social Security office. We hope this helps.
Dorothy A.
I AM CONFUSED ABOUT ALL THIS SS I HAVE BEEN TOLD I CAN GET SOCIAL SECURITY OFF MY HUSBANDS HA AN APPOINTMENT SET UP ON CELL AN IVE HAD MANY CALLS BUT WHEN I CALL BACK THE PHONE IS SAID THERES NO SERVICE I WAS SUPPOSE TO GET A CALL ON GETTIN MY HUSBANDS SOCIAL SECURITY ON 11/20 BUT NOTHING I HAVE NO WAY TO N OFFICE SO I NED TO DO THIS ALL BY CELL PHONE PLLEASE CONTACT ME AT 1-804-510-6881
L.A.
Hi Dorothy. Please note that for your security, we do not have access to your personal information in this forum. In your situation, please call our toll free number, 1-800-772-1213 (TTY 1-800-325-0778), from Monday through Friday, between 7:00 a.m. and 7:00 p.m. You may also contact the local Social Security office. We hope this helps.
Sana B.
how can I change my e-mail address?
L.A.
Hi Sana. You can change your email address in your personal my Social Security account by login into your account. Scroll to the bottom of the screen, and you will see your email address. You can click on “Update Email Address” and enter your new email address. If you are unable to access your account or encounter another problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
•Contact your local Social Security office. We hope this helps.
pam k.
Your Retirement benefit application is currently processing. why is it taking so long?
A.C.
Hi, Pam. Thanks for your question. The length of time it takes to process the application for payment, can vary depending on whether we need to verify documents or other personal information. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.
Terri
My aunt has been receiving SSI and disability for years. Does she have to reapply when she turns 65 years old? Does she have to do anything when she turns 65?
A.C.
Hi, Terri. Thanks for your question. When your aunt reaches full retirement age, we will automatically convert her Social Security disability benefits to retirement benefits, but the benefit amount remains the same. Therefore, she doesn’t have to do anything. If she is not already entitled to Medicare, she should contact us about three months before her 65th birthday to discuss Medicare. We hope this helps.