See What You Can Do Online!
Reading Time: 1 MinuteLast Updated: August 19, 2021
For over 80 years, Social Security has changed to meet the needs of our customers. Today, our easy, secure, and convenient-to-use online services allow you to do business with us from the comfort of your preferred location. From requesting a Social Security card to filing for retirement, our online services have got you covered. Check out our infographic, which shows what you can do online:
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Tags: retirement benefits, Social Security benefits
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Jim Borland, Acting Deputy Commissioner for Communications
Jim Borland, Acting Deputy Commissioner for Communications
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Sally A.
Hello I am recieving supious telephone calls stating they are from your office. I have not called these individuals back. Is this a scam?
A.C.
Hi, Sally. Thanks for checking in with us. Generally, we will only contact you if you have requested a call or have ongoing business with us. Recently, scams—misleading victims into making cash or gift card payments to avoid arrest for Social Security number problems—have skyrocketed. Our employees will never threaten you for information or promise a benefit in exchange for personal information or money.
If you receive a suspicious call like this: 1) Hang up. 2) Do not provide personal information, money, or retail gift cards. 3) Report suspicious calls here. For more information on how to protect yourself, check out our Frequently Asked Questions. We hope this helps.
Johnny C.
My account has been locked and it says that I have tried 3 times to get in, I have not tried more than 1 time. I have called and it says it will be an hour and a half wait. Can I get it unlocked online?
A.C.
Hi, Johnny. We are sorry to hear you had difficulty accessing your personal my Social Security account. If you are still unable to access your account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Judith B.
How can a get an appointment at my D Street SW office in Washington DC??
L.A.
Hi Judith. You can schedule an appointment by calling us at 1-800-772-1213 (TTY 1-800-325-0778), between 7:00 a.m. and 7:00 p.m., Monday through Friday. You will generally have a shorter wait time if you call later in the week. We hope this helps.
GARY L.
My father die . Where do I send his death certificate.?
L.A.
Hi Gary. We are sorry for your loss. Normally, the funeral home reports the death to Social Security. But you can report the death by calling us at 1-800-772-1213 (TTY 1-800-325-0778), between 7:00 a.m. and 7:00 p.m., Monday through Friday. You may also report it at the local Social Security office. We hope this helps.
Lois H.
how can I change my email address for on line account? I cannot access the old one.
L.A.
Hi Lois. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
•Contact your local Social Security office. We hope this helps.
Andrew D.
I would like to know my dental option
Kasey L.
Can I make a payment by telephone to SS?
L.A.
Hi Kasey. Please note that for your security, we do not have access to your Social Security record in this forum. Please call our toll-free number 1-800-772-1213 (TTY 1-800-325-0778). We hope this helps.
Cindy G.
I turn 62 in February 2020, when can I apply for my SS benefits?
L.A.
Hi Cindy. Congratulations on your upcoming birthday! You may apply right now for your benefits online. Please keep in mind that if you plan to continue working after you apply for the benefits, there is a limit as to how much you can earn before those earnings beginning to affect your benefits. Please read our publication titled “How Work Affects Your Benefits.” If you have specific questions about your personal situation, you can call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. Generally, you’ll have a shorter wait time if you call later in the week. We hope this helps.
Hope W.
I need to change my Disability Direct Deposit to a new bank. Can this be done online please?
L.A.
Hi Hope. Good news! If you are receiving Social Security retirement or disability, you can create or log into your personal my Social Security account so that you can change Direct Deposit online yourself. If you are receiving Supplemental Security Income (SSI) benefits, please contact us by calling 1-800-772-1213 (TTY 1-800-325-0778), between 7:00 a.m. and 7:00 p.m., Monday through Friday. Also, your bank, credit union, or savings and loan can assist you with setting up your direct deposit for your new account. Please report to us a non-receipt of payment immediately. We hope this helps.
Laurel M.
If a recipient of social security has died, how does his child notify social security? Do you need a copy of death certificate or will obituary suffice? Or are you notified some other way?
L.A.
Hi Laurel. We are sorry for your loss. Normally, the funeral home reports the death to Social Security. But you can report the death by calling us at 1-800-772-1213 (TTY 1-800-325-0778), between 7:00 a.m. and 7:00 p.m., Monday through Friday. You may also report it at the local Social Security office. We hope this helps.