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Learn About Social Security Online in 2024

January 11, 2024 • By

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Last Updated: January 11, 2024

senior woman looking into the distance while using a smart phone and laptopOur programs touch the lives of more than 71 million people. We work hard to ensure critical benefits and other services are accessible to you. Consider the start of the new year as an opportunity for you to engage with us online.

This begins with creating your free and secure personal my Social Security account.

Once you create an account, you can:

  • Apply for retirement, spouses, or disability benefits.
  • Apply for Medicare.
  • Check your application status.
  • Request a replacement Social Security number card.

If you do not receive Social Security benefits, you can use your personal my Social Security account to:

  • Get personalized retirement benefit estimates.
  • Get your Social Security Statement.
  • Get estimates for spouse’s benefits.
  • Get instant proof that you do not receive benefits.

If you receive benefits, you can use your personal my Social Security account to:

  • Change your address (Social Security benefits only).
  • Set up or change your direct deposit information (Social Security benefits only).
  • Instantly get proof of benefits.
  • Print your SSA-1099.

Your personal my Social Security account has a secure Message Center. You can choose to receive the annual cost-of-living adjustments and the Medicare income-related monthly adjustment amount online. Unless you opt-out of receiving notices by mail that are available online, you will receive both mailed and online notices.

Your account offers easy access to features that save you time when you do business with us online. Check out our other resources for more information.

Please share this information with your friends and loved ones who may need it.

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About the Author

Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications

Deputy Associate Commissioner, Office of Strategic and Digital Communications

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Comments

  1. Chandra

    I keep getting “We cannot process your request at this time. Please try again later”. I was visited office and they told me that you must be US citizen to access through online. is this true. I’ve a Social Security number and contributing to social security. Why I’m allowed to access.

    • S.D.

      Thanks for reading our blog and for your question, Chandra. You must be a U.S. citizen to create a my Social Security account. To learn more, check out our fact sheet, How to Create an Online Account.  If you want to access your Social Security Statement to check your benefit estimates and earnings record, we mail paper Statements to workers 60 years or older if they do not receive Social Security benefits or have not created a personal my Social Security account.  To learn how you can request a Statement by mail using a “Request For Social Security Statement” (Form SSA-7004), visit here. If still need assistance, you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. We hope this helps. 

  2. Pam

    Hi, I am getting this message when I attempt to log in to mySSA.gov:

    “We cannot process your request at this time. Please try again later”.

    I read online that this means I am locked out of my acct. and I can attempt to login after 24hrs. Is this true or do I need to call SSA during their bus. hrs.?

    Thanks.

    • S.D.

      Hi, Pam. Thanks for reading our blog and for your question. If you are still having problems accessing your personal my Social Security account, you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. Thanks!

        

       

  3. Nenessa V.

    I make about nine hundred and something a month and have been trying to find a new home my income is not enough not sure what to do so many scams online lowest I have seen is 1200 a month and that’s not including water,trash,electricity,etc and I can not work due to my condition so if I get kicked out of here I guess I will be homeless 🤔

  4. RAYMOND G.

    LETS STOP ALL THIS BULL#### ABOUT GETTING $2400 A YEAR AND DO SOME THING ABOUT IT!!!! HELP US OR SHUT YOUR PIE HOLE WE ALL NEED HELP !!!!!!!!!!!!!!!!

  5. Alex R.

    Is the new offer to receive Social Security reports electronically rather than by mail legitimate. How do I know this is not a scam?

    • C.B.

      Hi, Alex. Thanks for using our blog and for your question. In a few instances, we use marketing firms to raise awareness of Social Security’s online services, and this includes creating a personal my Social Security account. With your account, you can get a Social Security statement.  We allow these firms to send email directly to individuals. Any links you find within these emails should always point to a “.gov/” web address. We hope this information is helpful.

  6. MARYTHERESA L.

    I HAVE BEEN TRYING FOR WEEKS TO CREATE AN SOCIAL SECURITY ACCOUNT AND IT KEEPS ASKING ME FOR SECURITY NUMBERS. I HAVE TRIED IN SO MANY WAYS TO GET ONE AND I CAN’T. I DESPERATELY NEED TO GET INTO MY ACCOUNT. CAN YOU HELP ME.

    • S.D.

      We’re sorry you’re having difficulty creating your personal my Social Security account, MaryTheresa. To reach our my Social Security Help Desk, you can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m. After you hear, “How can I help you today?”, please respond, “Help Desk”.  For more information, check out our Frequently Asked Questions. If you still need assistance, please contact your local Social Security office. We hope this helps.

  7. Okaytune

    everyone should be allowed to access his/her account online it’s a digital world

  8. Manuela

    If the system does not allow me to create an account to access online services because I do not have an address in the U.S., how can I change my home address in Brazil?

    • S.D.

      Hi, Manuela. Thanks for reading our blog and for your question. People living abroad can now access their personal my Social Security account by registering and signing in with ID.me. If you don’t have an ID.me account, please select “Sign in with ID.me” to start the process. If you need more information about our services for our customers who live outside the U.S., please visit our Office of Earnings & International Operations webpage. We hope this helps.

       

  9. Michelle

    Over 2 hours waiting on hold after online process said make an Appointment IS NOT ACCEPTABLE

  10. Jagdish k.

    I am receiving about fifty or so emails of SSA for various states which I have been deleting every day excepting California’s.
    Is there any method to block emails of SSA for different states excepting California.
    I have not subscribed for these.

Comments are closed.