General, Social Security Number and Card

Save Your Place in Line with Mobile Check-in Express

October 19, 2023 • By

Reading Time: 1 Minute

Last Updated: October 19, 2023

Social Security cards on a tableOur Mobile Check-In Express feature makes it easier to check in if you must visit a Social Security office.

To use Mobile Check-In Express, scan the QR code located at your local Social Security office.

This will allow you to check in for:

  • Scheduled and non-scheduled appointments.
  • Services—including requesting a replacement Social Security card, a benefit verification letter, proof of income, and more.

For Mobile Check-In Express to work, you must be at the Social Security office and have location services on. You should also make sure you’re using the latest version of your internet browser. The service is most compatible with Safari, Google Chrome, Microsoft Edge, and Firefox. You’ll also want to:   ​

  • Ensure you are in the office when your ticket number is called.
  • Enable your mobile notifications. This will:
    • Allow you to receive your electronic ticket – so you know your place in line.
    • Alert you when we’re ready to help you.
    • Provide you with your interview location information.
    • Invite you to participate in our feedback survey.

We encourage you to use Mobile Check-In Express for all office visits.

Please share this information with those who may need it.

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About the Author

Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications

Deputy Associate Commissioner, Office of Strategic and Digital Communications

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Comments

  1. B V.

    I don’t have scanning app on my phone to scan QR code. I tried to down load the app, but it is asking me to pay $6.99, which I can not afford, being recipient of SSI
    Please advise, if there is any other way.
    Thanks, appreciate your efforts to modernize SSA systems

  2. Lee C.

    Not everyone is able to have a cell phone to access QR codes especially for the elderly. This does not make it convenient for some people to use this service.

  3. Elizabeth R.

    Nesesito saber sobre mi desabilidad si Nesesito mandar mas información.

  4. Robert D.

    I was employed when I started receiving my Full Retirement Age benefit and I paid a IRMAA (income related monthly adjustment amount for Medicare Part B (it’s double the normal amount).

    I retired Jan 2022 and SSA now knows I made a small amount of money in 2022.

    When will I stop paying double for Part B?

    • A.C.

      Hi, Robert. Thanks for visiting our blog. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.

  5. Kathryn A.

    My social security payment has been suspended due to late forms. I spoke with an agent yesterday and he told me that you have the forms. I asked so i will get a check November? No it will be February he replied. That’s my only income and I have no savings. How can i get it turned on faster!?

    • A.C.

      Hi, Kathryn. We are sorry to hear about your situation. We encourage you to continue to work with your local Social Security office. You can ask to speak to a supervisor on your next call or visit. We hope this is resolved soon.

  6. Laurie B.

    I had a phone appointment today at 2PM. At 2:40 I stepped outside to hand my landscaper a check – and of course they called then. I need to reschedule the phone call – but how?

    • A.C.

      Hi, Laurie. We are sorry for the inconvenience. If you still need to reschedule your appointment, you can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.

  7. Cinni Y.

    I called 1-800-772-1213 on September 21, 2023, prior to my full retirement age to apply for spousal survivor benefits and was told my appointment will be six months out. I called again today 10/23/2023, none of the three offices had appointments and two of them did not do walk-ins. How does one get an appointment this year to the SSA, find out what offices have walk-INS without calling the 1-800 number, and is there anyway to sign up for survival spouse benefits on-line?

    • A.C.

      Hi, Cinni. We are sorry to hear that. You cannot apply for survivors benefits online. You can ask to speak to a supervisor on your next call or visit. We hope this is resolved soon. 

  8. SF

    tell me HOW to do the scan? Use my phone? what app needs downloaded? How do I make it work? which comes first…the tool or how to use the tool or why you would want to use the tool?

    • FS

      -It’s in the name: mobile refers to your phone.
      -Your phone, if it’s a modern phone, has a camera. Use the camera to scan the QR code to then access a website that will open in your phone’s browser. Follow the instructions found in that website.
      – The article essentially mentions how to “make it work”.
      -Which comes first: the person wielding the tool, as the tool simply serves one purpose as clearly written in the article.

      PS: This was a fun reply. Thanks.

  9. PAMELA E.

    I called SSA 1-800-772-1213 on 10/2/2023 to set up an appointment regarding changing my widow’s benefit to my own, as I will 70 on 12/18/2023 I never received my appointment notice. please call 501-622-8493 or email me at the address below. Thank You.

    • A.C.

      Hi, Pamela. We are sorry to hear that. For your security, we do not have access to private information in this venue; therefore, we do not do direct calls or  messaging. We ask that members in our Blog community work with our offices with specific concerns. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. Just a reminder – please be cautious about posting personal information on social media. We hope this is resolved soon. 

       

  10. ali a.

    yes this good

Comments are closed.