COVID-19, General

Update on Social Security Offices

April 24, 2020 • By

Reading Time: 1 Minute

Last Updated: February 21, 2023

Earlier this week, The White House issued national guidance regarding Opening Up America Again. We are evaluating this information as it relates to our agency and are continuing to closely monitor the COVID-19 situation across the nation. In fulfilling Social Security’s mission, when we reopen offices to the public, we will provide a safe environment for both the people we serve and our employees.

As we continue to develop our plans, our offices will remain closed to the public for face-to-face service, and our employees will continue to work remotely and provide services to the public. We will provide updates moving forward and post updated information on the status of our offices, by state, at our website. Our agency will provide these updates directly, and please disregard other sources of information regarding the status of our offices.

We will continue to provide the vital service the public relies on. Please visit our website for more information about our services during the pandemic.

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About the Author

Andrew Saul, Commissioner, Social Security Administration

Commissioner of Social Security Administration (June 17, 2019 - July 9, 2021)


  1. Regenia

    Any Idea when the offices will be open? This is crazy I’ve seen everyone from my local office at restaurants the store movies car wash like who the hell are you people your the last to be open and taking your sweet ass time this is not ok you don’t offer services we need online you want original documentation sent threw unreliable services and wont guarantee we get them back have any idea how long it took us to get them in the first place?

    • V.V.

      Hi Regenia, thanks for using our blog. Please check out our Frequently Asked Questions web page for details on how we are providing critical services during the COVID-19 pandemic. You may also find our Social Security and Coronavirus page helpful in regards to getting help with your Social Security card.

  2. Jana F.

    In total agreement, I agree with the above comments…with seniors getting the vaccine, it is time to open soon.
    Ms. Frankel, very frustrated.

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  5. Pedro A.

    I submitted an updated address information form and request for SSN verification at the Orlando CARD center in the middle of December and up to this date there hasn’t been any correspondence from the local office. Phone calls go unanswered. What are they doing to earn a paycheck?

    • V.V.

      For your security, Pedro, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213 for assistance or you can call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  6. Sandy

    When will Social Security offices reopen? Using USPS to send/receive original documents is unacceptable. USPS is not a reliable method. Thye lose documents/ damage documents. delay documents. this week I received a damaged mailpiece in a clear USPS covering that was postmarked NOv 27, 2020. This not the first delayed document I have received. Who knows how many mailpieces I NEVER received. Open your offices..every one else is…plexiglass, distancing, even phone/video internally at SS office to discuss and then pass documents back and forth like drive thru banks do. Just have gov print some money up for SS to handle basic stuff.

    • Kaelynn L.

      Any update on when social security offices will reopen?

      • V.V.

        Hi Kaelynn, thanks for using our blog. Check out our Frequently Asked Questions web page for details on how Social Security is providing critical services during the COVID-19 pandemic.

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