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Our Customer Service Caught the President’s Attention!

February 4, 2016 • By

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Last Updated: November 6, 2023

shawn-lynchThe White House announced winners of the first ever President’s Award for Customer Service, and we’re proud to share that one of our employees received this honor among four other government awardees.

Shawn Lynch, a claims representative from the Dothan, Alabama, field office, was recognized for her superior customer service. Among her many contributions, Shawn led efforts to reduce appointment wait times and increase the number of my Social Security registrations within her office. She also took the initiative to reach out to applicants before their appointments, giving them the opportunity to have their disability claims taken early. Shawn educated claimants on the Self Help PC as well. Furthermore, she showed her commitment to service by taking part in community outreach.

Receiving a prestigious service award, especially from the President, is a great achievement! It exemplifies — to other federal agencies and the nation — our driving mission to provide world-class customer service that meets the changing needs of the public.

We congratulate Shawn on her accomplishment, as well as improving lives within her community! We’re lucky to have such a valuable, resourceful member as a part of the Social Security team.

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About the Author

Doug Walker, Deputy Commissioner, Communications

Deputy Commissioner, Office of Communications

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Comments

  1. George K.

    I’m sorry but I don’t believe anyone deserves an award at social security for anything except making good people suffer, and allowing useless, lazy, and dishonest degenerates the opportunity to bleed the system dry with their feeling of entitlement having never contributed to anything in their lives. This recognition is a joke, and a slap in the face to hard working people who’ve had their lives turned upside down by social security and all its representatives.

    • John O.

      Social Security did not cause you to suffer. Something however has turned your life upside down. I hope you seek and get the help you need.

  2. Kay

    Thank you for your service! As a former account specialist, I can well relate to your hourly challenges!

    I hope you and your colleagues continue to share ways to maximize resources.

  3. nyc d.

    Great things are done taking small steps,i wish to thank that beautiful person for making a difference.

    • S.L.

      Thank you so much for your kind words. I am truly honored to represent Team SSA and our hard working clients. Helping people is what I love most. The unveiling of SSA’s E-services brought with it tremendous opportunities to assist our well-deserved clients at an ever higher level. Without our clients, we wouldn’t be here nor have a need to be here. I sincerely consider myself blessed to come to work and do what I truly love doing.

  4. Don R.

    CONGRATULATIONS. I am a retired District Manager and always believed Customer Service was critical. Many of my employee’s went the “extra mile” with our “Customers” by doing what you are doing. Keep up the the good work.Don Rugraff

    • S.L.

      Thank you so much for your kind words Don. I am truly honored to represent Team SSA and our hard working clients. Helping people is what I love most. The unveiling of SSA’s E-services brought with it tremendous opportunities to assist our well-deserved clients at an ever higher level. Without our clients, we wouldn’t be here nor have a need to be here. I sincerely consider myself blessed to come to work and do what I truly love doing.

  5. Steve D.

    Nice job and congratulations! Please help the VA

  6. Christine

    CONGRATULATIONS!!!
    KEEP UP THE GOOD WORK

  7. Marylou S.

    You go girl .We need you on our team >Wish they ask me how long I have been on line to this New Anthem blue cross.. Changed names now already
    I have scooter and your talking my legs. Taking there time on helping me and my medical devices.. Ready to file grievance

  8. Linda C.

    Congratulations Shawn.

    • S.L.

      Thank you so much Linda!

  9. Nancie

    Congratulations Shawn.

    • S.L.

      Thank you so much Nancie!

  10. RICARDO E.

    THIS AWARD IS A JOKE, YOU CALL S.S. THE REPS ARE UNINFORMED, AGRESSIVE, LOOKS LIKE THEY HATE THEIR JOB, THEY BELIEVE THEY MAKE YOU A FAVOR ANSWERING YOUR CALL, WE PAISD FOR IT!!

    • Jennifer

      Don’t be a fart smeller. Lol

    • Jennifer

      It’s not a joke. It takes loving your job and loving people to stand out as she does,,,, and to be well received by everyone. Great job! And Ricardo should try to stop sniffin’ methane, once again. 🙂

    • Marc

      I can imagine that it would be easy to hate your job if you had to deal with ignorant, belligerent people like you all day long.

Comments are closed.