General, Online Services

Take Control with Social Security Online

January 6, 2022 • By

Reading Time: 1 Minute

Last Updated: January 25, 2022

couple reviewing information on a tabletWe continue to add more services you can access through your secure my Social Security account.

Use your personal my Social Security account to check your Social Security record and complete your business conveniently and securely from home or on the go.

If you do not currently receive benefits, you can:

  • Request a replacement Social Security card.
  • Review your earnings history for accuracy.
  • See an estimate of your future Social Security benefits to help you plan when to start receiving benefits.
  • Compare benefit amounts depending on what age you start receiving benefits.
  • Check the status of your Social Security application.

If you already receive benefits, you can:

  • Get a benefit verification or proof of income letter.
  • Request a replacement Social Security or Medicare card.
  • Set up or change direct deposit.
  • Change your address.
  • Get a replacement Social Security 1099 form (SSA-1099).
  • Opt-out of certain mailed notices.

Your personal my Social Security account includes a secure Message Center where you can receive communications from us. For example, you can view your annual cost-of-living adjustments before you would normally receive them in the mail. You can also opt-out of receiving notices by mail that are available online.

We designed these online features to save you time. You can create your personal my Social Security account today.

We offer many other online resources on our Online Services page. Please let friends and family know they can access them from the comfort of their home or office – and on the go from their mobile phones.


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About the Author

Dawn Bystry, Deputy Associate Commissioner, Office of Strategic and Digital Communications

Deputy Associate Commissioner, Office of Strategic and Digital Communications

Comments

  1. Danny W.

    I was instructed by a representative on the phone to go to the website, download form CMS-1763, fill it out and fax a copy in. Found the form in PDF form. It won’t let me print. What can I do to get this problem resolved?

    • Ann C.

      Hi, Danny. We are sorry to hear that. To terminate your enrollment, we will help you submit a signed request for termination or Form CMS-1763. The Centers for Medicare & Medicaid Services (CMS) requires, when possible, a personal interview be conducted with everyone who wishes to terminate entitlement. Therefore, we do not offer form CMS-1763 online. You can call us at 1-800-772-1213 (TTY 1-800-325-0778) 8:00 a.m. to 7:00 p.m., Monday through Friday. Keep in mind most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.

  2. Jeffery J.

    We are out of the country and need a CMS 1763 FORM X 2 TO OPT out of Medicare part b. Can this be emailed?

    • Ann C.

      Hi, Jeffery. Thanks for visiting our blog. To terminate your enrollment, we will help you submit a signed request for termination or Form CMS-1763. The Centers for Medicare & Medicaid Services (CMS) requires, when possible, a personal interview be conducted with everyone who wishes to terminate entitlement. Therefore, we do not offer form CMS-1763 online. Since you are living outside of the U.S., please contact your local  Federal Benefits Unit for any assistance related to Social Security benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this helps.

  3. Angel T.

    I have an online account and can’t access it. I forgot my password and have tried to get it changed. I have been waiting for a letter in the mail with a temporary password and haven’t got it. I have been trying for over a year. I have tried several times over and over and still no response. What can I do to get access to my info.

    • Ann C.

      Hi, Angel. We are sorry to hear that. If you created a personal my Social Security account before September 18, 2021 and you are still are unable to access your account, please call  our dedicated my Social Security Hotline at 1-800-772-1213, and say “helpdesk” at the voice prompt. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. (Eastern Time).

       

      If you used Login.gov to create your account, the Login.gov contact center will assist you through the Login.gov proofing flow only i.e. to help create, sign in and manage your login.gov account. This is done only through their online web support page (https://login.gov/contact/) where you can submit your questions/concerns. Though you can submit your questions at any time, login.gov’s customer support operating hours are Monday – Friday, 8:00 a.m. – 8:00 p.m. (Eastern Time) and it could take up to two business days for their customer support agents to respond to  inquiries.

      For ID.me registration and/or authentication process, you should contact ID.me through their customer support page on https://help.id.me/hc/en-us/categories/360005564453-Verifying-for-the-Social-Security-Administration. The page also allows you to submit your requests for any inquiries https://help.id.me/hc/en-us/requests/new.

      We hope this helps. 

  4. Joel A.

    Is it possible to opt out of receiving the annual SSA-1099 tax form through the U.S. Postal Service? I can easily download the form from my Social Security account at the end of each January as a replacement document. This is only a week later than if I receive it through the mail. The SSA-1099 is the only document I still receive in hardcopy that is necessary to do my tax return and I would prefer not having it circulating in the mail for security reasons (note March 28, 2022 comment in blog by Terry W. about the document being mailed out with the complete SSN). The SSA-1099 appears to be about the only notice on my Social Security online that one can not currently opt out of receiving in hardcopy. Plus this additional option would lessen mailing costs for SSA.

    • Ann C.

      Hi, Joel. Thanks for your feedback. We value your thoughts and will explore how we can further improve our Social Security website. Thanks, again. 

  5. Debra S.

    How much can I work or make since I’m on SSI hrs I can work what I need to do

    • Ann C.

      Hi, Debra. Thanks for your question. You may be interested in learning about a Plan to Achieve Self Support (PASS), a provision in the Supplemental Security Income (SSI) program that helps individuals with disabilities return to work. SSI is a needs-based program that pays benefits to disabled adults and children who have limited income and resources. The amount of your SSI benefit is based, in part, on the income available to you and your spouse. PASS lets disabled individuals set aside money and  things he or she owns to pay for items or services needed to achieve a specific work goal. To learn more about the PASS program, please visit our page here and read our pamphlet, Working While Disabled, a Guide to Plans for Achieving Self-Support. If you have specific questions about your SSI or applying for a PASS, you can call 1-800-772-1213, Monday through Friday between 8:00 a.m. and 7:00 p.m. and ask a representative to assist you, or you can contact your local Social Security office. We hope this helps.

      • Wanda B.

        How do l get a copy of benefits that shows my monthly amount?

        • Wanda B.

          how do l get a copy of my benefits that show current monthly amount

        • Ann C.

          Hi, Wanda. Thanks for your question. If you need a benefit verification letter, you can view, print, and save your benefit verification letter by creating a personal my Social Security account online. For questions regarding your benefit verification letter, we ask that members in our Blog community contact our offices. You can call our toll-free number at 1-800-772-1213 for assistance. Representatives are available between 8:00 a.m. and 7:00 p.m., Monday through Friday. We hope this helps.

  6. William A.

    What form do i fill in to cancel my Medicare Insurance as i have moved to Canada

    • Ann C.

      Hi, William. Thanks for your question. Check out our Frequently Asked Questions to access the form CMS 1763. If you need further assistance, you may use the Canadian Service Area Directory to determine which Resident Office is nearest you. We hope this helps. 

  7. Wesley F.

    My brother, who has been in two extreme auto accidents in the past one recently, had to have Cervical spine surgery. He retired from his US Postal Service position after 35+ years. He needs my assistance to file for his SSA and Medicare as he cannot type. What does he need to file or do to allow me to act for him doing these very important retirement actions.

    • Ann C.

      Hi, Wesley. We are sorry to hear about your brother’s condition. He can contact his local Social Security office for assistance. In the meantime, he can also complete and submit a Consent for Release of Information to give permission for you or others to assist or obtain information about his Social Security Records. We hope this helps. 

       

  8. Karen D.

    Is there a small $ benefit from SS after the death of a parent. How do we file for it.

    • Ann C.

      Hi, Karen. Thanks for your question. The Lump-Sum Death benefit of $255 (a one-time payment) may be payable upon the death of a person who has worked long enough to be insured under Social Security. Only eligible family members may be able to receive the one-time payment and  monthly survivor benefits. For more information on this, please read our publication, How Social Security Can Help You When a Family Member Dies. Hope this helps!

    • Ann C.

      Hi, Karen. Thanks for your question. The Lump-Sum Death benefit of $255 (a one-time payment) may be payable upon the death of a person who has worked long enough to be insured under Social Security. Only eligible family members may be able to receive the one-time payment and  monthly survivor benefits. For more information on this, please read our publication, How Social Security Can Help You When a Family Member Dies. Hope this helps!

  9. Terry W.

    Can someone explain why ssa 1099 forms are mailed out with your complete social security number and why they are not masking all but the last 4 numbers. We do every thing we can to protect our number,, but you just send the forms out which can end up delivered anywhere. Even Medicare stopped using your ss number.

Comments are closed.