Online Services

Our Customer Service Caught the President’s Attention!

February 4, 2016 • By

shawn-lynchThe White House announced winners of the first ever President’s Award for Customer Service, and we’re proud to share that one of our employees received this honor among four other government awardees.

Shawn Lynch, a claims representative from the Dothan, Alabama, field office, was recognized for her superior customer service. Among her many contributions, Shawn led efforts to reduce appointment wait times and increase the number of my Social Security registrations within her office. She also took the initiative to reach out to applicants before their appointments, giving them the opportunity to have their disability claims taken early. Shawn educated claimants on the Self Help PC as well. Furthermore, she showed her commitment to service by taking part in community outreach.

Receiving a prestigious service award, especially from the President, is a great achievement! It exemplifies — to other federal agencies and the nation — our driving mission to provide world-class customer service that meets the changing needs of the public.

We congratulate Shawn on her accomplishment, as well as improving lives within her community! We’re lucky to have such a valuable, resourceful member as a part of the Social Security team.


Tags: , ,

See Comments

About the Author

Avatar

Doug Walker, Deputy Commissioner, Communications

Deputy Commissioner, Office of Communications

Comments

Please review our Comment Policy before leaving a comment.

  1. Barbara Kilpatrick

    Coast to coast, most worthy. Thank you to Social Security Administration and you.

    Reply
    • Ray Fernandez, Public Affairs Specialist

      Thanks for your comment Barbara! We appreciate your thoughts. We are committed to providing the public with the best service possible.

      Reply
  2. Mohammed Ibrahim

    Congrats Shawn! You earned it. The whole nation and me too are proud of your diligence, initiatives, and super duper deluxe customer service and the break-through you made. What a wonderful achievement and what a superior role model you have been blessed to be for us all, particularly the younger generation. Again, hearty congratulations!

    Reply
    • Shawn Lynch

      Thank you so much for your kind words. I am truly honored to represent Team SSA and our hard working clients. Helping people is what I love most. The unveiling of SSA’s E-services brought with it tremendous opportunities to assist our well-deserved clients at an ever higher level. Without our clients, we wouldn’t be here nor have a need to be here. I sincerely consider myself blessed to come to work and do what I truly love doing.

      Reply
  3. Amelia

    Congratulations Shawn, and thank your for your kind service. It doesn’t take anything from anyone to be know and and courteous. You may not realize this, but being kind to someone may be just what that person may have needed to make an otherwise situation stressful.Thank you for treating others as you wish to be treated. . Bless you .

    Reply
    • Shawn Lynch

      Thank you so much for your kind words Amelia. I am truly honored to represent Team SSA and our hard working clients. Helping people is what I love most. The unveiling of SSA’s E-services brought with it tremendous opportunities to assist our well-deserved clients at an ever higher level. Without our clients, we wouldn’t be here nor have a need to be here. I sincerely consider myself blessed to come to work and do what I truly love doing.

      Reply
  4. Clarice

    I was in the Mount Holly NJ office yesterday and was very impressed. Very organized. Wait time to see someone was short. The worker answered all my questions.The web site is easy to use and navigate. Keep up the good work!

    Reply
    • Ray Fernandez, Public Affairs Specialist

      Thank you Clarice! Your thoughts are important to us and we’re pleased when feedback is positive. We try hard to provide the best possible service to our customers and your satisfaction is our reward.

      Reply
  5. Norm

    I wish Shawn worked on updating benefit payment info. It took at least 4 plus calls plus online tries to get our payment information updated as we had to close the receiving account….. and this after WAITING on the phone for 40 to 55 minutes for most of the calls.
    This has been ongoing for at least 5 months!
    ONLY ONE call did ask us to leave a call-back number.
    Shameful but SS is SS with apparently no oversight!

    Reply
  6. Barbara

    I am totally disgusted with SS. In Feb. I had a name change and went with all paperwork to the SS office. My old name still appears on letters from SS. My medicare card can’t be changed because SS does not make the name change. Trying to change banks for SS direct deposit is still not accomplished after 8 months, so I cannot close the old bank. This is the most disgusting agency I have ever worked with. I have called and visited the offices and worked with the supervisor. All is at a stand still. What a mess.
    Can anyone put in touch with the top person?

    Reply
  7. Alice McCullough

    What a great thing to notice an employee is making a difference!! None of my bosses ever did. Here in Bend, Oregon, I have never waited more than 20 minutes to get really excellent service. Got Widow’s
    SS adjustment in 10 days, new Medicare card in 10 days. Many times extensive wait is due to the client not having any or all of required documents! Most of us really do appreciate and express our thanks to those effecient workers we meet.

    Reply
  8. DON MILLIGAN

    PLEASSE HELP US AGED AMERICAN CITIZENS!
    MANY OF US ARE OLD WITH DEMENTIA, DIABETES, BAD BALANCE/EYESIGHT/ MEDICAL CARE/ TRANSPORTATION, LIVE ALONE, HAVE NO SUPPORTIVE FAMILY…NO BODY GIVES A DAMN, EVEN THOUGH:
    WE WERE BORN OR EMIGATED HERE, SERVED OUR COUNTRY IN THE U.S. ARMED FORCES, HELPED BUILD THE UNIONS, TOOK CARE OF OUR PARENTS, GRANDPARENTS, THE CLERGY, THE CHURCHES, BOUGHT CARS & FILLED THE POCKETS OF BANKS,AUTO DEALOR, AUTO MANUFACTURERS, AUTO INSTURERS, & WE PAID TAXES, WENT TO SCHOOL HIGH SCHOOL, COLLEGE, OR HAD TO GO TO WORK AT 16-18 WITH NO EDUCATION, TRAINING, OR SUPPORT OF ANY KIND! ETC.COME ON! GEORGE WASHINGTON ABE LINCOLN & JESUS DON’T LIKE WHAT IS GOING ON! “REGARDE BIEN”!

    Reply
  9. Reolar CO Strait-Grijalva

    Sincere Congratulations May Your. Actions. To Better Your. Aera. Become. Completely Contagious. Throughout America’s Entire Government. and Public. Sector…Great Customer Service. Is. One. Of. The. GREATESS. KEYS. To SUPER SUCCESS !!!

    Reply
  10. Monique cornin

    Wow. Job well done. Shows a lot about this person when it involved the community. New Orleans need a member like herself.Tremendous job.

    Reply

Leave a Comment

Please review our Comment Policy before leaving a comment. For your safety, please do not post Personally Identifiable Information (such as your Social Security Number, address, phone number, email address, bank account number, or birthdate) on our blog.

Your email address will not be published. Required fields are marked *