my Social Security Saves You Time for the Important Things
Reading Time: 1 MinuteLast Updated: November 3, 2023
Time is our most valuable resource. How you spend it is important. A my Social Security account helps free your time for the important things. What is a my Social Security account? Watch this video to find out:
Have you got a personal my Social Security account? If not, open yours today. You’ll find it’s easy, convenient, and secure.
This Financial Literacy Month, take control of your future, and see what you can do online.
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Tags: my Social Security, my Social Security account
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Jim Borland, Acting Deputy Commissioner for Communications
Jim Borland, Acting Deputy Commissioner for Communications
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David P.
I am having trouble opening my SSA account. I must have created it when I had a different email account. that email account is no longer available so when I try to long in and ask for help remembering my account it won’t recognize me. It has now logged me out for 24 hours.
Ann C.
Hi, David. We are sorry to hear you are having difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
jIM o.
I recieved my reset code,,where do I put it??????
Ann C.
Hi, Jim. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
janet a.
was reviewing information on my Social Security Retirement benefit made a change then lost my application.
Ann C.
Hi, Janet. We are sorry to hear that. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Mary A.
Trying to find a picture of my Medicare card
Ann C.
Hi, Mary Ann. You can request a replacement Medicare card by using your personal my Social Security account. For more information about how to obtain your Medicare card number, visit our Frequently Asked Questions. We hope this helps.
PATRICIA A.
i am blocked signing into my account?
continues to ask for the code
Ann C.
Hi, Patricia. If you are unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Chris M.
Yes I’m trying to retrieve the hours I have worked as proof and availability to take a test. How do I aquire my hours
Thanks Chris
merry s.
I need to reset my password and cannot find any help with this.
Ann C.
Hi, Merry. For your security, we do not have access to private information in this venue. We offer a few different ways to reset your password. For more information, check out our Frequently Asked Questions. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Richard J.
I have a my social security account. haven’t used it for 2 years. I can not find my password and can not start a new account. can you send password by email?
Ann C.
Hi, Richard. For your security, we do not have access to private information in this venue. We offer a few different ways to reset your password. For more information, check out our Frequently Asked Questions. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Susan B.
I do not have a activation Code
Vonda V.
Hi Susan, thank you for using our blog to ask your question. You do not need an activation code to create a my Social Security, you just click on “Create an Account“. Individuals that have issues creating a my Social Security account may need to go into their local Social Security office for assistance. A representative in the office will verify the individual’s identity and issue them a letter containing an activation code. They then use the activation code to complete the creation of their my Social Security account.
Myrna B.
I need to reset my password. I never get the code sent to my cell via text in order to make the change
Ann C.
Hi, Myrna. We offer a few different ways to reset your password. For more information, check out our Frequently Asked Questions. You can also:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.