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my Social Security Saves You Time for the Important Things

April 30, 2018 • By

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Last Updated: November 3, 2023

Time is our most valuable resource. How you spend it is important. A my Social Security account helps free your time for the important things. What is a my Social Security account? Watch this video to find out:

Have you got a personal my Social Security account? If not, open yours today. You’ll find it’s easy, convenient, and secure.

This Financial Literacy Month, take control of your future, and see what you can do online.

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. Luann E.

    I had an incorrect email address connected to my account. I asked for and received a reset code. I can not find where I need to input the reset code. How can I use the reset code?

  2. Richard

    Received reset code in mail. Where EXACTLY do i enter that? It does not work in “password” field or “Activation” field. Written directions are to go to http://www.socialsecurity.gov/myaccount and enter code. I see no other places at this address to enter a reset code.

    Thanks for your assistance

    • Ann C.

      Hi, Richard. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  3. Osttis L.

    I cannot re-set my password this site should terminated it is worthless, embarrassed to have a site up that cannot help anyone.

    • Ann C.

      We are sorry to hear about your frustration, Osttis. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  4. robert o.

    I forgot my password.
    I requested reset code. I got the letter. I went to socialsecurity.gov/myaccount as per terse instructions. The interface does not ask for a reset code. It asks for a password to log in.
    Am I supposed to create a new account?

    • Ann C.

      Hi, Robert. We are sorry to hear you were having difficulty with accessing your personal my Social Security account. For your security, we do not have access to private information in this venue. If you are still unable to access your account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  5. Patricia M.

    Can’t leave activation code space too small

  6. Lawrence P.

    I am trying to sign up for Medicare part A. Setting up the account I gave my name, SS# , birth date, – Asking for an Activation Code? I don’t have one? I expected one to come to my email?
    Lawrence P Shaw
    04/20/1954
    I do not need part B

    • Ann C.

      Hi, Lawrence. For your security, we do not have access to private information in this venue. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  7. Judith B.

    I’m stuck, I cannot find out how to change my email address, therefore the sign in code you’re sending is not getting to me. I found a video that was supposed to give me info on it, but the video isn’t working, I thought this was supposed to be quick & easy. Please help!

    • Luis A.

      Hi Judith. We are sorry to hear that you are having difficulty accessing your personal my Social Security account. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  8. RUDOLPH V.

    I am a United States citizen now living in Jamaica. I have a ‘My Social Security’ Account but since I moved to Jamaica I cannot access my account on line. Is there some restrictions that will not allow me to access my account? I cannot update my account or see what changes are made to my account by SSA

    • Vonda V.

      Hi Rudolph, thank you for your question. At this time you must have a U. S. mailing address to create or access your online account. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet.

      Even though you are unable to create a my Social Security account, you may still file your application online. You can apply online for retirement benefits if you:
      •are at least 61 years and 9 months old;
      •are not currently receiving benefits on your own Social Security record;
      •have not already applied for retirement benefits; and
      •want your benefits to start no more than 4 months in the future. (We cannot process your application if you apply for benefits more than 4 months in advance.)

      We recommend that individuals living outside the United States contact the nearest Federal Benefit Unit or U.S. embassy in the area for any assistance related to Social Security programs and benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad.

  9. Francine H.

    I forgot my password. Can you, please, send it to me?

    • Ann C.

      Hi, Francine. For your security, we do not have access to private information in this venue. To retrieve or change your account username or password, please follow the instructions found in our Frequently Asked Questions. We hope this helps.

  10. Roberta B.

    I screwed up my account. So Social Security send me a letter with a reset code. I went to the site but where do I enter the reset code that i got today in the mail? Thank you.

    • Vonda V.

      Hi Roberta, thank you for using our blog to ask your question. It sounds like you have been given an activation code. When you go to http://www.ssa.gov/myaccount, select “Finish Setting Up Your Account” where you will enter the information requested, including the account activation code.

      For assistance with your account, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

Comments are closed.