COVID-19, Online Services

Important Information About Reaching Social Security During the COVID-19 Pandemic

July 30, 2020 • By

Reading Time: 1 Minute

Last Updated: March 17, 2021

During the current coronavirus pandemic, we continue to provide help to you and other people in your communities.  While our offices are not providing service to walk-in visitors due to COVID-19, we remain ready and able to help you by phone with most Social Security business.  You can speak with a representative by calling your local Social Security office or our National 800 Number.  You can find local office phone numbers online by using our Social Security Office Locator.

We offer many secure and convenient online services, where you can:


  • Apply for Retirement, Disability, and Medicare benefits.
  • Check the status of an application or appeal.
  • Request a replacement Social Security card (in most areas).
  • Print a benefit verification letter and much more.

Although you can do most of your business with us online, we know that service channel isn’t right for everyone.  You can still count on us by phone.  If you have a critical situation and we cannot help you with by phone or online, we may be able to schedule an appointment for you.

If you need help, please don’t wait until we can see you in person.  Call us now and get the help you need.  We also understand that getting medical and other documentation can be difficult due to the pandemic, so we are continuing to extend certain deadlines wherever possible.

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About the Author

Mike Korbey, Deputy Commissioner for Communications

Mike Korbey, Deputy Commissioner for Communications


  1. Richard D.

    I live in the Philippines and have direct deposit for my benefits. July I usually get a form so I can send it back saying I am alright. The Philippine mail system is not delivering mail. I don’t want my beefits to stop because of a form. I can not join the blog since I do not have a USA address . Richard Dakin last four 7360

    • V.V.

      Hi Richard, thanks for using our blog. We recommend that individuals living outside the United States contact the nearest Federal Benefit Unit in the area for any assistance related to Social Security programs and benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad.

  2. Nicy N.

    Thanks for your help and concern for your customers as well as your employees during this critical time . You’re greatly appreciated . Nicy Nash , 237 Kirk Ave , Memphis TN , 38109

  3. Albert l.

    Still waiting for the first stimulus check, filed taxes for 2018 and 2019. Directed deposit, can’t get a answer why from nobody have got my tax returns but no stimulus check’s why can you tell me????? Albert l Pfeiffer jr *** – ** – ***…..

    • V.V.

      Hi Albert, thank you for your question. Please visit the IRS Economic Impact Payments Information Center to answer your questions about eligibility, payment amounts, what to expect, when to expect it and more. If you are unable to find the answer, call the IRS hotline at 1-800-919-9835. Thanks!

  4. Eldon P.

    I am sponsoring a foreign student who needs a social security number to work on campus. She has the documents but how can she get a number in the Palm Beach area of Florida.

    • V.V.

      Hi Eldon, thanks for using our blog. We continue to process Social Security Numbers and issue cards for certain lawful immigrants, we call these processes Enumeration at Entry (EAE) and Enumeration beyond Entry(EBE).

      If these automated processes are not available, we will schedule an in-office appointment for a new card request for those with a critical need. Appointment availability is based on available staff and office operating status. Please call your local office to see if an in-office appointment is necessary and possible. To contact your local office, please look for the local office telephone number at Social Security Office Locator under “Social Security Office Information” for the office you select. The toll-free “Office” number is your local office.

  5. Neil L.

    What is the procedure that I should follow to switch direct deposits from one bank to another?

    • About C.

      If unable to do online, just call them. Have the information (routing numbers and account number) for both old and new accounts and you will be all set. Takes a couple of months to take effect.

    • V.V.

      Hi Neil, thanks for using our blog. Check out our Frequently Asked Questions web page for details on how to change or sign up for direct deposit. We hope this is helpful!

  6. Mark

    What can be done about ID confusion that is causing problems by governmental agencies?

  7. Ana M.

    Soy beneficiaria del SSI. He tratado de comunicar que no estoy recibiendo ningun ingreso mensual, pero no me responden, espero una hora hasta que se corta la comunicacion. Creo que mi auxilio debe ajustarse porque fue calculado sobre un ingreso mensual de $250.

  8. Rodolfo W.

    Cuando mi esposa vivia, entre los dos SS, mas cupones de alimento, ibamos “tirando”, pero hoy dia se me esta haciendo imposible . He consultado si al sobreviviente le aumentan algo, la repuesta ha sido siempre NO. Quiere volver a revisar si es asi o no. Gracias

  9. Mirwais A.

    I really appreciate it thank you so much for your help yes I need some help really I’m Bad situation at the moment thank you

  10. Cameron H.

    I’ve tried calling the office in Baltimore that handles my application for retirement but after going through a litany of voice messages it says they are very busy and to call another time. Very frustrating as I applied 4 months prior to my turning 66 and I still haven’t heard anything from social security. I just with they’d leave an updated message on my Social security account.

    • V.V.

      Hi Cameron, thanks for using our blog. We apologize for the difficult time you are experiencing working with Social Security and we understand your frustration. We recommend that you work with your local field office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information.

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