Important Information About Reaching Social Security During the COVID-19 Pandemic
Reading Time: 1 MinuteLast Updated: March 17, 2021
During the current coronavirus pandemic, we continue to provide help to you and other people in your communities. While our offices are not providing service to walk-in visitors due to COVID-19, we remain ready and able to help you by phone with most Social Security business. You can speak with a representative by calling your local Social Security office or our National 800 Number. You can find local office phone numbers online by using our Social Security Office Locator.
We offer many secure and convenient online services, where you can:
- Apply for Retirement, Disability, and Medicare benefits.
- Check the status of an application or appeal.
- Request a replacement Social Security card (in most areas).
- Print a benefit verification letter and much more.
Although you can do most of your business with us online, we know that service channel isn’t right for everyone. You can still count on us by phone. If you have a critical situation and we cannot help you with by phone or online, we may be able to schedule an appointment for you.
If you need help, please don’t wait until we can see you in person. Call us now and get the help you need. We also understand that getting medical and other documentation can be difficult due to the pandemic, so we are continuing to extend certain deadlines wherever possible.
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Tags: COVID-19, online services
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Mike Korbey, Deputy Commissioner for Communications
Mike Korbey, Deputy Commissioner for Communications
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Mona S.
Social Security incorrectly process my claim and sent me a check. I sent the check back May 29. To this day it has still not been cashed. And they will not process my new claim until this check is cashed. Why is this taking so long.
Vonda V.
Hi Mona, thanks for using our blog. We sincerely apologize for your inconvenience and we understand your frustration. We recommend that you continue to work with your local field office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information.
Ron
Thank you for your proposed assistance, but the man upstairs has favored me with excellent health and I thank Him for that valued treasure.
Take care
ry
Margaret P.
Thank you for the concern.As an sss beneficiary I really appreciate your concern to all the sss members and most of all we the beneficiaries.Thank you.
John M.
Hello Sir.
I want to delete $300 a month under my Retirement
Monthly because I just laid off from March 24 2020
Add just let you I know I m full deaf and aged 70 myself . I will be happy can you discount $100 a month at my retirement account.
Thank you for this reading
John Markowski
Getasil D.
How i get new social security card because local office is closed ?
Vonda V.
Hi Getasil, thank you for your question. First, realize you may not need a replacement card. You will rarely need to show it. Knowing your Social Security number is what is important. However, if you must get a replacement card, you may be able to apply online. Check out our Frequently Asked Questions web page for details on how to apply for a replacement Social Security card. If you are unable to apply online and you do not want to mail in your documents, which will be returned, you may need to wait for the offices to reopen. You can also call your local office and see if they will mail you an SSN printout instead of a replacement Social Security card. We are unable to process replacement Social Security card requests by phone at this time. Use our Social Security Office Locator to find your local office address. We hope this helps.
Charles G.
What is all about?
Jill N.
Any thoughts as to when the SSA in Baltimore will be open again for processing earnings information requests? I understand you are accepting requests and they will be in queue for processing when you reopen. Our office handles terminally ill patients and their earnings information is critical to establishing their work history as many are older and have poor memories. Is there ETA for reopening? Thank you for your time.
Vonda V.
Hi Jill, thanks for using our blog. Our offices remain closed to the public for face-to-face service. We are still able to provide critical services via phone, fax and online. If you have a critical situation that we cannot help you with by phone or online, we may be able to schedule an in-office appointment for you. Appointment availability is based on available staff and office operating status. Please call your local office to see if an in-office appointment is necessary and possible. To contact your local office, please look for the local office telephone number at Social Security Office Locator under “Social Security Office Information” for the office you select. The toll-free “Office” number is your local office.
Jill
Prior to the pandemic all earnings information requests had to go through Baltimore. Are you saying that our local office will be able to process earnings information requests now while the main office is closed?
PatStephens
Is it true if you are drawing early retirement and become disabled you can not draw disability?
Vonda V.
Hi Pat, thanks for using our blog. It depends on how old you are. When a person has reached their full retirement age (Currently 66) and is receiving Social Security retirement, they are no longer eligible for disability benefits. If you are under your full retirement age, you absolutely can apply for disability benefits.
If you have any questions or want to apply, you can call us at 1-800-772-1213 or contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.
Jennifer V.
Hello I have been waiting for my social security card forever I came from Cuba 10 months ago and I didn’t receive my SSN so I’m calling the social security offices and they always said something different! I need a appointment for get my New Social Security Card but they said it’s not possible but you’re saying it’s ! Please I need help without my SSN I can’t work, have a license or go to college! And I need to work for live!
Vonda V.
Hi Jennifer, thanks for using our blog. We continue to process Social Security Numbers and issue cards for certain lawful immigrants, we call these processes Enumeration at Entry (EAE) and Enumeration beyond Entry(EBE).
If these automated processes are not available to you, we will schedule an in-office appointment for a new card request for those with a critical need. Appointment availability is based on available staff and office operating status. Please call your local office to see if an in-office appointment is necessary and possible. To contact your local office, please look for the local office telephone number at Social Security Office Locator under “Social Security Office Information” for the office you select. The toll-free “Office” number is your local office.
Claudia M.
Is my first time requesting for a SSN, what are the steps since your office is closed.
Vonda V.
Hi Claudia, thanks for using our blog. We continue to process Social Security Numbers and issue cards for certain lawful immigrants, we call these processes Enumeration at Entry (EAE) and Enumeration beyond Entry(EBE).
If these automated processes are not available to you, we may be able to offer an in-office appointment for a new card request based on available staff and office operating status. Please call your local office to see if an in-office appointment is necessary and possible. To contact your local office, please look for the local office telephone number at the Social Security Office Locator under “Social Security Office Information” for the office you select. The toll-free “Office” number is your local office.