COVID-19, Online Services

Important Information About Reaching Social Security During the COVID-19 Pandemic

July 30, 2020 • By

Reading Time: 1 Minute

Last Updated: March 17, 2021

During the current coronavirus pandemic, we continue to provide help to you and other people in your communities.  While our offices are not providing service to walk-in visitors due to COVID-19, we remain ready and able to help you by phone with most Social Security business.  You can speak with a representative by calling your local Social Security office or our National 800 Number.  You can find local office phone numbers online by using our Social Security Office Locator.

We offer many secure and convenient online services, where you can:


  • Apply for Retirement, Disability, and Medicare benefits.
  • Check the status of an application or appeal.
  • Request a replacement Social Security card (in most areas).
  • Print a benefit verification letter and much more.

Although you can do most of your business with us online, we know that service channel isn’t right for everyone.  You can still count on us by phone.  If you have a critical situation and we cannot help you with by phone or online, we may be able to schedule an appointment for you.

If you need help, please don’t wait until we can see you in person.  Call us now and get the help you need.  We also understand that getting medical and other documentation can be difficult due to the pandemic, so we are continuing to extend certain deadlines wherever possible.

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About the Author

Mike Korbey, Deputy Commissioner for Communications

Mike Korbey, Deputy Commissioner for Communications


  1. Gina H.

    I want to inquire that i need to update my SSS Card because I just received my U.S. Certificate of Citizenship.
    What is the process for updated my SSS Card.


  2. Francisco C.

    For many times a person call me to let me know I have problem with my social security number , But I know this is a trick . Can you help us with this problem . I will appreciate so much

  3. Deborah M.

    It is hard to reach anybody by phone. I hope that changes soon!

  4. Karen

    How about for those people under program of EAE(DS-260) who did not receive their SSN? You already have our original documents you will just check it online and send us our SSn through mail. Why not send us our SSn?

  5. D l.

    Cannot get through to the local office and have been trying for MONTHS! This is just more PR from SSA that helps NO ONE.


    I have been waiting for your response through the mail for my temp. password as I have tried to file for ss. It has been weeks and still nothing. I tried this last year and the same thing happened. just want to get in. everything else has been filled out and just need password. Can you please help….thank you

  7. Jacob M.

    I would like to apply for my Reitirement benefits .
    When can I apply ,
    I will be 62 on October 14 th this year.

  8. Kimmy

    I’m on total disability and I have not received a stimulus ck yet and I’m below poverty level and it’s beginning to get me why don’t I get one

    • Vonda V.

      Hi Kimmy, thank you for your question. Please visit the IRS Economic Impact Payments Information Center to answer your questions about eligibility, payment amounts, what to expect, when to expect it and more. If you are unable to find the answer, call the IRS hotline at 1-800-919-9835. Thanks!

  9. Claudio g.

    Recipient Social Security living abroad..Still waiting for stimulus chek….No answer from IRS….

    • Vonda V.

      Hi Claudio, thank you for your question. Please visit the IRS Economic Impact Payments Information Center to answer your questions about eligibility, payment amounts, what to expect, when to expect it and more.

  10. Mary J.

    My 2020 Social Security benefits should have been increased. It was reduced in 2019 because of my one-time higher income in 2018 due to withdrawing all my IRA funds. My income in 2019 went back down to $11,778 from SSA and $2601 from my retirement income. I wrote to SSA in Baltimore, MD but never received a response. My SSN is *** – ** – *** and my DOB is 08-24-1942.

    • Vonda V.

      Hi Mary, thank you for using our blog. To determine if you’ll pay higher premiums, Social Security uses the most recent federal tax return the IRS provides to us. If you must pay higher premiums, we use a sliding scale to make the adjustments, based on your modified adjusted gross income (MAGI). Your MAGI is your total adjusted gross income and tax-exempt interest income.

      For details regarding an appeal, check out the factsheet: What You Can Do if You Think Your Medicare Income-Related Premium is Incorrect.

      To report a Medicare Income-Related Monthly Adjustment Amount Life-Changing Event, complete and return form SSA-44 to your local Social Security office. We hope this helps.

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