Important Information About Reaching Social Security During the COVID-19 Pandemic
Reading Time: 1 MinuteLast Updated: March 17, 2021
During the current coronavirus pandemic, we continue to provide help to you and other people in your communities. While our offices are not providing service to walk-in visitors due to COVID-19, we remain ready and able to help you by phone with most Social Security business. You can speak with a representative by calling your local Social Security office or our National 800 Number. You can find local office phone numbers online by using our Social Security Office Locator.
We offer many secure and convenient online services, where you can:
- Apply for Retirement, Disability, and Medicare benefits.
- Check the status of an application or appeal.
- Request a replacement Social Security card (in most areas).
- Print a benefit verification letter and much more.
Although you can do most of your business with us online, we know that service channel isn’t right for everyone. You can still count on us by phone. If you have a critical situation and we cannot help you with by phone or online, we may be able to schedule an appointment for you.
If you need help, please don’t wait until we can see you in person. Call us now and get the help you need. We also understand that getting medical and other documentation can be difficult due to the pandemic, so we are continuing to extend certain deadlines wherever possible.
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Tags: COVID-19, online services
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Mike Korbey, Deputy Commissioner for Communications
Mike Korbey, Deputy Commissioner for Communications
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Natalie L.
It is completely unacceptable for the state of Oklahoma to request a person to submit their actual identification document in the mail in order to obtain a replacement social security card. To expect a person to spend $25 for a state ID to send with the paper application form. This will require a visit to the DMV which is a nightmare as well. What other options do I have to get a replacement card. I would think my son or I will need the card when getting a new job and having to present your state issued ID and social security card. When will the state of Oklahoma get it together and come to the new age of online processing?
Vonda V.
Hi Natalie, thanks for using our blog. First, realize you may not need a replacement card. You will rarely need to show it. Knowing your Social Security number is what is important. If you cannot request a replacement card online and you do not want to mail in your documents, call your local office and request that we mail you an SSN printout instead of a replacement Social Security card. Unfortunately, we are unable to process replacement Social Security card requests by phone at this time.
Secundino M.
I am a retired U;S citicen living in Panama, Rep. of Panama I woild like to know if I am elegible for the
bonnus offered by President Trump in this time of
the pandemic?
Vonda V.
Hi Secundino, thank you for your question. Please visit the IRS Economic Impact Payments Information Center to answer your questions about eligibility, payment amounts, what to expect, when to expect it and more. If you are unable to find the answer, call the IRS hotline at 1-800-919-9835. Thanks!
AB
Trying to order a replacement social security card for my 17 year old in Chicago. Can that be done online?
Vonda V.
Hi there, thank you for using our blog. Check out our Frequently Asked Questions web page for information on how to replace a Social Security card for a child. To learn more on the process and what documents you and your child will need to get a card, please visit our Learn what documents you will need to get a Social Security Card web page. If you do not want to mail in documents, which will be returned, you may need to wait for the offices to reopen. Use our Social Security Office Locator to find your local office address. We hope this helps.
Hunberto L.
I send in my documents to get verify in order for me to get an replacement of my social security card. How long does it takes to recive a response i send out 10 days ago and i have not get a response please help
Laura s.
Need to get appointment to talk to someone about my Benefits and have some question and need to get more papers to fill out .
Lola H.
I have never received a social security card for my son who was born Nov. 5,2020 how do i get him one.
Lilia i.
I emigrated to USA one month algo, offices are closed and call to get help with my social security number, they asked my name, birthdate and phone number, they were supposed to call me back to make an appointment in order to show my passport, never got a call back, I am desperate because I can’t do anything without my social security number, please help me.
Vonda V.
Hi Lilia, thanks for using our blog. We continue to process Social Security Numbers and issue cards for certain lawful immigrants, we call these processes Enumeration at Entry (EAE) and Enumeration beyond Entry(EBE).
If these automated processes are not available to you, we will schedule an in-office appointment for a new card request for those with a critical need. Appointment availability is based on available staff and office operating status. Please call your local office to see if an in-office appointment is necessary and possible. To contact your local office, please look for the local office telephone number at Social Security Office Locator under “Social Security Office Information” for the office you select. The toll-free “Office” number is your local office.
Patriciio y.
Need to apply for disability benefits for hearing loss.
Rosa N.
My Direct Express card was stolen. I have a police report. I reordered another one from direct express.ni still haven’t received it. He I can’t contact them and it’s going on 3 weeks without income to survive.
Anita C.
I have called your office numerous times and have been unsuccessful in getting anywhere. I have been placed on hold, heard babies crying, disconnected, and always told the same thing, I don’t know why you are not receiving your payments. I was approved in Jan for ssa retirement to begin effective Mar with first payment in Apr. I have not received any payments. I do not have specific dates but I have called numerous times and at various times. I have called the national 800 number as well as both local 800 numbers for Louisville, Ky., Jefferson County, and the local number for Frankfort.
My issue is still unresolved. I would appreciate this inquiry being escalated to someone for a response and research so that I can start receiving my ssa retirement.
Anita Crawford
Louisville, KY 40228
Vonda V.
Hi Anita, thank you for using our blog. We are very sorry to hear about the difficulties you are experiencing with Social Security. For your security, we do not have access to private information in this venue. Please continue to work with your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information.
You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form, where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.