Comments

1. Larry P.

   January 18, 2019 11:48AM

   This sucks. I’m trying to access my account I set up this morning and it won’t let me in. Now it locked me out.I changed password and everything this morning and now it says it doesn’t recognize me.

2. Teresa

   January 17, 2019 1:02PM

   Am I able to create a MYSocialSecurity account online for my aging father who has dementia? He is living in Assisted Living now. I don’t want to be his representative, per se, I just want to be able to view his information, etc. for tax purposes and to make sure everything is correctly working, etc. If he receives items in the mail, he doesn’t know what to do with them and sometimes throws them away. I’d like to sent up his online account so that I can look at what mail is sent out to him. I am his Power of Attorney and take care of all of his financial accounts, and I will be having his taxes done for him this year. He has dementia and is unable to do any financial tasks. Thank you for any help or clarification in doing this.

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     A.C.

     January 18, 2019 8:32AM

     Hi, Teresa. Thanks for your question. Unfortunately, you can only create a my Social Security account using your own personal information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s written permission. Please note that having Power of Attorney does not give you legal authority to manage payments for someone receiving Social Security or SSI benefits. If your father needs help managing his benefits, you may be interested in applying to become his representative payee. As a representative payee, you will have access to your father’s records and the ability to update his account information. A face-to-face interview is required when applying to be someone’s representative payee. If your father cannot be present, a statement from his doctor would be helpful. The statement should say that your father is not able to mentally and physically manage his Social Security benefits and identify you as the person responsible to keep his finances in order. Please read our publication: A Guide For Representative Payees for more information. If you have specific questions, or to make an appointment with the local Social Security office, please call 1-800-772-1213 Monday through Friday, between 7:00 a.m. to 7:00 p.m. and speak to one of our representatives. Generally, you’ll have a shorter wait time if you call later in the day. Thanks.

3. Phyllis E.

   January 16, 2019 5:10PM

   How do I RESET my PASSWORD when I cannot remember my ANSWERS to SECURITY QUESTIONS? I have tried and tried and I DO NOT KNOW WHY I’m unable to access my social security account WHEN I KNOW THE ANSWERS TO THE QUESTIONS: Where was I when I heard about 9/11? Color of my first car? Mother’s middle name? System says my answers are not correct! How do I RESET MY PASSWORD AND MY QUESTIONS?

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     A.C.

     January 17, 2019 10:41AM

     Hi, Phyllis. We offer a few different ways to reset your password. For more information, visit our Frequently Asked Questions. We hope this helps.

4. Thomas J.

   January 10, 2019 6:31PM

   I have misplaced my username and password for my MySocialSecurity account. At my last attempt using what I thought were the correct username and password I was locked out. What do I have to do to reset them. Can I do that online, or must I call Social Security?

5. Jimmie G.

   January 9, 2019 2:42PM

   i cannot access my online account. My email may have been my old work email which i no longer have access. it wont let me continue as information cant be verified.

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     A.C.

     January 10, 2019 4:21PM

     Hi, Jimmie. If you are unable to access your personal my Social Security account, you may:
     •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
     •Contact your local Social Security office. We hope this helps.

6. STEVEN E.

   January 9, 2019 8:54AM

   I FORGOT MY USER NAME AND PASSWORD HOW DO I GET A NEW USER NAME AND PASSWORD

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     A.C.

     January 10, 2019 2:39PM

     Hi, Steven. For assistance with your personal my Social Security account, you may:
     •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
     •Contact your local Social Security office. We hope this helps.

7. SHERRY M.

   January 3, 2019 6:23PM

   I decided to create an on-line account with SSA so that my 1099 wouldn’t be sent through the mail with SS number inside. When I tried to create the account, I had a message that said, “We cannot create an account with this SS number.” Earlier today, I called my local SS office and asked if having a fraud alert on my credit would prevent me from opening the account. Mrs. Lee, told me she didn’t think so. I think it must be the reason my number was rejected. Am I correct?

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     R.F.

     January 4, 2019 11:34AM

     Hello Sherry, please see “Can I create a my Social Security account if I have a security freeze or a fraud alert on my credit report?“. Thanks!

8. Harold S.

   January 2, 2019 8:44PM

   I need to change my account number for direct deposit. Same bank and routing number.

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     R.F.

     January 3, 2019 11:31AM

     Hello Harold! You can update your direct deposit information by using your personal my Social Security account. Thanks!

9. HASEEB A.

   December 30, 2018 4:19PM

   I am unable to create my social security account for sometime now! Find it hard luck.

   Tq

10. Barbara A.

    December 26, 2018 1:50PM

    I have tried to create an account several times on website, but each time receive a message that my information cannot be verified. I need help in creating an online account with Social Security. Thank you.

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