General, Online Services

New Online Options to Repay Overpayments

August 26, 2021 • By

Last Updated: August 27, 2021

couple viewing information on a laptop togetherWe’re pleased to announce that we’ve expanded the online options for you to repay overpayments. If you have an overpayment debt, you may be eligible to make a full or partial payment using Pay.gov or your bank’s online bill pay option. Pay.gov is a secure online service provided by the Department of the Treasury. Only individuals who are not currently receiving Social Security benefits and Supplemental Security Income payments, but need to pay back an overpayment, may use this service.

Using Pay.gov to Make Your Payment

Our billing notices now include the Pay.gov website information as well as a new Remittance ID. The Remittance ID is a 10-digit alphanumeric number used instead of your Social Security number for online payments.

You can easily make a payment by following these steps:

  • Use the link in your billing notice or visit Treasury’s secure payment site at Pay.gov.
  • Enter “Social Security” in the search box.
  • Click on “Continue” under the Repay Your Social Security Overpayment Online section.
  • Follow the instructions on the following page and click “Continue to the Form.”
  • Enter the Remittance ID number found on your billing notice and repayment amount.
  • Enter your name, address, and phone number in required fields.
  • Follow the remaining prompts to complete your payment.

You will receive an email receipt confirming your payment.

Using Your Bank’s Online Bill Pay Option to Make Your Payment

A second option is to use your bank’s online bill pay feature. You can repay an overpayment debt and have it applied to your overpayment balance the next day. Only individuals who are not currently receiving Social Security benefits or Supplemental Security Income payments, but need to pay back an overpayment, may use this service.

You can conveniently make a payment using this option by following these steps:

  • Use your bank or financial institution’s online bill pay option and search for “Social Security Administration” as the Payee.
  • Enter the Remittance ID number found on your billing notice as your “Account Number” and your mailing address.
  • Enter the desired repayment amount and indicate whether you would like it to be a recurring payment.
  • Follow the remaining prompts to complete your payment.

These new payment options provide secure and convenient online ways to meet your needs. You can learn more on our Pay an Overpayment page. Please share this information with your friends and family—and post it on social media.


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About the Author

Darlynda Bogle, Acting Deputy Commissioner for Communications

Comments

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  1. Francesca D.

    I’ve been repaying an overpayment for over 2years
    I would like to know when I will complete this.

    Reply
    • Vonda

      For your security, Francesca, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information.  Please be aware that our call wait times are longer than normal. We hope this information helps.

      Reply
  2. Arnold M.

    How do I contact a representative to discuss
    my account. Several employees have given me
    different information and I have not been able
    to speak to one person. Your online service does not apply to my situation. I am expecting a response as soon as possible. I would like to speak to someone in person, or get an appointment for a hearing in your West Covina, California office.

    Reply
    • Ann C.

      Hi, Arnold. Please contact your local Social Security office to discuss your concerns. We hope this helps. 

      Reply
      • Michelle

        I have no idea they sent me some crap about my son being in foster care and I owe for over payments. My son is not in foster care . I’m not paying over payments

        Reply
        • Vonda

          For your security, Michelle, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information.  Please be aware that our call wait times are longer than normal. We hope this information helps.

          Reply

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