231 thoughts on “See What You Can Do Online!

  1. Applied for replacement SS card over a month ago.
    To this date, I’ve yet to receive it.
    I went on line to apply…message states I enter an incorrect SS#….the same # I’ve had over forty years.
    I need the replacement card immediately for employment purposes.

    What more should I do?

    • My personal experience is to just go to the closest branch BUT call first or check online which documents you need to bring with you for proof to receive a replacement card! I haven’t had luck with this process other than going in (which can be a pain when your disabled and need to coordinate rides and help). Best luck to you!

  2. Could someone please contact me at my work address so that I can retire on line since I have had issues getting in to SSI to do this from my GOV computer being blocked. I can be reached at 724-794-5612 X 5132 or by e-mail at: debra.ritzert@nbib.gov

    • I myself encountered a scenario relatively close as the one you describe.
      It took quite a bit of effort and frustration to accomplish this, but the determination and persistence shall prevail in the “scope” of thing’s!
      Good luck!

      Also, a proper Thank you is being extended to the parties collectively for all their assistance in getting this accomplished!!

      HAPPY MONDAY!

  3. I receive disability social security, what is the retirement social security? and will my social security be turned into my retirement at some point? and what age will it?

    • I have a new mailing address and a new email address I need to change, plus I would like to have more taxes taken out of my check.

  4. Is it possible to receive my Social Security Money in the middle of each month, instead of the first part?

  5. Where do I find out about additional Social Security benefits because of active duty military service from July 5 ,1956 until July 1, 1960 ?

  6. I’m trying to open my SSA Account online using my correct ssn # !!! I keep getting rejected. What would be the reason for this? I do have a security alert at all credit bureaus. Is this the reason? I previously had one n could enter with no problem. No code was provided for me. Tku.

    • Go to you local SS office they can set up a temporary password for you. This will give you a chance to rest you password. Hope this helps. Good luck & God bless.

  7. I’m 82 years old and are unable to be employed for ealth reasons. It would be a GREAT convenience to have an email sent me if anyone tries to use my SSN for any reason. Please advise me if that’s a possibility.

    Thank you.

  8. When will you do something to the system to allow access for US citizens receiving SS benefits but do not have a permanent US address?
    Please look into this matter. Thank you.
    FAHMI NATOUR.

  9. Yes I would like to find out why after 10 years of being on disability for degenerative disc disease that since I turned 66 I am no longer eligible for disability and was put on regular retirement which is cutting my only source of income by almost $200 a month it doesn’t seem right and I would like to see about appealing it please let me know

  10. My wife has been having big trouble opening an Acctt on line. Your response keeps saying call us by phone and when we call we are asked to wait for an hour or more which is not practical. Why cant SSA get our phone # and call back after that one or even more hours ??

    Iqbal Chaudhry
    631 413 9480

  11. Dear Social Security, I live in Thailand and I would like to have an online SS account. Earlier that wasn’t possible. Has the situation changed? If not please change to allow retired persons living outside of the USA to have an account. Thanks very much!

    • We are sorry for the inconvenience, Richard. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. Please contact your local U.S. embassy or consulate for any assistance related to your Social Security benefits.

  12. Please send me my 2017 Social Security 1099.
    The DMV requires an original 1099, not a copy, and I need to get my special drivers license renewal. They won’t issue it with a copy. They require the original 1099. Please send it to me as soon as possible.
    Eleanor Lapin
    2020 Biloxi Pass
    Henderson, NV 89052

  13. Hello, I have gotten a social security card but it had been lost and I do not remember the number. How can I obtain back the number or the card?

    Regards
    PJ

  14. It’s wonderful to know we can do so many things online to update our Social Security information and apply for programs. I’ve been on Social Security Disability for over 20 years and this change makes a huge difference and saves time!

  15. A long time coming but so nice to see the progress being made on a most important project. Keep up the good work! Good luck and God speed 😀😃😉

    • Thank you, Vic! We’re pleased we can help. We will continue our efforts to meet your requirements and expectations in the years to come.

    • Open a personal my Social Security account. If you are unable to open a my Social Security account, you can still call 1-800-772-1213 to check your claim status by using our automated system using the confirmation number you received when you filed your claim. We hope this helps.

  16. I thought there would be an increase in my SS when the tax bill passed but mine is exactly the same as last year. My retirement from civil service changed. I’m a so called double dipper so every penny counts. My husband was retired military but I get nothing from his retirement except SS. I retired from civil service. Why was my income not affected?

    • Hi Edna. Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot answer your question at this time. One of our representatives should be able to provide you with an explanation. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks.

    • We are sorry for your loss, Joyce. Typically, the funeral director notifies us of an individual’s passing by sending the deceased person’s death certificate to the local Social Security office. However, you may report the death of your mom’s passing by calling 1-800-772-1213 Monday through Friday, between 7 a.m. to 7 p.m.
      Also, if your mother was receiving her payments through direct deposit, the bank usually returns Social Security payments after they receive the report of death.
      Social Security benefits are paid the month after they are due. For example, if the person dies in February, you must return the benefit paid in March. Thanks.

  17. I am in process of obtaining my deceased husbands SS benefits I live in AZ I did speak with a Keneisha out of Denver office and took my Marriage Certificate in so they could scan into your system and then she stated she now needs the Divorce Decree which I will be taking up this Friday to my SS office is there anything else I need so get this going?

    • Hello Sandra. We do not have access to personal information in this blog, therefore, we cannot accurately provide an answer for your question. Please continue working with your local office. Also our representatives at our toll free number may be able to assist you. You can call our toll free number at 1-800-772-1213, representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Thanks.

    • The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. Please contact your local U.S. embassy or consulate for any assistance related to your Social Security benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad.
      In your case, you can also use the Canadian Service Area Directory to determine which Resident Office is near you. We hope this helps!

    • Hello Janie. Our system is set up to take applications three months in advance. However, you cannot apply for survivors benefits online. If you need to apply for benefits, call 1-800-772-1213 (TTY 1-800-325-0778). You can speak to a Social Security representative between 7 a.m. and 7 p.m. Monday through Friday. You can also contact your local Social Security office. An appointment is not required, but if you call ahead and schedule one, it may reduce the time you spend waiting to speak to someone. Thanks!

  18. Dear Jim Borland , Acting Deputy Commissioner For Communication .

    Entitlement for action in detail of this notice the adhered request in Confirmation of the administration of Social Security New York New Burgh . On January 2012 I was sent comment in reference entitlement decision in the AIMS purposed disability Claim injunction the applied law base on Medical history . Before the judgement there up-sided arrange denial in the state normal position after matter of Raping . The discovery of other Medical claim in term of current life termination compose the full ability to omission social functional schedule. Detail and arrangement have addition to every aspect in administration has direct in capital ability foundation of disability with in Current omission in doctor Care . The on going abide wait is now actual eight years and currently ongoing and ENT administration review ,which is complete body cat Scan with lab examination for exposed Medical records . In my own inquire requested suggestion from the New York New Burgh disabilities office was review of the case as notify and dismissal for review of Medical history because the reference is still in motion classify in the normal requirements. Communication from the automatic reference of corresponding suggested that decision where still in referred to the Commissioners decision . I am inquiring for any type of compliance in my Case because all detail and direction applies to the obligation written on January 2012. The office in Newburgh New York has operated full benefits . Provided the last comment to Communication medical state know the conclusion of side effects are in meres completely know and there is now reference communication to authority the Social Security administration to actual account this waiting time in the matter journey presently . Could the Commissioner please review my Social Security Case and the current matter because the record state is in the element right now . My Telephone (845) 764-3132 address 29-33 Center Street Middletown New York 10940 room 12 . ‘
    Sincerely
    Thank You

  19. my sons friend who is about to be 18 in july lives with us. his mother passed away when he was 5. his father gets his survivors check and does not use it for the child at all. is there any way this young man can get his check? his father spends it on himself even though he is remarried

  20. My 66 year birthday is September 10,2018 when should I put in for my retirement,the end of August or the end of September?.

  21. My wife just turned 64 1/2. I was told that she has to register with social security as to notify SS that she plans to receive benefits once she gets 67yrs old. It’s this true?

    • Hello Lonnie, our system is set up to take applications for benefits three months in advance.
      We recommend that individuals within three months of age 65 or older and not ready to start their monthly (cash) retirement benefits sign up for Medicare -ONLY- and apply for their retirement benefits at a later date.
      Please visit our Social Security Retirement Planner for more information.

  22. My daughter receives SSD. SSA withheld $17,000 for attorneys fees, almost one year ago. We have tried with letters, calls, the attorney called from ODAR and they keep stalling not to return her money.. They know the attorney was fired plus he never filed the petition for fees. Now they tell us to wait for the Payment Center to contact her. How do we get the funds she is entitled to? My daughter was diagnosed with mental illness.

    • Hi Lori. Unfortunately, but for security reasons, we do not have access to personal records in this blog. Please continue working with your local office. You can request to speak with the manager to see how we can help to expedite resolution of your situation. If you are unable to visit the local office, you can call our toll free number at 1-800-772-1213, representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the week.
      Also, you can write to us or send us an email message. Thanks!

  23. I need a new Social Security card. I live in NJ. Can I get a new card by an online request or by mailing a form in ?

  24. Dear Sir:
    Please, help me immediately to investigate to this issue as soon as possible because it have happened again on 4/18/2018 still incorrect benefit direct deposit on my checking account at Wells Fargo Bank online. It is $750.00 instead of $787.00 monthly from SSA.

    Date: April 20, 2018
    Tom N.Nguyen
    S/S *** – ** – ***
    3241 Neveda Ave
    Elmonte, CA 91731
    (626)226-3574
    Email: tomnguyen99@gmail.com
    Subject: “ Incorrect benefit direct deposit “
    Dear Sir:
    There is an issue has been happened while SSA direct deposit my benefit to my checking account at Wells Fargo Bank on March 21, 2018, it is incorrect with amount $750.00 instead of $787.00 monthly.
    Therefore, I request you investigate to this issue. I would appreciate your consideration.

    Best Regards,

    Tom N.Nguyen
    -Enclosed email from customer service of WELLS
    Subject: Re: Transfer and deposit questions (KMM64672494V41314L0KM)
    From:Customer Service
    03/27/2018 02:02 AM
    Contact Us
    Dear Tam Nguyen:
    I understand your concern regarding a direct deposit.
    Thank you for contacting Wells Fargo. My name is Sai Tanuj, and I
    appreciate the opportunity to address your concerns.

    I realize how concerning it is when your deposit posted incorrectly.

    I reviewed your account number ending in 6366 and our records show that
    a direct deposit has been posted in the amount of $750.00 on 03/21/2018.
    Please contact the Social Security Administration for more information
    about the direct deposit you were expecting.
    If you have any further questions, please reply to this email or call us
    anytime at 1-800-TO-WELLS (1-800-869-3557).

    Thank you. We appreciate your business.
    Wells Fargo
    Sincerely,
    Sai Tanuj P.

  25. I have previously created an account, however now when I sign in the message is no account create a new one. I create a new one and it tells me I have an account, then directs me to a page to log in with a message that I do not have an account and I should create a new one. This is a circle with no end – what do I do?

    • I have the same problem several times.
      I had to go into a local ss office show my identy (lisc) and they corrected it and gave me temp pw then i had to go in to redo to a pw I choose. I wrote a message on their survey. it is a problem glitch i’m not happy about either.
      ps any time you create a new pword you will see the expir. date- you must create a new pw before it expires.

  26. I tried for years to get back on line with out any success, I was told by SSA personnel if you do not use site often enough they drop your ability to gain access. Seems counterproductive to me, i thought idea was to reduce call ins and people at local offices?

  27. Why can’t I view my statement 24 hours/day? I just tried logging into my account and a window pops up saying the service isn’t offered at this time and that I need to try again during your “service hours”.
    What is the point of having on-line access if I can’t access it any time I want? Like at 10:35pm west coast time on a Sunday?

  28. Can you file a power of attorney with Social Security online? If not, what is the easiest way to accomplish this task?

    Thanks,
    F. Betanzos

  29. My dad is getting very frustrated just trying to schedule an appointment because of the long wait times on the phone. He left a message and didn’t get a response. If he goes in person, can someone schedule an appointment for him?

  30. A quien corresponda, soy chilena e italiana . Creo que usaron mi número de social Security el cual no recuerdo. Perdí la tarjeta. Además pienso que no he pagado impuestos y no sé cómo averiguar sin el número de social Security. Espero vuestra ayuda.

    Atentamente Lidia Rodríguez

  31. My husband is at retirement age, he still works full time. Someone told me I can get social security from him working, not his ss monies. Can someone tell me about this. I will be 60 in 2 months. Not sure if my age matters He lives in another state.

    • Hi Kathy, even if you have never worked under Social Security, you may be able to get spouse’s retirement benefits if you are at least 62 years of age and your spouse is receiving retirement or disability benefits.
      Hope this information helps!

  32. My name is Hattie H. Thompson Small and I am 84 years old. In 1994 I suffered a major stroke and could no longer work. At the time when I suffered the stroke, I was working for The Department of education in Washington, D.C., though I had not earned enough quarters in order to qualify for social security disability. I’ve tried numerous times, applying for social security benefits, though I’m always told, I do not have enough quarters in order to qualify for social security payments. A large portion of my life I’d lived on the farm in Rock Hill, S.C. where I did not pay social security. I’ve tried with getting a portion of my husband’s social security benefits payments but I wasn’t allowed to do so. I’ve visited the social security office numerous time, but to no avail. I desperately need some help. Please contact me by mail or by telephone at: 1660 40th Street, SE, Washington, D.C. 20020, telephone: (202) 575-4083. Many thanks, Hattie H. Thompson Small.

    • Hello Hattie, some individuals may be eligible to receive social services from the state in which they live. These services include Medicaid, free meals, housekeeping help, transportation or help with other problems. You can get information about services in your area from your state or local social services or welfare office. Or you can visit the U. S. Department of Health and Human Services web page for more information.
      We hope this information helps!

    • Hello Jean. Any of our representatives will be able to review your record and verify your payment information. You may also contact us and request a review of your records. You may not even have to travel to the local Social Security office, you can write to us, or you can call our toll-free number at 1-800-772-1213. Our representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Thanks!

  33. I give my personal information on line and current address and you still will not accept pletting me go on line what is blocking this

    • Hello Nick. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  34. Where on the website to I apply for my ex husbands social security. He already receives SSI because he’s 69. I’m 65 and would like to apply for my portion since we were married for 17 years. Can I do this online or do I need to make an appointment in person?

  35. I tried logging in and it would not let me create an account, it asked for my social security # and date of birth but said I could not be found. I am trying to get a copy of my award letter from 2009.

    • Hello Deborah, for assistance with your my Social Security account, please call our dedicated my Social Security-Hotline. To reach this hotline, call 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  36. I completed my Social Security Benefits application online. But when I want to submit it, I couldn’t find any button to do it. Can someone instruct me how to submit it?
    Thanks!

    • Thank you for using our blog, Weilong. You can call our toll free number at 1-800-772-1213 for assistance. Representatives at our toll-free number are available Monday through Friday, between 7 a.m. and 7 p.m. They can assist you with your application online. Generally, it’s best if you call later during the day or later in the week.
      Thanks!

  37. Apparently, even though I have never created an account for myself there is one for me that I cannot get into with my ACTUAL information. My email address isn’t wrong, there is not a way to fuck up my ssn i’ve had it memorized since I was 17 and I think I would know my own birthday so how is it possible that there is an account in my name but my information doesn’t work?

    • If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.

    • Please contact your local Social Security office or call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks!

  38. I will be 65 in August and I’m on SSI at present. Do I need to do anything to apply for Medicare or will my benefits update automatically?

    • Hello Alana. If you are unable to access your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  39. I’m already on SS Disability. My question is related to Medicaid. I’ve applied a few times & not sure if I was ever approved. Can you help me? Thanks.

  40. How can I get a statement of the total I and or my employers paid into Social Security in my account over the last 60 years?

    • Hi Brenda, we prefer a government issued document with your picture, as proof of identity to replace your Social Security card. If you do not have one or you cannot get one within a reasonable amount of time, we may be able to use other documents such as:
      •Employee identification card;
      •School identification card;
      •Health insurance card; or
      •U.S. military identification card.
      Any document you submit, must be an original or certified copy, current (not expired) and show your name, and other identifying information (date of birth or age).
      Also, realize that you may not need a replacement card. You will rarely need to show it. Knowing your Social Security number is what is important.
      To see if you’re eligible to apply for a replacement Social Security card online or to learn more on the process and what documents you will need to get a card, please visit our “Social Security Number and Card” web page.
      We hope this information helps!

    • Hello Margaret. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  41. desde el año 2012 solicite se retire mi Medicaire, porque me estaban retirando dinero de mi jubilacion, si bien en 3 oportunidades, me devolvieron algo, al mes siguiente volvian a retirarlo de la jubilacion, hice intervenir a la Embajada de Estados Unidos, y dejaron de retirarmelo , pero quiero se me restituya el dinero que por años me retiraron, en razon de que lo que estoy cobrando es minimo y ese dinero me hace falta para vivbir y pagar medicinas en mi pais. Argentina.
    Ruego a ustedes verifiquen lo que me deben ya que ultimamente retirabvan u$s 132.- mensuales. Quedo en espera de sus noticias, Estare viajando para Noviembre de este año. Desde ya agradecida, los saluda atentamente.

  42. I got a call form your office. I just wanted to know if it is true that you can call a person & let him know that his s,s# was compromise??

    • Hello Nancy. Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot answer your question at this time. One of our representatives should be able to provide you with an explanation.
      Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks!

  43. This is Arrilla W. Bell. I do want to keep in touch with you all. I am so glad you all have my email on record. I am going to unsubscribe now. I will try to get the app to report my wages. I am not good on the apps on android phone like mine. But I will try. I have no need for the Digest. Soon I will unsubscribe.

  44. I hope to be able to change our checking account which our SSI checks are currently deposited. We are switching banks due to the fees of our current bank.

    • Hi Lynn. Thanks for the question. If you’re receiving Social Security benefits (retirement, survivors, or disability), you can start or update your direct deposit information by using your personal my Social Security account. See our Frequently Asked Questions web page for more information. If receiving Supplemental Security Income (SSI) or unable to conduct business online, you can start or update your direct deposit by contacting the bank, credit union, or savings and loan association or by calling Social Security at 1-800-772-1213 (TTY 1-800-325-0778). Just as a reminder, you may only change your own information. You cannot change anyone else’s information without their consent. We hope this helps.

  45. You should have our current address since we moved to Virginia in 2015. It is

    William T. Drennan
    PO Box 415
    Daleville, Virginia 24083

    • Hello Mary. To check the status of your new Medicare card click here. You may call Medicare at 1-800-MEDICARE (1-800-633-4227). Thanks!

  46. It is really inaccurate to say we can see our social security estimate on line when you actually DON’T always show it. I am currently NOT receiving my benefits, I AM receiving survivor benefits. But I can’t see what my benefits will be on my own social security either if I claim it at 66 or if I claim it at 70. Your site actually is not very helpful – which is sad because in-person help is difficult at best.

  47. I have not received my new card yet,address has not changed in 7 years.
    XXXX Whitsett Avenue
    Hollywood, ca 91606

    • Hello William. Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot assist you properly at this time. You need to speak to one of our agents to discuss the “change of status” you mentioned.
      If you’re referring to the new Medicare card, you can check the status of your card by visiting http://www.Medicare.gov. If you need to get a replacement Medicare card, click here.
      For further assistance, please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day. We hope this helps!

  48. I have still not received my new SS card, even though I called earlier.
    My street address is: XXXXX, Burney, Ca. 96013.
    My other address is: P. O. Box 355, Burney, CA. 96013. My phone number is: 530-335-3978 Please let me know my status or if I need to give other info.

    • Hello Joseph. Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot assist you in this matter. One of our representatives should be able to provide you with an explanation. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day.
      Just a reminder – Please be cautious about posting personal information on social media channels. Thanks!

  49. My mother, Barbara Mae Johnson, passed away a month ago, I was POA, my brother Executor, he has cancer, so yesterday I became Executor for my dad. Can I ask what needs to be done so that it is recorded she has passed and for payments to her account stopped? I have the death certificates and the Codicil to their will.

    Thank You,

    Judy Martin

  50. I am attempting to change my social security address and have tried by phone at least 5 times without success after waiting on HOLD for over an hour and then was simply hung up upon, so I attempted now to do it online. When I clicked on change of address online, absolutely nothing happened. What do I have to do to accomplish what should be a very minor task??

    • We are sorry to hear you’re having difficulties trying to change your address, Rita. If you get Social Security benefits (retirement, survivors, or disability) or are enrolled in Medicare, you can change your address online by using a my Social Security account.
      If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

    • Hello Mary. If you get Social Security benefits (retirement, survivors, or disability) or are enrolled in Medicare, you can change your address online by using a my Social Security account.
      Just a reminder – We do not have access to personal information in this venue. Please be cautious about posting personal information on social media channels. Thanks!

  51. I have been trying to access my social security information for over a year now. I come here from time to time when I receive an email and try to log into my account I am then told there is no account and to create one. So I attempt o creat another and I am told an account already exists. 216-703-5556 please have someone contact me to resolve my issue as I would really like to work toward online access. srebeccaj2@hotmail.com. Respectfully, SRS

    • We apologize for the inconveniences, Sadie. If you are still having trouble creating or accessing your account, please call our dedicated my Social Security-Hotline. To reach this hotline, call 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”. Sometimes, it may be best to contact your local Social Security office. Thanks.

    • Hello Wanda. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

    • Hi James. Medicare will automatically mail your new card to the address you have on file with Social Security. As long as your address is up to date, there’s nothing you need to do. Mailing millions of Medicare cards takes some time, so you might get your card at a different time than friends or neighbors in your area.

      Visit Medicare.gov/NewCard and sign up to get email alerts from Medicare. Medicare will send you an email when cards start mailing in your state. Thanks!

  52. I find these user friendly Social Security web pages difficult…. I only want to update my status I have tried many times to change and to somehow contact someone I can not figure any of this out….

    • We are sorry to hear you’re having difficulties updating your status. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks!

  53. How do I go about applying for my ex husband’s social security benefits? I have not remarried and was told I could collect some of his social security. Please inform.
    THANK you

    • If you are the divorced spouse of a worker who dies, you could get benefits the same as a widow or widower, provided that your marriage lasted 10 years or more.
      You cannot apply for survivors benefits online. If you need to apply for benefits, call 1-800-772-1213 (TTY 1-800-325-0778). You can speak to a Social Security representative between 7 a.m. and 7 p.m. Monday through Friday. You can also visit your local Social Security office. An appointment is not required, but if you call ahead and schedule one, it may reduce the time you spend waiting to speak to someone. Thanks!

  54. Before Trump stole the presidency, I was of the opinion that the former GOP, Grand Old Party, was in a death spiral and would become what I heard on NPR, a regional old White persons’ party. It is pushing away women, immigrants, minorities. Now ‘Rockefeller Republicans’ are unwelcome in the small tent which only wants born again bigots, white racists, and the white hoods. It is strange the white gay men have considered the Republican Party theirs, because they are upper class and have their rights. Now hermafrodites who make up 2% of babies born, those who are sexually ambiguous, are being attacked. In the past 37% were registered and held 47% of elected offices. Now it is shrinking below 30% and the congress is spineless which may put the icing on the cake. It appears the nation will go the way of California with Republicans unable to hold a state office and in the legislator face a super majority by the Democrats. Republicans saying ‘Democrat’ Party insult their opposition. With Trump he raised the swamp by bringing it into the West Wing. I am an economic conservative and a social liberal. There are conservative solutions to housing, bring those with HUD housing, into the middle class with a change in the program with ‘NO EXTRA COST TO THE FEDERAL BUDGET’. Conservative economic theories not compromised by profiteers work. You will see a big budget movie thats a coming of age action adventure story of the 21st Century Cowboys and Indians’ movie that shows how redeveloping South Central has 4 square miles redeveloped with the 70 odd thousand existing residents kept with schools, hospital, parol and probation offices on location, locals trained to fill from part to full time jobs at living wages of $20 per hour. As may be surmised, I am a successful writer but I won’t lie for anyone. Words are powerful for those who have the power to put them together that makes sense to those with closed minds. Switching enemies to friends and supporters is possible by not being vindictive, but supportive of those who have known no better. Showing them their self interest and not abandoning them is refreshing and takes time to build a loyal team or employees or volunteers. If whoever reads this, great writers, earn great amounts for their ‘work product’! I wish you well if you are one of the good people. BTW, the earth will never be overcrowded with the ‘good ones’! The world alway has too many takers, dishonest, and liars. The Democratic party should fall with the young voters taking the place of us old dying off generation.

  55. I would like to change my direct deposit SASfunds from my old bank to my new credit union. How do I get started to accomplish that?

  56. I would like to change my direct deposit, for my monthly check, from my old bank to my new credit union. How do I accomplish that?

    • Hi Michael. Thanks for the question. If you’re receiving Social Security benefits (retirement, survivors, or disability), you can start or update your direct deposit information in by using your personal my Social Security account. See our Frequently Asked Questions web page for more information. If receiving Supplemental Security Income (SSI) or unable to conduct business online, you can start or update your direct deposit by contacting the bank, credit union, or savings and loan association or by calling Social Security at 1-800-772-1213 (TTY 1-800-325-0778).

  57. Please confirm my appointment for retirement interview at the Montgomery office for Social Security. I believe it is Sept.17 at 2 pm. Thanks Sanfra Bunke

    • Hello Eiji. For security reasons, we do not have access to personal information in this venue. If you get Social Security benefits (retirement, survivors, or disability) or are enrolled in Medicare, you can change your address online by using a my Social Security account.
      Just a reminder – Please be cautious about posting personal information on social media channels. Thanks!

  58. Hello. I am trying desperately to contact a Social Security representative to setup payments. I owe the SSA and would like to make good on my debt. I just started a position but am in training M-F, 8 am-5 pm, EST. This makes it impossible for me to telephone the SSA during normal business hours of operation. I will be paid September 7 and can start making monthly payments of $50 at that time. I will check my email in hopes you have messaged back with approval, lbrady0908@sbcglobal.net. If you need to speak to me, please feel free to call my cell, 330-605-5421. I notified my supervisor that if the SSA would call I would have to step out of the training room to take the call. The only time this would not be possible is if the call came during the middle of an assessment. In that event, please leave a detailed messaged and I will return your call as soon as I can. Thank you for your immediate attention.
    I apologize in advance for not leaving my social security number but I do not feel secure about sending my email online. Thank you.

    • Thank you for contacting us, Lori. Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot assist you.
      We do not do direct messaging in this venue.
      To request “partial withholding of your benefits” to repay the overpayment, you will have to contact your local office as soon as possible or call our toll-free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week.
      Just a reminder – Please be cautious about posting personal information on social media and communicating personal information via email.

  59. Received this message regarding my new S.S. card…my address on file is still the same..Ballary G Branstetter
    P.O. Box 90
    Vinita, Oklahoma 74301
    Contact # 918.264.9386

    • Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks.
      Just a reminder
      – We do not have access to personal information in this venue. Please be cautious about posting personal information on social media channels. Thanks!

    • Hello Lavona. If you’re referring to the new Medicare card. Medicare will automatically mail your new card to the address you have on file with Social Security. As long as your address is up to date, there’s nothing you need to do. Mailing millions of Medicare cards takes some time, so you might get your card at a different time than friends or neighbors in your area.
      To check the status of your new card, or for more information about the new Medicare cards, visit Medicare.gov/NewCard. Thanks!

  60. I have not received my new Medicare card. My address is
    3 Lakeside Court, Duluth, MN 55804. When I call I get very long wait times.

    • Hello Mary. Medicare will automatically mail your new card to the address you have on file with Social Security. As long as your address is up to date, there’s nothing you need to do. Mailing millions of Medicare cards takes some time, so you might get your card at a different time than friends or neighbors in your area.
      Visit Medicare.gov/NewCard and sign up to get email alerts from Medicare. Medicare will send you an email when cards start mailing in your state. Thanks!

    • Hi Anna. Medicare will automatically mail your new card to the address you have on file with Social Security. As long as your address is up to date, there’s nothing you need to do. If you need to update your address, you can use your personal my Social Security account.

      Mailing millions of Medicare cards takes some time, so you might get your card at a different time than friends or neighbors in your area.

      Visit Medicare.gov/NewCard and sign up to get email alerts from Medicare. Medicare will send you an email when cards start mailing in your state. Thanks!

  61. I have not received my new Medicare card because you do not have my new address. My address is: Jeffersonville, Indiana 47130. My old address was Jeffersonville, Indiana 47130. My birth date is: April 4, 1947

  62. Good afternoon , I was informed to keep reciepts for everything I spend my money on , but this is becoming a burden . Was I informed correctly ? Your timely response would be appreciated . Have a great weekend .

  63. Good afternoon , I was informed to keep reciepts for everything I spend my money on , but this is becoming a burden . Was I informed correctly ? Your timely response would be appreciated . Have a great weekend .

    • Hi Thomas. If you get Social Security benefits (retirement, survivors, or disability) or are enrolled in Medicare, you can create a my Social Security account to change your address online.

      If you get SSI, do not have a U.S. mailing address, or are unable to change your address online, you can:

      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m.; or
      •Contact your local Social Security office.

      If you do not receive Social Security benefits, SSI or Medicare, you do not need to change your address with us.

      Please be cautious about posting personal information on social media channels.

  64. Is there a way to schedule an appointment with someone to go over signing up for Medicare due to retirement age? Or do we just come in and do the number system and wait to speak at those windows?

    • Hi Vilardo, thanks for using our blog. Glad to hear you have already created a my Social Security account. For your security, we do not have access to your information in this venue.

      If you need assistance with your account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.

      Just a reminder – Please be cautious about posting personal information on social media and communication personal information via email.

  65. Need to change my account it’s closed and return my pension.
    Dear Sir

    I have closed my present bank account with.

    First National Bank of PA.
    Rudolf H. Hoffmann
    Acc: XXXXXX
    Rt: 043318092

    From to day you need to use my new account see below.

    Bank Address: Account Holder Address:
    Scotia-bank Jamaica R. Hoffmann
    Montego Bay, St. James. Jamaica, W.I. Hanover, Jamaica, W.I.
    1-888-472-6842. 1-876-443-2675

    Beneficiary Bank: Scotia Bank Jamaica
    Beneficiary Bank: SWIFT CODE: NOSCJMKN
    US Correspondent Bank: Bank Of America
    701 Brickell Ave.
    Miami, Florida.
    US Corrependent Swift:
    Routing/ABA:
    Please confirm the change of account.

    • Hello Rudolf. Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot update your direct deposit information. If you live outside the United States, in a country where we can send payments, you can use direct deposit to a U.S. financial institution or a financial institution in any country that has an international direct deposit agreement.
      We recommend that individuals living outside the United States contact their nearest Federal Benefits Unit for assistance with their Social Security benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad.
      Just a reminder – Please be cautious about posting personal information on social media and communicating personal information via email. Thanks!

    • Margie, thank you for the question. For your security, we do not have access to your information in this venue. To inquire about whether or not you’ve already filed for retirement benefits, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Representatives are available between 7 a.m. and 7 p.m., Monday through Friday or contact your local Social Security office.

  66. I have either accidentally shredded or misplaced my mom’s payee report I need to fill out. I need a new report please? How do I get another copy of this report? I can’t do the online without it.
    Thank you!

    • Hello Janice. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks.

    • Hi Linda, thank you for using our blog. Medicare is mailing new Medicare cards to all people with Medicare. Medicare will automatically mail your new card to the address you have on file with Social Security. As long as your address is up to date, there’s nothing you need to do. If you need to update your address, you can use your personal my Social Security account.

      Mailing millions of Medicare cards takes some time, so you might get your card at a different time than friends or neighbors in your area.

      Visit Medicare.gov/NewCard and sign up to get email alerts from Medicare. Medicare will send you an email when cards start mailing in your state. Thanks!

  67. How can I change the bank in which y monthly social security check is deposited? Is there a form I need to fill out, a portal site that I need to go to, or a phone number that I should call?

    • Hi Becky. Thanks for the question. If you’re receiving Social Security benefits (retirement, survivors, or disability), you can start or update your direct deposit information by using your personal my Social Security account.

      If receiving Supplemental Security Income (SSI) or unable to conduct business online, you can start or update your direct deposit by contacting the bank, credit union, or savings and loan association or by calling Social Security at 1-800-772-1213 (TTY 1-800-325-0778).

      See our Frequently Asked Questions web page for more information.

  68. My husband and I have not yet received our new Medicare cards. It is possible you do not have our current address. We moved in May of 2017.
    NEW ADDRESS:
    Westbrook, ME 04092

    • Hi Rosa, thank you for your question. Medicare will automatically mail your new card to the address you have on file with Social Security. As long as your address is up to date, there’s nothing you need to do. If you need to update your address, you can use your personal my Social Security account.

      Mailing millions of Medicare cards takes some time, so you might get your card at a different time than friends or neighbors in your area.

      Visit Medicare.gov/NewCard and sign up to get email alerts from Medicare. Medicare will send you an email when cards start mailing in your state. Thanks!

    • Hi John, thank you for your question. Medicare will automatically mail your new card to the address you have on file with Social Security. As long as your address is up to date, there’s nothing you need to do. If you need to update your address, you can use your personal my Social Security account.

      Mailing millions of Medicare cards takes some time, so you might get your card at a different time than friends or neighbors in your area.

      Visit Medicare.gov/NewCard and sign up to get email alerts from Medicare. Medicare will send you an email when cards start mailing in your state.

      Please be cautious about posting personal information on social media channels. Thanks!

  69. Hello, my name is Carol Sullivan-Manne. I have recently re-married Richard Manne. We have our social security updated on your records but need to change our direct deposit information. Do I need some kind of form to submit? Is this something I can do on line?
    Thank you

  70. I have been on hold for an hour and I just want to know if I need to make an appointment to go to the office. something should be done about the wait time for minimal questions.

  71. My husband and I added our daughter’s name to our checking account. We were told by the bank that we had to open a new checking account which we did.
    Everything remained the same, except the account numbers on the new checking account. Presently, our Social Security is deposited directly in our checking account, how do I make these changes with SS to change the bank account numbers on our SS direct deposit. Do I send a VOID new check or what?

  72. I need a replacement SS 1099 to file taxes for my father who passed away Dec. 25, 2017 Tried to retrieve on line with no luck What do I need to do or who do I need to contact in order to get a copy of last years 1099
    Thank you

    • We’re sorry to hear about the loss of your father, Sharon. In certain cases, we may disclose SSA-1099 information from the record of a deceased person, only to a survivor of the deceased and only if we are able to establish the relationship of the survivor to the deceased based on SSA records.
      You will need to go into the local Social Security office with proper identification and supporting documents to make a request for a replacement SSA-1099.
      We hope this information helps!

  73. the telephone answering system in cold. and does not work. the voice recognition software is below par… Was never able to get any type of assistance…

  74. I need to change mailing address for my decease sister so that any tax forms go to my address as trustee of her estate.
    I was told I had to come into an office to to this, even thought I had already done it once, but recently moved

  75. We have decided to do quite a bit of traveling. How do I get my new Medicare Card.

    Is it possible to have it mailed to where we are for right now?

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