113 thoughts on “How to Create a my Social Security Account

  1. Help! I am a Canadian resident but I have started to visit the USA for a few months in the winter. Would that US address qualify as my valid USA address?

  2. Greetings, I’ve been told that every attempt I’ve made to create an account has failed because of the lock on my credit file – thanks to the USOPM data breach. I’ve sent two registered envelopes to Equifax, with everything they told me they needed the first time and all the additional material they said they needed the second time. The only thing it accomplished is that they notified me that they changed my credit file to my full middle name. What can I do? Thanks!

  3. Hello Ihave sent you a request by mail regarding the benifits for my son Andrew Truman Soudah which were not received since FEBRUARY until today my SSN is *** – ** – *** DOB 7-26-2002

  4. My husband retired 12/31/17, and on 9/27/17 we signed him up for SS to begin January 2018. He received his first check mid-February. Why is that? One of the questions on the website was WHEN DO YOU WANT YOUR SS TO BEGIN? We entered January 2018, expecting his first check in January.

    • Hi Theresa! Social Security benefits are paid the month after they are due. So, for instance, if you want your benefits to begin with the month of January, you will receive your first benefit payment in February.

  5. I have registered in the past, but cannot remember what information I provided. Need help logging in, please

    • Hi Peggy! If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks.

    • The Social Security Act sets out a strict definition for disability. We pay disability benefits to people who are unable to work because of a medical condition that is expected to last one year or more or to end in death. However, if a person believes they are disabled and meets our definition of disability, we encourage them to apply for disability as soon as they became disabled.
      You can apply online, which is quick and easy. You can also apply by calling our toll free number at 1-800-772-1213 from 7 a.m. to 7 p.m. Monday through Friday. Or you can contact your local Social Security office directly. We hope this information helps!

    • Thank you for your question, Enrique. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet.
      We recommend that individuals living outside the United States contact their local U.S. embassy or consulate for any assistance related to Social Security programs and benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad.

      • The US Embassy no longer will work with SS because it is like talking to the bottom of the ocean. There is a SS office in Manila (I live in Vietnam) but they are useless and everyone knows this except SS USA. Thank you

  6. I am retired and drawing social security. I also live overseas at this time. It would be a great value to personnel such as myself to be able to creat an account but at this time it is not possible since I don’t have a valid u.s. mailing address. Is there a future change in the system to allow this to be accomplished? Thanks kindlly.

  7. I’m currently a SS beneficiary since the year of 1999. I’m over 65 years old and will have two adopted children ( age of 9 & 10) soon. Are they entitled to get SS benefits on my records?

  8. Having a address at the Retired Activities Office (PSC517) FPO AP 96517 is not considered a valid US address.

  9. If someone applied for Social Security Disability and after trying 4 times to receive the benefit, then has partial SSDI and SSI combined for a monthly payment and then a year later started working and did until they could not work at all because of acquiring lung cancer is this legal? The beneficiary drew benefits for over 15 years but also worked every night including weekends as a bar manager selling liquor or a bar maid but was paid under the table so there would not be any record or earnings. They still kept receiving the SSI/SSDI each month. They died 4 years ago.

  10. I do not trust anything electronic these days as systems are hacked almost every day. If I have a ssa, and your system is hacked and I loose money as a result will you make good any losses I suffer? I think not, as even banks will not cover any loss I suffer as a result of there system being hacked. Hello!!!!!

  11. When will Americans living abroad, like myself, be able to log in on line and do everything I could do in Social Security when I was living inside the CONUS? I just can’t understand, when my bank and my credit union allow me to do as I always did when living in the U.S.

    I am looking for a positive, very positive reply. hehehe

  12. Good morning:
    I am a US citizen. I live in Lebanon since 7 years already and I don’t have a U.S. mailing address. Can the system be adjusted so that I can create a My Social Security Account despite not having a U.S. mailing address? I can provide the mailing address that I have here in Lebanon. Thank you so much.

  13. I am the CEO-Administrator-President Director General of FINCORPS GROUP INC.FCG BANK,a Worldwide Humanitarian Services for Aid and Assistance,with Head Office ear marked for Washington D.C.

  14. I have attempted to set up an account twice. Each time I have been unable to do so because I continue to get the message that my username is already in use. Does not make any difference how unique a username that I try to use, I continue to get the message that it is already in use, and that cannot be the case!

  15. Hello, I tried to sign-up to my SS but I do not have a credit card, I do not pay taxes because I am 68 and do not have the required income and so my account was frozen. I live in Vietnam and contacted SS Manila but they never reply. Is it possible to un-freeze my account and please tell me how I do this. Thank you

    • In order to protect your privacy, SSA cannot keep data there is no business reason to retain. Therefore, SSA uses Equifax to verify additional information about you. If you don’t want intrusive government then SSA must rely on a trusted partner to verify your identity. That said, only about 50% of online registration attempts work as a result.

  16. I haven’t visited my social security email account in months and I had had forgotten my password and had to send for a temporary one. I see on this news letter someone has visited 5 times already. Could you explain?
    So I wonder if someone else is hacking my account?

  17. IMHO does not work. Tried several times. No code sent; only message that ” someone” had requested my username. Tried again and again. Am I dumb? I am old

  18. I have sole custody of my now almost 7 yr old nephew since he was 5 months old. No relationship or contact with birth mother since & she has no idea who his father is. Can my nephew receive benefits on my account, I’m retired? If I pass prior to him being an adult, can he receive benefits with an assigned payee to look out for his best interest?

  19. The site doesn’t work when I added my e-mail address an SSN and DOB It come up with a message who are you? I get SSA so I know that something is wrong with the link. Of course I am Overseas and the site By many say it doesn’t work I find that to be true. But when I check for problems their are none except it says The link might be broken. .

  20. Dear Sir/Madam,
    may i have procedures to open s.s. accounts and what bank are recommended in Baguio, Philippines.
    what forms to have my monthly send to a different bank? For some banks – must keep high $ 200.00 balance to maintain etc. pls. help.
    thank you.

    • Hello Floyd. If you live outside the United States you can choose to receive your Retirement, Survivors, and Disability Insurance (RSDI) benefits electronically. To receive benefits electronically, you must live in a country where we can send benefits. Special rules apply if you are in a country where we cannot send payments.
      If you live outside the United States, in a country where we can send payments, you can use direct deposit to a:
      •U.S. financial institution; or
      •Financial institution in any country that has an international direct deposit agreement.
      To find out which countries qualify, go to “Your Payments While You Are Outside The United States“. Thanks!

  21. I live in France and I receive Social Security benefits. I do not have a permanant address or telephone number in the States.
    How can I have “my Social Security Account”?

    • Hello George! The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet.
      For assistance related to your Social Security benefits, please contact your local U.S. embassy or consulate. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this helps.

  22. I have seen the message many times to open a “my account” online to deal with all sorts of things having to do with my Social Security.

    Because I am a U.S. citizen living in Canada, this option is unfortunately not available to me (very disappointing).

    Will this ever change or will I be forever “banned” from opening an account online?
    Any information you can offer would be greatly appreciated. I’m sure there are thousands of us in this situation.

    Liz Cunningham

    • We are sorry for the inconvenience, Elizabeth. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. For assistance related to your Social Security benefits, please contact your local U.S. embassy or consulate. Also, our Office of International Operations home page provides more information to assist our customers living abroad.
      In your case, you can also use the Canadian Service Area Directory to determine which Resident Office is near you. Thank you for your feedback!

  23. if i follow all the prompts and fill in all the answers, why in the world can’t i create an account, and how the hell do I get help if SSA will not take my calls. if this is my tax dollars at work, one of you is overpaid.

    • If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.

  24. I pressed on the link for information on divorce and if I was entitled to his work record, it only opened another tab! When in the office year’s ago they told me I couldn’t receive his benefit amount because he was receiving SSI? Don’t know if it’s correct but I do know he’s receiving it fraudulently because he’s driving a taxi and making over 1,200 a week and living with his sister he’s had many lawsuits that he signed over to his sister the reason I’ve done nothing is I’m not sure if I remember his social security number and I’m afraid of him also!

    • Hi Lea! For a copy of a W-2, you should contact your employer’s human resource or personnel office. If you are referring to the Form SSA-1099 showing the amount of benefits paid to SSA beneficiaries during last year, you can request a replacement SSA-1099 for Tax Year 2017, by using your personal my Social Security account.
      We hope this helps !

  25. I pressed on the link for information on divorce and if I was entitled to his work record, it only opened another tab! When in the office year’s ago they told me I couldn’t receive his benefit amount because he was receiving SSI? Don’t know if it’s correct but I do know he’s receiving it fraudulently because he’s driving a taxi and making over 1,200 a week and living with his sister he’s had many lawsuits that he signed over to his sister the reason I’ve done nothing is I’m not sure if I remember his social security number and I’m afraid of him also!

  26. I had an account didn’t use it for awhile. Forgot my login information. Called social security to delete it and start over. Says I can’t make an account with the ss# I used. Ok

    • If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.
      Thanks!

  27. on 4/18/18 I did not request a change to my account. I need my account unlocked so that I can sign in. The password was not recognized.

    • If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

    • Hi Michael, if you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  28. I was 61 in January, and I need to know when I start working on Social Security benefits. I know I start receiving them at 62, but I don’t know how much I will receive and how I will receive it. Please let me know.

  29. Greetings, My name is Enrique Cavazos Jr, my SS# *** – ** – *** DOB 02-15-1960 I am on disability due to a birth defect. My check is $750.00 and I give 10% to my Church every month. May I file a short 1040 on my Church tithing? What is the largest amount I can give without having issues with my check? I wish to work to fulfill the 3 credits needed for Retirement but, my Orbital Prosthesis needs replacing, and Health Spring Plus, will not pay for it and a past Employer, asked me not to work in the front office so, customers would not notice my Prosthesis. My Late Mother, would buy me things when my funds where Low and as of Feb 20th 2018, the LORD JESUS CHRIST has called her Home; and while I have been dealing with Andropause, I, feel sad most of the time cause we were inseparable.

    • Hello Enrique, for income tax questions, you will need to contact the IRS. Their toll-free number is 1-800-829-1040.
      Just a reminder – Please be cautious about posting personal information on social media channels. Thanks!

    • We’re sorry that you are having difficulty creating an account, Nikki. If you are unable to create an account or encounter a problem with your my Social Security account, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), at the voice prompt, say “helpdesk”. Representatives are available Monday through Friday, from 7 a.m. to 7 p.m. Thanks!

  30. I am a USA Citizin , but i live overseas in Italy so i do not have a US mail address….Is there any other way i can open a social security account so i can look at my past social security records…….Thank you…

    • We are sorry for the inconvenience, Anthony. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. If you would like to receive your Social Security Statement by mail, please print and complete a “Request For Social Security Statement” (Form SSA-7004) and mail it to the address provided on the form.
      For assistance related to your Social Security benefits, please contact your local U.S. embassy or consulate. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this information helps!

  31. I live overseas as such cannot create an account.
    There is no information about how to get info about my retirement. Kindly advise asap.

  32. My husband and I have been trying, without success, to create a personal Social Security Account for me. I am presently drawing Social Security benefits based solely on my husband’s earnings. When I apply I for an account, I get a series of question pertaining to mortgage payments and other financial encumbrances which do not apply to me. My husband and I own our home outright and we have no financial debt other than a credit card account which we pay off every month. I keep getting a statement saying that the SS Administration has no record of me although I have been receiving SS benefits for more than 10 years, Help!!
    Ingeborg M. Schmidt
    *** – ** – ***

  33. I was trying to create an social Security account – your system said i could not create an acct.

    Who do I call or schedule an appointment with?

  34. I tried to set up an account. But all the questions asked to verify my identity were not relevant to my personal info. Not the right questions and offered responses. I think you mis-identified me. And now I’m locked out. What recourse to a reedy do I have?

    • We’re sorry to hear you’re having difficulty accessing your my Social Security account, Thelma. Please call our dedicated my Social Security-Hotline at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk” or contact your local Social Security office. Thanks!

  35. I need an address to write to your uncollectable department . IRS informed me several years ago that I was placed oin an uncollectible status. But i do not know the details of what being placed in an uncollectable status mean.

    I am 72 years old with multibple medical problems,Could not find a job so retired with SSA at the age of about 62. Because of my age could only find work in retail that was physically exhausting. have been working retail since 2012 and only not making $9.00 an hour one day a week. biut because of my health unable to even do that.
    I need to know all the laws of IRS regarding my property, and my wll being. Have beeb cakkubg IRS for about 2 and 1/2 years but can never talk to anyone. and there is no longer a prompt to address for IRS to call lme backi.

    PLEASE HELP.
    Anna .E. Phillips
    :Last 4 SS NOs: 2150

    Thank you Anna E. Phillips

  36. Dear Sirs Madames: My name is Mark D. Kikuchi and I have made several attempts to inform SSA of ‘Change of Address’ W/O success online and/or via telephone IE: In attempts to create an account in order to ‘change residence address’ creating an account has all but failed in trying to report my new address which is now as follows>’1659 Highway 28 West, Ephrata, WA 98823’…. Thank you for you attention and any special accomidation(s) you can provide, M.D. Kikuchi 04/14/18 15:25

    • If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.
      Unfortunately, but for security reasons, we do not have access to personal records in this blog.
      Please contact your local office. If you are unable to visit the local office, you can call our toll free number at 1-800-772-1213, representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the week. Thanks.

  37. I have tried to create an account , but I live in Mexico and have been told that they will not accept my application

    • Hello Donald. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet.
      You will need a U.S. address to register and create a my Social Security account, but you do not need a U.S. address to file online for benefits.
      We recommend that individuals living outside the United States contact their local U.S. embassy or consulate for any assistance related to Social Security programs and benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this helps!

  38. I have had Medicare A (Hospital Only since April 1997 yet when I spent 4 days (November 27- 30) this option was denied saying I had a plan (???) which has been cancelled in 2003! All I have is the VA and Kaiser! Request this item be rectified and that San Joaquin receive whatever they are entitled to for that hospitalization! Also, on the 18th I will be admitted for a hernia operation. San Joaquin said to get this situation cleared up or I will have to remit additional co pays! At 86 I cannot afford this. If need be, I will file a complaint with my congressman, Mr. Valadao.

    • Unfortunately, but for security reasons, we do not have access to personal records in this blog. Please continue working with your local office. If you are unable to visit the local office, you can call our toll free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the week. Thanks!

  39. Tom N.Nguyen
    S/S *** – ** – ***
    3241 Neveda Ave
    Elmonte, CA 91731
    (626)226-3574
    Email: tomnguyen99@gmail.com

    Subject: “ Incorrect benefit direct deposit “
    Dear Sir/Lady:
    There is an issue has been happened while SSA direct deposit my benefit to my checking account at Wells Fargo Bank on March 21, 2018, it is incorrect with amount $750.00 instead of $787.00 monthly.
    Therefore, I request you investigate to this issue. I would appreciate your consideration.

    Best Regards,

    Tom N.Nguyen
    p.s. enclosure copied mail from customer serviece of Wells Fargo Bank:
    Subject: Re: Transfer and deposit questions (KMM64672494V41314L0KM)
    From:Customer Service
    03/27/2018 02:02 AM
    Contact Us
    Dear Tam Nguyen:
    I understand your concern regarding a direct deposit.
    Thank you for contacting Wells Fargo. My name is Sai Tanuj, and I
    appreciate the opportunity to address your concerns.

    I realize how concerning it is when your deposit posted incorrectly.

    I reviewed your account number ending in 6366 and our records show that
    a direct deposit has been posted in the amount of $750.00 on 03/21/2018.

    Please contact the Social Security Administration for more information
    about the direct deposit you were expecting.
    If you have any further questions, please reply to this email or call us
    anytime at 1-800-TO-WELLS (1-800-869-3557).

    Thank you. We appreciate your business.
    Wells Fargo
    Sincerely,
    Sai Tanuj P.

    • Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot answer your question at this time. One of our representatives should be able to provide you with an explanation. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week.
      Just a reminder – Please be cautious about posting personal information on any social media channels. Thanks!

  40. how to open this accounts without social security number of my late father wwII homeless veteran? and I dont have social security number how to open this ss account without ssn?

    • If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.

  41. Created an account years ago, have changed email and can’t remember email used to set up account. Cannot create a new account and cannot access registered account because email account cannot be found.

    • If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  42. How to schedule an appointment in person to apply for my social security benefits? I turn 62 this year and plan on taking them at that time….,,

  43. My name MRS. DEBORAH A. KERSTING, formally WILSON and maiden last name RIVERA. my DOB: 07/14/1955. My mother maiden name was HERNANDEZ. My present address: 6 Christamon South, Irvine, CA 92620.

    I am reluctant to use my social security over the inter-net.

    I realize you have sent me in the past words to open my social security account, in order to verify employment information. Here I am request help again with a password and opening my S.S. account. HELP!

    04/17/2018.

    • If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.
      Just a reminder – We do not have access to personal information. Please be cautious about posting personal information on any social media channels. Thanks!

  44. i I have an account, however, I have misplaced or never had an activation code and without it I can not get into my account to request a replacement SS Card Will you be able to assist me? Thank you

  45. I I just finished filling this comment space out, requesting assistance in obtaining an activation code which I do not have for whatever reason: lost it or never had one. I appreciate your assistance. Thank you

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