Online Services

How to Create a my Social Security Account

April 9, 2018 • By

Last Updated: August 19, 2021

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

How to create a my Social Security account, S S A Publication 05-10378, Infographic


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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Comments

  1. Christine D.

    I am trying to find out the status of my benefit application but as I don’t have a US address I can’t set up an online account. Is there an email address I can contact to get this information?

  2. Carol E.

    Hello I’m going to try to call my local Social Security office today. I called the national office yesterday. My father’s email was compromised. We need to change the email address on his account. It won’t allow us to do that. That’s all we want to do. I need to make sure his money isn’t getting filtered out to a grifter or whatever. It is on direct deposit, but I want to have him have access to his account online to keep an eye on things. He doesn’t remember his password on the hacked email account. Help!

  3. Colleen

    I am wondering how to either set up a SSN account or receive information about my benefits. The online account doesn’t let me enter a Canadian address. I am a Canadian citizen who lived and worked in the US for over 20 years. I am now living back in Canada and want to keep on top of what benefits I have.

    • Ann C.

      Hi, Colleen. Since you are living outside of the U.S. you can contact your local Federal Benefits Unit for any assistance related to Social Security benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this helps.

  4. Ronakld E.

    Is the site down for social security. I called my siste in Georgia and she says its up. I just happen to be out of the country and have always been ale to open it from Colombia except today

    • Vonda

      Hi Ronakld, thanks for checking in with us. Over the weekend we experienced intermittent issues with some of our online services, including my Social Security accounts. We identified the cause and have fixed the issue. Our online services are currently available and fully operational. We apologize for any inconvenience this may have caused.

  5. Roger

    trying to find out what I pay out of my social security each month for medicare

    • Vonda

      Hi Roger, thank you for using our blog to ask your question. The standard Medicare Part B premium for medical insurance in 2021 is $148.50.

  6. Chris

    I’ve had an account for years. Now when I go back and try to log in, I’m told I need to finish setting up my account and enter an Activation Code I was never provided. How do I get an activation code so that I can get back into my account?

    • Vonda

      Hi Chris, thanks for using our blog. Sorry to hear you are having difficulties creating a my Social Security account. For assistance with your account, you may call us at 1-800-772-1213 (TTY 1-800-325-0778) or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  7. Seth.

    Hello, I have been trying to create an account so I can begin to take back control of my SSN after finding out it is being used in other states only to get stuck on step 6. The system is not accepting any of my information and will not move forward. Also the switchboards have been so clogged down I haven’t been able to get through.

    • Vonda

      Hi Seth, thanks for using our blog. Sorry to hear about the difficulties you are experiencing. You can call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  8. Dr. C.

    Your form to create an account isn’t working. It has been inoperative for 2 days. How do we change deposit info when your website doesn’t work? Dr. Chadwell

    • Vonda

      Hi Dr. Chadwell, thanks for using our blog. Check out our Frequently Asked Questions web page for details on how to sign up or change direct deposit. We hope this helps!

  9. Chris

    Hi I’ve tried for six months to create a My Social Security Account to get a replacement SS card and it keeps saying my account is blocked and I call SSA they unblock it find no problems and again it blocks it. I have checked to see if I have any credit holds and there is none all credit is great I can’t get help online or on the phone, and my local office isn’t helpful either

    • Vonda

      Hi Chris. Sorry to hear about the difficulties you are experiencing with your my Social Security account. Check out our Social Security and Coronavirus web page for details on getting help with your Social Security number.

    • Dr. C.

      Suddenly, after reading several comments, I understand I’ve had my precious TIME wasted by feds…again! We suck sharks as a gov system. If there’s a completely backwards choice, that’s the one guaranteed to be chosen vs COMMON SENSE. Common sense dictates SOCSEC IRS etc…are internet WEBSITES & should be “OPEN” 24/7! NEVER closed! Maintenance should be scheduled & feds need to be TRANSPARENT about POSTING THE SCHEDULE FOR MAINTENANCE…smh

  10. Constantin

    Hello, I’m Canadian and trying to create an account but the form I found online has no provisions to type in the province name, the country name and postal code. Is there a different online form I can use to set up my social security account?

    Thank you

    • Vonda

      Hi Constantin, thanks for using our blog. At this time you must have a U. S. mailing address to create or access your online account. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet.

      Even though you are unable to create a my Social Security account, you may still file benefit applications online.

      • Rita

        Your actually giving a Canadian advice on how to file a Social Security account, without noting that it is U.S. citizens? This seems secure.

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