Comments

1. Roman H.

   March 2, 2021 3:59PM

   I do not have an ID or drivers license only my birth certificate I tried to set up my account but it says I’m locked out every time. And they said I got an activation code but I never did.

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     Vonda

     March 3, 2021 9:54AM

     Hi Roman, thanks for using our blog. Sorry to hear you are having difficulties creating a my Social Security account. For assistance with your account, you may call us at 1-800-772-1213 (TTY 1-800-325-0778) or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

2. Christina M.

   March 1, 2021 3:44AM

   I’ve had an account for a few years; I logged on 8-10 days ago with a problem. I went to log in on Friday and my ID could not be verified. I tried creating a new user account, but one already existed, which I knew. Then I tried resetting the password and received a message ‘ID cannot be Verified’. Why has this occurred and how can it be fixed? Kindly let me know

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     Vonda

     March 1, 2021 1:49PM

     Hi Christina, thanks for using our blog. Sorry to hear you are having difficulties creating a my Social Security account. For assistance with your account, you may call us at 1-800-772-1213 (TTY 1-800-325-0778) or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

3. Tabitha S.

   February 27, 2021 8:59PM

   I am trying to report my aunt’s benefits online. I am her payee. I cannot get thru to anything! Not even on her account. So, how is one to report the benefits?

4. Leo M.

   February 26, 2021 12:02PM

   Been trying to create an My Social Security accounts for months and having no luck. Tried calling SS and can’t get though. Need Help!

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     Vonda

     February 26, 2021 5:01PM

     Hi Leo, thanks for using our blog. Sorry to hear you are having difficulties creating a my Social Security account. For assistance with your account, you may call us at 1-800-772-1213 (TTY 1-800-325-0778) or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

5. Emília

   February 25, 2021 12:31PM

   My one time activation code expired, how can I whet another one to activate my account?

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     Vonda

     February 25, 2021 3:04PM

     Hi Emilia, thanks for using our blog to ask your question. When you are creating an account, you can choose to take photos of your ID or input your ID and financial information. Once that process is completed, you will be asked how you would like to get your activation code: Text, Email or Mail.

     If you continue to have difficulties with your account, you may call us at 1-800-772-1213 (TTY 1-800-325-0778) or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

6. Roxanne J.

   February 22, 2021 4:46PM

   i cant sign in i have a user name and password but didnt get a security code and it wont let me create a new account

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     Vonda

     February 23, 2021 9:33AM

     Hi Roxanne, thanks for using our blog. Once you sign in to your my Social Security account using your username and password, it will then ask you to verify your cell phone number and/or your email address. Once you verify that it is correct, you will receive the security code.

     If you continue to experience difficulties, you may call us at 1-800-772-1213 (TTY 1-800-325-0778) or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

7. Kathleen C.

   February 22, 2021 4:34PM

   Several weeks ago I requested a temporary password for my social security account. I received the password today, however, I have been unable to locate the area on this website where I enter the temporary password so I can set up my password. Please help; this is the second time I have tried to get this issue resolved. Thank you

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     Vonda

     February 23, 2021 9:30AM

     Hi Kathleen, thanks for using our blog. You will sign in to your my Social Security account using your username and temporary password. Once signed in, you will be prompted to change your password. We hope this helps!

8. Vickie B.

   February 21, 2021 12:23PM

   How do I verify a user name. I can’t get any farther

9. Emily

   February 20, 2021 4:13PM

   I no longer have access to the email and phone number I had when I setup my ssa. How can I change the email and phone number, so I can get access?

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     Vonda

     February 22, 2021 10:44AM

     Hi Emily, thank you for your question. After you sign in to your my Social Security account, you can update your email address and telephone number. After inputting your username and password, you will be at the security code screen. If you mark the box “I cannot access the options listed above”, we will send you a letter with a reset code and instructions. We hope this helps!

10. SKB

    February 18, 2021 3:45PM

    What is the URL address for the “Terms of Service” that users of “mySocialSecurity” online accounts must agree to when setting up their account? I spent a half hour trying to find this page. Your help would be appreciated.

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      Vonda

      February 19, 2021 9:24AM

      Hi SKB. Click here for the Terms of Service. We hope this helps!

Comments are closed.