Customer Service Is What We Do
Reading Time: 1 MinuteLast Updated: August 19, 2021
Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.
“My experience with SSA has always been positive.”–Edward M.
This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.
Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services. And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.
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Tags: online services
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Doug Walker, Deputy Commissioner, Communications
Deputy Commissioner, Office of Communications
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Melissa W.
My sister and I have been filing paperwork for my dads benefits since August 2017 we keep being told that they never got the paperwork even after I went down to the office here in Reno Nevada and filed it in person over 2 months ago. She went to her local office in Victoria Texas only to be told no paperwork has been filed. I have a stamp proving the paperwork was filed so tell me how two different offices lose paperwork??? This is getting a bit ridiculous don’t you think
Bruce`
Horrible customer service.
Impossible to get through without waiting an hour.
R.F.
We’re sorry that you had difficulty reaching someone by phone, Bruce. We may have been experiencing higher than normal call volume. Generally, you will have a shorter wait time if you call later during the week or later during the day. Representatives at our toll-free number, 1-800-772-1213 (TTY 1-800-325-0778), are available Monday through Friday, between 7 a.m. and 7 p.m.
Remember, many services, including applying for Retirement, Disability and Medicare benefits, are conveniently available anytime at our website. You can create a my Social Security account to review your earnings record and to get estimates of your future benefits. Also, through our Blog and Facebook page, we respond to questions and provide general information about our programs. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media.
We care about our customers and our representatives are working as fast as they can to resolve all inquiries, process new claims, and reduce backlogs.
We hope you try us again. Thanks!
KATHY L.
WHY CANT I FIND EMAIL OR CONTACT NUMBERS FOR ANY CUSTOMER SERVICE? I RECEIVED A CALL BACK FROM SSA AND WOULD LIKE TO ASK FOR ANOTHER ONE BUT CANT FIND ANY INFO! AND DONT TELL ME TO CALL THE 800 NUMBER AGAIN – TERRIBLE SERVICE….
Vickie
what is the social security award letter 2018
Linda
I cannot find an answer to my question on the web pages.
I am 64 years of age, can I collect ss on my spouse benefits (who is 65) if he is not yet collecting ss?
Bill S.
Can I sign up for medicare outside of my county?
Suzanne J.
My e-file forms were rejected due to birth date discrepancy. How do i check or correct this situation?
sanjeev
does your toll free numbers 18007721213 follow Eastern or Pacific time clocks???
Brenda S.
If my husband is utilizing an advantage plan, does he still need part C and D? If not does he need to do anything to update his plan with medicare? This will help me in the decision process when signing up for medicare coverage in June.
Margaret H.
Where do I send an overpayment for social security to?