General, Online Services

Customer Service Is What We Do

October 3, 2016 • By

Reading Time: 1 Minute

Last Updated: August 19, 2021

customer-service

Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.

“My experience with SSA has always been positive.”–Edward M.

This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.

Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services.  And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.

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About the Author

Doug Walker, Deputy Commissioner, Communications

Deputy Commissioner, Office of Communications

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Comments

  1. Shelly

    I am getting money taking out of my check every month. I don’t know why.. Can you please help me?

    • R.F.

      Hi Shelly. Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot answer your question at this time. One of our representatives should be able to provide you with an explanation. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks.

  2. Janice L.

    I talked to a lady today at the ssa after waiting an hour and fifteen minutes .She obviously hates her job !She was very unprofessional and she hung up on me after I waited that long !!!She doesn’t deserve her job and I can gaurantee I am going to file a complaint on her even though I feel it won’t do any good .I have been treated poorly many times by these peolple and I am about over it!!!!!

    • R.F.

      Hello Janice. We apologize and we regret to hear you did not receive the level of customer service you expected. To submit your comment, complaint or suggestion, you can write to us or send us an email message.
      Please keep in mind that many of our services are conveniently available anytime at our website.
      We encourage our customers to create a my Social Security account. With a personal my Social Security account, you can manage your benefits or you can get estimates of your retirement, disability, and survivors benefits, review your earnings record and much more.
      We appreciate your feedback, and thank you for bringing this to our attention.

  3. Craig L.

    why is it so hard to talk to a live person to report fraud that somebody is working and collecting Social Security and Medicaid benefits why is it so hard to talk to a live Human individual you have to go through all these steps just to hear waiting music and you still don’t know if you’re going to talk to anybody

  4. Angela m.

    I was supposed to receive my benefits with direct mail today and didn’t receive it yet

  5. Martin A.

    i try to get hold of the ss office in worthington ohio office and my laywer has tried for months left messages and nothing to what up with my claim of disability can you see why their not replying

  6. Donald G.

    Please advise monthly directly deposit SS check has not been received. Please advise

    • R.F.

      Hello Donald, if your payment is lost or stolen, contact us at 1-800-772-1213 (TTY 1-800-325-0778) or contact your local Social Security office. We will review the case and if the payment is due, we will replace it.
      If your regularly scheduled payment date falls on a Saturday, Sunday or legal public holiday, benefits will be paid the business day before your due date.
      See Schedule of Social Security Payments for more information.

  7. Donald G.

    I have not received SS check for this month. Please advise

    • R.F.

      Hello Donald, if your payment is lost or stolen, contact us at 1-800-772-1213 (TTY 1-800-325-0778) or contact your local Social Security office. We will review the case and if the payment is due, we will replace it.
      If your regularly scheduled payment date falls on a Saturday, Sunday or legal public holiday, benefits will be paid the business day before your due date.
      See Schedule of Social Security Payments for more information.

  8. Dallas M.

    I an still employed so i take my w2 to the local office every year (jan-feb) to have my penalty reduced and wages upgrated. I have been doing this for 13 years. I did this last week and was told that you do not do this now and must wait till 2019 to get my update check.
    Is what i was told true?

  9. Rodica N.

    I changed my address from Queens county to Suffolk County from February 1, 2018 and I informed online SSA. Now I’m living at the new address and I can’t sign in to my soc.service. I forget the password, i wanted to resset the password but I can’t. You refuse me because you don’t find my informations in your System, asking to apply again after 24hrs? The same story. I have my SS card for more than 40 yrs an never had this kind of problems. Maybe, you didn’t updated my informations regarding the new address in your system? I can’t apply for another account, because you tell me that I have one. Ok. I have one but I can’t access this one and there is no way to access it. I have also problems with Medicaid Benefit card, both in Queens and in Suffolk…I am not in system. It’s terrible! I’m 76 yrs old, a sick women w/disability and I can’t even go to doctors, I can’t schedule a transportation nothing …because I am not in your system !!!???
    Thank you for any help.

  10. Deborah L.

    What can I do when I have an account and forget my User name and Password?

Comments are closed.