Customer Service Is What We Do
Reading Time: 1 MinuteLast Updated: August 19, 2021
Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.
“My experience with SSA has always been positive.”–Edward M.
This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.
Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services. And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.
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Tags: online services
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Doug Walker, Deputy Commissioner, Communications
Deputy Commissioner, Office of Communications
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Odali O.
I am calling since 7 am today Monday because my check is not at the bank, the recording machine say OFFICES OPEN AT 7 AM, but nobody answer. What is going on? I need to talk urgent.
Shauna P.
I received a call today that was a precorded voice asking if I was 65, I said yes. Then Sam came on the line and said this is Medicare, I thought it was weird. Sam asked do you have Medicare or Tiricare. (How would anyone know this)? I said Tricare and then he hang up. Then I new it was a SCAM. Do I need to do anything? I didn’t give any other information. SS number I wouldn’t ever tell that. The # 423 299-6544. When I called it back it’s not a working number.
JoAnne M.
I just filled out the form, online, for Medicare, but after clicking the “submit” box, I didn’t see what I should do next. Or is there anything else I need to do? Thank you,
R.F.
Hi JoAnne! If you’re referring to applying for Medicare online, after you’re finished, we will contact you with any updates or questions we may have about your information. You can go to http://www.socialsecurity.gov and sign in or create a my Social Security account to check the status of your completed application.
If you need further assistance, please call our toll free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m.
Shari S.
It has been several weeks since I filed a request at the Dallas Office to be rep payee for my daughter who is schizo-affective. I have not yet received a response to said request,. The Dallas Office does not answer the phone. How do I determine the status of my request?
R.F.
Hi Shari! We apologize for the long wait. We have referred your inquiry to our Operations staff to follow up and to take corrective action as necessary. We appreciate your feedback, and thank you for bringing this to our attention.
gerald w.
please, my home address of 67108 old odanah rd, Ashland, wi. 54808 has NOT changed. my medical insurance is questioning this.
R.F.
If you get Social Security benefits (retirement, survivors, or disability) or are enrolled in Medicare, you can change your address online by using a my Social Security account.
Just a reminder – We do not have access to personal information, therefore, we do not do direct messaging in this venue. We can not make changes or update your records.
Please be cautious about posting personal information on social media and communicating personal information via email. Thanks!
gerald w.
I changed banks that my SSA checks we deposited in from one in Wisconsin to one in Florida for personal financial reasons but never changed my home address during this process: home address is 67108 old odanah rd. , Ashland Wisconsin 54806 . this is still my home address but because of the bank change my Wisconsin medical insurance was notified that I am now living in florida. I can visit my grandsons widow in florida but not live there. I own my home in Wisconsin. can SSA rectify this on their records. thank you
Linda r.
You guys are worthless and do NOT deserve a pay check ! Never get a human!!!!! This is wrong you are there to help us which you refuse to do ‼️‼️‼️‼️Give us a human with in 10 minutes time ‼️I’m suppose to refund money cannot do it since I can’t reach a person for help‼️I really like to tell what I think about you ……… people‼️
Linda r.
You are a piece of shit
Calvin T.
My wife has been receiving spousal benefits on my account. She would like to start receiving her full SS benefits from her own account instead. Can you tell me how this change can be accomplished? She has been calling SSA but has been unable to get through. Any help will be appreciated. Thank you in advance.
Barbara C.
I receive SSI am I allowed to work 20 hours a week
R.F.
Hi Barbara! Please see “Understanding Supplemental Security Income SSI Work Incentives” for information on this topic. Thanks!
Darryl E.
Customer service is your business? Seriously? Wait times on the 800 number 45 minutes or longer several times to get an I don’t know and even told to go to my local office. Local office number not published. I went to my local office and was harrassed to the point I had to call the police because I wasn’t allowed in with my service dog. SOCIAL SECURITY DOESN’T KNOW THE RULES ON SERVICE DOGS? UNACCEPTABLE AT BEST!! I have called several times and and been transferred to my so called claims manager, who has yet to be identified by name to me, and of course won’t call me back. I have an award letter that even the local office can’t decypher and as a result they refuse to even talk with me over the phone. I have had no income for a year, I’m not allowed to work and no one could care less. It’s no small wonder that people hate government. Any time government is involved it is nothing more than chasing your own tail.
R.F.
Hello Darryl. We apologize and we regret to hear you did not receive the level of customer service you expected.
Unfortunately, but for security reasons, we do not have access to personal records in this blog. Please continue working with your local office. You can request to speak with the manager to see how we can help to expedite resolution of your situation.
If you wish to contact us directly, and want to submit your comment, complaint or suggestion, you can write to us or send us an email message. Thanks.