Customer Service Is What We Do
Reading Time: 1 MinuteLast Updated: August 19, 2021
Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.
“My experience with SSA has always been positive.”–Edward M.
This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.
Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services. And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.
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Tags: online services
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Doug Walker, Deputy Commissioner, Communications
Deputy Commissioner, Office of Communications
Comments
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nick
bullshit wait half hour and person starts to answer and line goes , call back -they are CLOSED
du friest wie ein schwein
Lynn W.
When I call the 800 number I get a message that no representatives are available and to call back. Really? How many times am I supposed to call back at a more convenient time for SSA? I worked all my life, and this is MY money you are distributing back to me! The least you could do is answer the phone regarding a matter not addressed on your website.
R.F.
Hello Lynn. We’re sorry that you had difficulty reaching someone by phone. We may have been experiencing higher than normal call volume.
Generally, when calling us, you will have a shorter wait time if you call later during the day or later during the week. Representatives at our toll-free number 1-800-772-1213 (TTY 1-800-325-0778), are available Monday through Friday, between 7 a.m. and 7 p.m.
Please keep in mind that many services, including applying for Retirement, Disability and Medicare benefits, are conveniently available anytime at our website.
You can create a my Social Security account to review your earnings record and to get estimates of your future benefits.
Also, through our Blog and Facebook page, we respond to questions and provide general information about our programs. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media.
We care about our customers and our representatives are working as fast as they can to resolve all inquiries, process new claims, and reduce backlogs.
We hope you try us again. Thanks!
william
Nope – you are always “experiencing a higher call volume than normal.” A little more candor would be refreshing.
LUDDY K.
WHEN WILL THE MAY SOCIAL SECURITY CHECK BE DELIVERED
R.F.
See Schedule of Social Security Payments for this information.
LUDDY K.
WHEN WILL THE MAY SOCIAL SECURITY CHECK BE GELIVERED
patricia W.
The telepohone service access and in-office access is horrible. Every time I called it is over an hour wait and when visiting the office it take an average of 3 hours. That is obserd for issues that cannot be taken care of online. SSA needs to hire more people to handle the load they appearently cannot handle. I needed to just report a death of a family memeber and the last thing I wanted to do was be on hold for an hour and a half!!!!
nick
u r so right they are pathetic , slow overpaid gov workers
Pawel A.
SSA form for Social benefit payment(s) (Weather or not to the same effect as SSA-8 ) I have in person given, to USPS Office in 1’st half of February 2018 and have gotten the $50 insured receipt. Envelope with social security form all filled up, went to my official neighborhood office 27650 FARMINGTON Rd in Farm. Hills MI, 48334
Lets contact or call Farm. Hills Branch, because calling them to share their phone number with the county’s people is like Me running good 5 Kilometers around all home orchard ridge buildings in a marathon few months ago! I came in after 12th near by OCC Graduated with B in 2000 and B+ FINE STARVING ARTIST Graduate 2003 and still a good person with own phone and own e-mail
Last address
31136 Beach walk Apt. 2203 NOVI, MI 48377
Pawel A.
SSA form for Social benefit payment(s) after deceased Dad 12-10-1998 (Weather or not to the same effect as SSA-8 ) I have in person given to USPS Office in February 2018 and have gotten the $50 insured receipt. Large envelope with social security, all filled up form, went to my official neighborhood office 27650 FARMINGTON Rd in Farm. Hills MI, 48334
Lets Be Socially Secure and contact or call Farm. Hills Branch, because likely we all are dependents and call them to see Pavel running good near by OCC Graduated with B in 2000 and B+ Graduate 2003 and still a good person with own phone and own e-mail
Sincerely: Pawels last address
31136 Beach walk Apt. 2203 NOVI, MI 48377
Irma C.
I kneed to report a recipient’s death, and there is NOWHERE on any of yours lists that will tell me how todo that. WHY? I tried to call and was told I would be waiting 45 minutes for an agent. My sister died yesterday. I can’t wait on the phone 45 minutes.
helene g.
I got a bill from medicare which makes zero sense.I called them and they are investigating the charge.But,I do not want to loose my coverage before the results are in.How do I get this charge deferred till the results are in?
Medicare said that it would have to be done Soc.Sec.
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Fran
Whose ss amount do you take when u r filing for benefits n want to use both spouses on one account – like double dipping – we keep getting different answers Thanks
R.F.
Hello Fran! The Bipartisan Budget Act of 2015, made some changes to Social Security’s laws about claiming retirement and spousal benefits.
See “What do the Recent Claiming Changes Mean for Me?” & “Deemed Filing For Retirement And Spouse’s Benefits FAQs” web pages for complete information.