Customer Service Is What We Do
Reading Time: 1 MinuteLast Updated: August 19, 2021
Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.
“My experience with SSA has always been positive.”–Edward M.
This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.
Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services. And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.
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Tags: online services
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Doug Walker, Deputy Commissioner, Communications
Deputy Commissioner, Office of Communications
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KG
Hi,
I want to retire in May and I’ve been covered with my employer’s health insurance. I have not yet filed for Social Security or Medicare. Please advise the steps in sequential order that I need to do with Social Security and Medicare to avoid any penalties and maximize credits. I don’t know what I don’t know about the processes that are involved. I appreciate your advice beyond what I’m asking. Thanks!
R.F.
You can start receiving retirement benefits as early as age 62, but if you decide to get benefits before your full retirement age, they will be reduced. In the other hand, starting to receive benefits after full retirement age may result in larger benefits. To find out what your full retirement age is, use our Retirement Age Chart. Also, you may find our Early or Late Retirement Calculator helpful.
Medicare is our country’s health insurance program for people age 65 or older. To learn more about the Medicare enrollment periods visit http://www.Medicare.gov
Our system is set up to take applications three months in advance, and you can apply for both –retirement and Medicare- benefits online. Remember that benefits are paid the month after they are due. So, for instance, if you want your benefits to begin with the month of May, you will receive your first benefit payment in June. Please visit our Social Security Retirement Planner for more information. We hope this helps!
Maryann C.
Will our social security checks be deposited on Sunday, April 1, 2018.
R.F.
Thank you for your question, Maryann. If your regularly scheduled payment date falls on a Saturday, Sunday or legal public holiday, benefits will be paid the business day before your due date. See Schedule of Social Security Payments for more information.
Dorothy A.
I got married on 2/17/2018 and need to change my last name on my social security card. What do I need to do?
Patricia P.
I need to speak to someone about direct deposit of my social security check.
Patricia Piegaro St. Ann peace care, Jersey City.
R.F.
Hello Patricia, see our Frequently Asked Questionsweb page for information on how to establish or update your direct deposit information. Thanks!
Joseph K.
I can’t access my social security account. I’ve forgotten the password, and now I’m locked out.
R.F.
Hi Joseph! If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks.
Tracey B.
I am currently receiving disability benefits, are there any programs available for financial assistance like a life changing event such as moving, divorce, etc. Thank you.
R.F.
Hi Tracey, to see if you are eligible to receive other benefits or social services from the state in which you live, please contact your local social services office. Or you can visit the U. S. Department of Health and Human Services web page. Thanks!
Demarcus L.
6/11/2019 @ 2:10:57 PM Appreciate the site– extremely easy to navigate and lots to see!
http://swish.st/86311
Lawanda S.
blog.ssa.gov does it yet again! Quite a interesting site and a thought-provoking post. Nice work!
http://ttree.co/85054
Sherri
Good customer service? That’s the sickest joke I’ve heard since “we make it easy to get off disability and return to work.”
Rude condescending representatives that hang up on you, each one giving you information that conflicts with what you’ve already been told, no one can really tell me what the work rules are for me or else the rules change every time I call, I usually spend 4-6 hours getting the runaround before actually getting through to a person who is helpful and THIS WOULD FRUSTRATE A NORMALLY ABLED PERSON but with a myriad of mental issues I’m supposed to maintain a standard of perfection in reporting accurate info in a timely manner while being jerked around and fearing being persecuted (prosecuted?) for simple human error.
I’m beholden to the demon called SSA. And yes, it’s exactlt like being chained by the neck to an evil entity in the eighth circle of hell.
Tova K.
I am looking for a Social Security office in Lubbock, TX, or in Dumas,TX, or in Borger, TX, or any other town within driving distance from Amarillo, TX. The office in Amarillo is totally useless. If there are any offices, please give phone number, so I can ask them a question. Thank you.
Tova K.
I am looking for Social Security offices, in Lubbock, TX, or in Dumas, TX, or in Borger, TX
R.F.
Hi Tova! Finding your local Social Security office has never been easier. Visit our Social Security office locator to find an office near you.
Mila V.
6/11/2019 @ 1:44:26 PM Appreciate this site– very user-friendly and tons of stuff to explore!
https://honourcall.tumblr.com/post/185520594273/tonsil-stone-links
Lorraine G.
My ex owes over 86 thousand dollars in back child support. .he just passed..Does social security pay anything on this!
R.F.
Hello Lorraine, Social Security pays survivors benefits to children, younger than age 18 (or up to age 19 if they’re attending elementary or secondary school full time), if one or both of their parents are disabled, retired, or deceased. Our publication, Benefits for Children explains more.