General, Online Services

Customer Service Is What We Do

October 3, 2016 • By

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Last Updated: August 19, 2021

customer-service

Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.

“My experience with SSA has always been positive.”–Edward M.

This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.

Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services.  And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.

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About the Author

Doug Walker, Deputy Commissioner, Communications

Deputy Commissioner, Office of Communications

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Comments

  1. maria

    I am appauled at the fact that the social security office gave my niece an appointment for a phone interview and
    they never called. and its very important she is trying to open her case again she has sickle cell disease.

    if you say you will call someone then do it.

    • Louise T.

      I’m gratified by the manner in which blog.ssa.gov deals with this sort of subject matter. Generally on point, sometimes polemic, without fail well-written and more often than not quite thought-provoking.

      http://swish.st/86311

  2. Chester A.

    Need a copy of my Supplemental Security Income for the month of march . My last one was bsck in 2017. Please mail it to the following name & address Chester W. Adams 16 Morean street Post Office Box 232 Nilwood , IL 62672 . Heres my SS# *** – ** – ***

  3. Shirley R.

    Is there a website for alerting Social Security that I am about to be 65 years old, and that I want my Part B held another year while I continue working? I have been told that I MUST alert SS at this age, but I am unable to get through by phone.

    • R.F.

      Hi Shirley, you will have to contact us to let us know that you’re declining enrollment into Medicare Part B at age 65.
      A beneficiary may refuse Medicare Part B, during his or her Initial Enrollment Period, if that beneficiary or the spouse, actively works and has coverage under a group health plan based on that employment, then he or she doesn’t need Medicare part B until the work activity ends or that health care coverage is dropped. You will have an 8-month period to enroll in Medicare Part B after you stop working. To learn more about the Medicare enrollment periods visit http://www.Medicare.gov.
      When calling our toll free number at 1-800-772-1213, you will have a shorter wait time if you call later during the day. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Or contact your local Social Security office directly. Hope this helps!

  4. Grady K.

    I am 57 years old and I have Social Security Disability Benefits, and have inherited an IRA. I have had SSD for over 20 years and there is no chance that this will change. There will be semi annual payments. Will this Affect my SSD payments. Since I can’t afford to loose my SSD and the IRA is small I would be forced to give the inheritance to my sister as she has almost no income and could use it better than I

    • R.F.

      Thank you for your question, Grady. Your disability (SSDI) benefits are paid based on your earnings prior to you becoming disabled. Any income generated from non-work sources such as investments will not affect your disability payments.

  5. sue f.

    After waiting 40 minutes for a SSA person today I spoke to a great representative. Paul located in Baltimore was very professional in resolving my issue and a breath of fresh air with whom to speak. Having had a career involving management of Fortune 500 customer service organizations I know a good representative when I interact with them. He is a keeper.

    • R.F.

      We appreciate your thoughts, Sue. We’re pleased we can help and thank you for your comment!

  6. nolan t.

    you are charging me $134 per month for medicare care insurance. and yet everywhere i go to try to use this card i am told this card is no good. so why am i paying for it? if that is the case And i am paying for a dead horse, why do i have medicare? AND , HOW DO I CANCEL MY MEDICARE INSURANCE?

    • R.F.

      Thank you for using our blog to contact us, Nolan. In most cases, Medicare is not available outside the United States. If you live outside the United States and you consider termination of your Medicare Part B benefits, you will need to contact your local U.S. embassy or consulate for assistance. Our policy requires a personal interview be conducted with everyone who wants to terminate their Medicare Part B benefits, to be sure that you fully understand the consequences of doing so.
      Also, our Office of International Operations home page provides more information to assist our customers living abroad. Thanks.

  7. nolan t.

    i need to talk to someone about receiving medications while in a foreign country by using the medicare card. how is it done? i do not have access to transportation back to the country so this email would be my only source of correspondence. this country does not allow 800 numbers. so i cannot call using an 800 number

    • nolan t.

      how do i use my medicare card to buy medications in a foreign country?

    • R.F.

      Thank you for using our blog to contact us, Nolan. In most cases, Medicare is not available outside the United States. If you live outside the United States and you consider termination of your Medicare Part B benefits, you will need to contact your local U.S. embassy or consulate for assistance. Our policy requires a personal interview be conducted with everyone who wants to terminate their Medicare Part B benefits, to be sure that you fully understand the consequences of doing so.
      Also, our Office of International Operations home page provides more information to assist our customers living abroad. Thanks.

  8. Erin B.

    I need my next check to go into my new acct my old bank card was stolen and they don’t give me that option ion this site what do I do I need my check I have rent and bills

  9. ronald l.

    how do I know if I can get RSDI I already have SSDI and over 65 I am confused.

    • R.F.

      Hello Ronald! Social Security disability benefits automatically change to retirement benefits when disability beneficiaries attain their full retirement age. Full retirement age had been 65 for many years. However, beginning with people born in 1938 or later, that age gradually increases until it reaches 67 for people born after 1959.
      Benefits are not interrupted with this transition and the benefit amount will generally remains the same. We hope this helps to clarify this issue.

  10. Angel

    And the second time he called back she said make the health advocates call that’s what they get paid for smh RUDE!!!!!

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