Social Security’s Top Five Blog Posts

January 4, 2018 • By

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Last Updated: January 4, 2018

man on his laptop This blog is a go-to source for Social Security news and resources. That’s why we named it Social Security Matters — it matters to everyone, even if you don’t think you directly benefit from Social Security benefits today.

The popularity of our blog has grown. We’d like to share some of our most popular posts with you so you can share what you’ve learned with your friends and loved ones. Here are five of our top posts.

It’s easy to share these links on social media — just click on the icons below the article to post them to your preferred site. Knowledge really is power. The more informed your community is, the stronger we all will be.

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications


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  2. Totally p.

    Mr Fernandez. :You forgot to tell Patrick that to actually get to speak to a SS Help Desk you have to remain on hold for up to 2 hrs. My 93 year old mother in law got a letter from SS asking her to call them. She was on hold almost 2 hrs!!!!! She said a nice man kept coming on the line telling her that someone would be there to help her “soon”. After 2 hours she hung up!!! This is outrageous!!!!!!! And there is NO excuse for a federally funded program to not have enough employees to answer an elderly americans question about what her letter from SS was about!!! Shame on you!!! I called later for her and was on hold for almost 2 hrs also and finally had to hang up. My family needed their dinner. I am outraged at this!

    • Ray F.

      We apologize for the long wait and sincerely regret to hear you did not receive the level of customer service you and your mother in law expected. We have referred your complaint to our Office of Operations to follow up and to take corrective action as necessary. We appreciate your feedback, and thank you for bringing this to our attention.

  3. yasmin z.

    Shame on you
    You are truly a miserable person
    You have done this to me. I am your miserable with your treatment of me day after day.
    It is no surprise.
    No human can sustain into any joy when nothing i do has worked with you.
    You ignore my calls. My attempts
    to communicate with you has failed.
    It hurts. It is not what i expected from my children.

  4. patrick c.

    Had signed for s/s on line.
    Password trouble.
    Won’t let me access my account.
    Who do I contact.?


    • Ray F.

      Thank you for using our online services, Patrick!
      You can speak to a Social Security representative for help with a my Social Security account between the hours of 7:00 a.m. and 12:00 midnight Eastern Time, Monday through Friday. Toll-free: 1-800-772-1213 After you hear “Briefly tell me why you are calling,” please say “Help Desk” for help with a my Social Security account.
      Note: Although our regular telephone service representatives are not available after 7 p.m., Monday through Friday, our Help Desk representatives can assist you until 12:00 midnight Eastern Time.

  5. Mr.Takaphan J.

    Dear Sir Jim Borland
    I am Mr.Takaphan Jaruhungsin. Order my form
    SSA-7161-OCR-SM Or SSA-7162-OCR-SM
    Please send the form to me by my address
    201/9 Village,Ban Phan, Phonnakaie, District,
    Sakon Nakhon, Thailand, 47230
    My tell: +66 88-193-7865
    I had recive my retirement of OPM Department of Federal retirement service open
    season for payment by 01/04/2018 of benefit social
    security please send the form on 15/05/2018 –
    01/09/2018. (This form send from Wilkes-Barre, PA!)
    Thank you very much.
    Mr.Takaphan (T) Jaruhungsin

  6. Shirley B.

    I was pleased to discover this site!

  7. Ron W.

    I’ve submitted an appeal request -non-medical for WEP
    I’VE not received any updates or correspondence from SSA. I Have called the 800 number which results in no updates or status
    Please help. Abuser
    Ron Whitney

    • Snarky

      This site can not help with specific problems, you should have noticed that by now.

  8. Tammy

    Happy New Year is there any updated information on addressing the dsiabyhearing backlog

    Thank you

    • Snarky

      Sure is!! It is said that the poor will always be with us. In this case the backlogs will always be with us. The government continues to cut/freeze SSA staff and replace it with technology expecting things to improve, they never will, get used to it.

  9. Lesly F.

    If i am citizen of united states how i am struggling when i am suffer with any sickness and then i can’t get help with social security administration.i think is a discrimination and it’s wrong for a citizen treat that way.

  10. judith j.

    im so sick of social security they hardly ever give you a raise and when they do its so small and than they take it away by raising the medicare.every year my check gets smaller till one of these days i wont get anything and yet everything has gone up so much we never have any money .if this country can help everyone else what about their seniors they dont seem to care .

    • Marc

      CONGRESS decides raises, CONGRESS is in charge of wjat Social Security does. Blame them and blame yourself if you keep voting for them because it’s the Republican majority CONGRESS that doesn’t care for seniors or anyone else but their rich master corporations. What is wrong with you???

      • Sad.Senior

        you have hit the nail right where thes Rich Republicans never Retire.
        They hang on eating away the Taxes we working folks pay. The coffers are empty when it comes time for us. so they CHOP off lithe benefits that are gone.

      • Snarky

        What is wrong with you? In the last couple of years of the Obama Administration, you received a zero raise, yet you get all partisan and blame Republicans and their rich friends in spite of the fact there are more rich Democrats in congress. Congress passed the COLA law years ago and when the law resulted in a bigger increase, no one bitched.

        • Tom

          If you were better informed you would know that the Republicans obstructed every budget and forced President Obama to accept a lot less. If you were better informed, you would realize there are 3 co-equal branches of government. If you were better informed you would realize BLS is given a formula to use and Congress (regardless of who is in the White House) determines which markers to use to determine inflation rates. If you were better informed, you would know that inflation was actually deflation in 09 and 10 after the Bush economy almost threw us into another Great Depression. And if you were better informed, you would realize that the GOP has been proposing a chained COLA that will make all future COLAs smaller except in unusual circumstances. But keep voting the way you do and you will continue to stay unhappy.

          • Randy

            If you were better informed you would know that we are paying hundreds of billions every year for illegal immigrants that Democrats let in and want to continue letting in for votes. This money could be used for SS.

    • Donna L.

      You are so right. The politician rather give other countries money and cut back American Soc. Security. I’m trying to apply and the application wont go forward nor will it accept the re-entry number they gave me. How do you get past this?

      • Ray F.

        We are sorry to hear you’re having difficulties with your application, Donna. One of our agents can assist you in completing your application.
        Please call our toll free number at 1-800-772-1213, Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later during the week.

    • Amanda M.

      I didn’t get mine at all so that’s good you get your stills

Comments are closed.