Online Services

See What You Can Do Online!

April 16, 2018 • By

Reading Time: 1 Minute

Last Updated: August 19, 2021

For over 80 years, Social Security has changed to meet the needs of our customers. Today, our easy, secure, and convenient-to-use online services allow you to do business with us from the comfort of your preferred location. From requesting a Social Security card to filing for retirement, our online services have got you covered. Check out our infographic, which shows what you can do online:

See What You Can Do Online, S S A Publication 05-10216, Infographic

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. sharon j.

    how to reset

  2. Idahosa P.

    I applied for my social security card on June 25, 2019 and I called was told they will call me back and never heard anything. I’m worried. Please help.

    • A.C.

      Hi, Idahosa. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.

  3. Thomas W.

    I would like to change my Direct Deposit over to the Direct Express Card but I’m not having any luck finding that.What do I need to do??

  4. Melissa J.

    It is very hard to make my overpayment payments because the wait time on the phone is all day long and still do not get to speak with a representative to make my payment. There must be an easy way to do this. It takes me all week trying to get through at times. Please up, I want to make my payments.

    • A.C.

      Hi, Melissa. We’re sorry that you’ve had difficulty reaching someone by phone. We may have been experiencing higher than normal call volume. For your security, we do not have access to information about your account. We ask that members in our Blog community refer to their local office on specific questions regarding their case. To make a payment arrangement, you should speak with a representative in person or over the telephone. You can also mail your payment to your local office. We hope this helps.

  5. Debra M.

    How do I change my direct deposit to an other Bank. Can I send to it to a bank outside the country ?

  6. Thomas L.

    This is a joke! It’s supposed to be easy so they say, but after several attempts to set up an online account using what I know is correct information, the system says it can’t verify me. SO I call the number listed for help, jump through the hoops to try to obtain help only to be cut off and hung up on because they’re too busy!!!! Our Govt. fails again! Why should I be surprised!!!!!!!!!!!!!!

  7. Gary H.

    My Medicare application has been pending for 6 months. I live in Madrid and I applied through the US embassy in Madrid. I am now in the States for summer holiday and visited my local social security office in Hyannis, Ma. On July 15. They informed me that there was an error in my birth year. I returned with my birth certificate, and they fixed the ‘error’ and gave me an international phone number to call. I called that number 7 times (4109658042). I then called 4109652210, and was told they would get back to me in 2 business days. I Am currently without health insurance in the US. Please help.

    • A.C.

      Hi, Gary. We are sorry to hear about your experience. For your security, we do not have access to private information in this venue. We have referred your concern to our Field Operations Staff for follow up and to take corrective action as necessary. You can also contact your local Social Security office for assistance. You can ask to speak to a supervisor on your next visit or call. We hope this is resolved soon.

  8. steven f.

    I have an account with social security. the website will not let me log in. if I try to create a new account it says an account already exists with that information. what is wrong with your website? it is at best very screwed up. it is completely useless to me. what can I do to fix this or have you fix it?

    • A.C.

      Hi, Steven. We are sorry to hear you have had difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  9. Elliot L.

    Can I use the online system to apply to start my own benefits after I did a “claim and suspend” in 2015 when I reached full retirement age?

  10. RUSMANTO

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