General, Online Services

Our New Customer Feedback Survey Helps Us Serve You Better

October 28, 2021 • By

Reading Time: 1 Minute

Last Updated: October 26, 2021

Young modern woman working from home, using laptop in quarantineWe recently launched our new Customer Feedback Survey. We encourage you to tell us how we’re doing by completing a brief survey on our Customer Feedback page. Your feedback is anonymous, doesn’t collect your personal information, and you can use it to rate your experience online, on the phone, and in your local Social Security office.

What is the Customer Feedback Survey?

It is a simple, brief survey to share your feedback with us using your computer, tablet, or smartphone. In addition to rating your experience, we welcome your ideas on how we can do better.

Customer Feedback Survey Demo

What will we do with your feedback?

We are committed to listening to you and finding better ways of helping you.

We will use your feedback to identify common, recurring issues and come up with solutions to improve our service. It is important we hear from you, so that we can get valuable insight to enhance your experience and serve you better.

Please share this information with your family and friends – and post it on social media.

Did you find this Information helpful?

Thanks for your feedback!

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  1. Ronald l.

    My wife passed on Dec. 5 and Social Security wants her December payment back. The problem is I cannot find where to send the payment back – a letter from Social Security says I should contact the probate court. I tried but there is no information at all on this subject on the probate website. So where do I send the payment to?

    • Ann C.

      Hi, Ronald. We are sorry about your loss. In some instances, the financial institution will automatically return payments upon notification of the beneficiary’s death. To verify, please contact your local Social Security office. We hope this helps.

  2. Ron R.

    I began receiving social security in September 2020 at age 69+ and was told that I would be credited with my additional delayed retirement credits in January 2021, this because delayed retirement credits are only applied each January. Now it is December 2021 and I have still not been credited with the additional delayed retirement credits. Why the delay? In my case they are, quite literally, “delayed retirement credits”.

    • Ann C.

      Hi, Ron. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.

  3. Beverly J.

    I’m very disappointed in this program..Both of my parents were alive at the time of deposits kick in…they haven’t even received the death certificates yet and already closed their bank accounts without any contact to the surviving children..and clearing out their accounts…Already getting greedy…Shame on you…

    • Ann C.

      Hi, Beverly. We are sorry to hear about your loss. Social Security benefits are paid the month after they are due. Depending on the date of the month when the death occurred, it is possible that the benefits may have to be returned. In cases where the benefits were received via direct deposit, often times the financial institution will automatically return payments upon notification of the beneficiary’s death. For more information, check out our publication, How Social Security Can Help You When a Family Member Dies. For specific questions regarding your parents’ benefits, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 8:00 a.m. and 7:00 p.m. You may also contact your local Social Security office. We hope this helps.

  4. Yulanda D.

    I am unclear as to the reason or reasons for such a long delay on a decision. What is taking this office so dang long. Seriously. I am becoming beyond depressed.

    • Ann C.

      Hi, Yulanda. Thanks for using our Blog. The length of time to get a disability decision varies. Social Security pays disability benefits to people if they have a medical condition that has prevented them from working or is expected to prevent them from working for at least 12 months. We use the same five-step process to make a decision on each application. For more information about the status of your claim, please contact your local Social Security Office. We hope this information is helpful.

  5. Mark S.

    A good informative article for online users. Few online websites provide you suitable option for finding a right company as per you need on behalf of their clients’ review and rating.

  6. Robert T.


  7. Gregory G.

    I was looking at the cost of living increase and started running some numbers on my calculator. I wasn’t surprised at what I seen ! The amount my SS benefits was suppose to increase was 113.398 but the SS administration only increased it to 113.00 . Most wound say 39.8 cents per mouth or 477.6 dollars per year is nothing but I disagree, If you the tax payer owed our “SO CALLED GOVERNMENT ” 39.8 cents they wound bill you for the 39.8 cents plus late fee penalties and interest. There are over 50 million recipients of SS benefits in America that has worked over three quarters of there lives and paid SS benefits.If you do the numbers the amount our government is shorting or you could say “STEALING”from the recipients is unbelievable.Just doing my numbers 39.8 for 12 mounts =4.77.8 dollars multiplied by just say an even 50 million is 238,900,000 . I know some recipients numbers may be less and some may be more depending on how much you draw per month . My point : this is a good demonstration of how dishonest our “Government Officials” so called leaders that are suppose to be representing the american peoples best interest .The SS administration needs to recalculate my numbers and get it right ,down to the penny !!

  8. Jax

    I spoke with a Mrs. Espinoza at the Southcross Social security Office in San Antonio TX and was given horrible customer service she was extremely rude wouldn’t let me speak. The service was absolutely horrendous. I’ve worked in customer service for over 5 years and I would never provide that type of service it was very unprofessional.

    • Ann C.

      Hi, Jax. We are sorry to hear about your experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

  9. RONALD J.

    I tried to log onto my account but the site will not accept the verification code nor the repeat. I tried the “ask the expert’ site and was transferred to an unknown site requesting my ss number and other private information. Not acceptable.

    • Ann C.

      Hi, Ronald. If you are still unable to access your account or encounter a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” We hope this helps.

    • Gina M.

      Good luck with calling in Ronald. 2 hours on wait time. Still no resolution.

  10. BK

    Called social security – on hold for 45 min waiting on hold for a rep – then “apparently” one grabbed the call, but never talked – heard something like small dogs barking. Tried the feedback form – it’s not working – crappy system

    • Vonda

      Hi BK, thanks for reaching out. We are sorry to hear about the difficulties you are experiencing. You can call us at 1-800-772-1213 between 8:00 a.m. – 7:00 p.m. (TTY 1-800-325-0778) or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. We hope this information helps.

      • Matthew

        Im stranded abroad without payment for 2.5 months (over a notice I failed to respond to because Im stranded abroad) I submitted that paperwork within days via PDF document. The website doesn’t work, The phone wait times are ridiculous and the many messages I left to the specific person handling my case have gone unanswered. It took 3 weeks from notice sent to my lifeline being cut but going on 3 months to hear absolutely nothing in a desperate situation is pathetic and unacceptable.

        • Vonda

          Hi Matthew. Thanks for using our blog. We apologize for the difficult time you are experiencing working with Social Security. We have referred your complaint to our Office of Operations to follow up and to take corrective action as necessary.

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